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[Machutka]

Hi,

I purchased and installed HD C270's a couple years back on both my machine and my wife's laptop. We had the same issue on hers one day as well, but I was able to correct it by making some adjustments to her machine. I used it for skyping a few times on mine then it sat until a little while back when I attempted to do some skyping again. At that time the camera mic wouldn't work. I didn't have time to mess with it at the time so I hooked up the supplied headset and that worked ok. Today I went to the Logitech website and read and downloaded the updated software listed there. After uninstalling the old software as recommended I attempted to install the new software. After two consecutive BSOD crashes neither the camera or the mic work. The crash came I think when the installer was attempting to install new drivers. My machine is custom build by myself with the following general specs:

Tower ATX

MB: Asus P5Q-E

CPU: Intel DCQ Q9550 @2833mhz

RAM: 8GB

OS:W7-64

I have included copies of the crash file and that of the “Start Device Info” file.  I am hoping that one of you sharper fellows or gals could give me some idea of what is going on here. Oh, by the way when I go to the device information, all the buttons below “Driver Info” is grayed out. I am assuming by this that no drivers were installed by the installer software. Also I don't think that I have made any changes to the machine since I first installed the camera that would account for this situation. And by the by, I am self taught so please don't expect me to be familiar with all the current computer jargon. One other thing; the “Files that might help” listed below: The first I was unable to open and the second I was unable to locate where it is listed to be. Please note that I have my folder options set to show hidden folders and files. Thank you for whatever help that you might be in this situation. Oh ya, otherwise my machine seems to be working just fine.

Again thanks,

Machutka

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 3b

BCP1: 00000000C0000005

BCP2: FFFFF880047057B3

BCP3: FFFFF88006E8BE40

BCP4: 0000000000000000

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\070112-45380-01.dmp

C:\Users\David\AppData\Local\Temp\WER-82883-0.sysdata.xml

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

=== Start of device information =======================

Device name:          Logitech HD Webcam C270

USB Vendor ID (VID):   0x046D

USB Product ID (PID):  0x0825

USB Revision (BCD):    0x0010

Firmware Version:      6.0.1133

Firmware CRC:         0xD4CA

EEPROM Version:       2.22

Sensor Type:          2.9

Driver Version:       13.31.1044.0

=== End of device information =========================

[KachiWachi Distinguished Logi Legend · Accepted solution]

Welcome to the Logitech Community Webcam Forum Machutka!


http://forums.logitech.com/t5/Webcams/Logitech-Webcam-Software-2-x-a-k-a-QuickCam-13-x-Issues-and/m-...



Thanks.