07-01-2012 05:43 PM
I purchased and installed HD C270's a couple years back on both my machine and my wife's laptop. We had the same issue on hers one day as well, but I was able to correct it by making some adjustments to her machine. I used it for skyping a few times on mine then it sat until a little while back when I attempted to do some skyping again. At that time the camera mic wouldn't work. I didn't have time to mess with it at the time so I hooked up the supplied headset and that worked ok. Today I went to the Logitech website and read and downloaded the updated software listed there. After uninstalling the old software as recommended I attempted to install the new software. After two consecutive BSOD crashes neither the camera or the mic work. The crash came I think when the installer was attempting to install new drivers. My machine is custom build by myself with the following general specs:
MB: Asus P5Q-E
CPU: Intel DCQ Q9550 @2833mhz
I have included copies of the crash file and that of the “Start Device Info” file. I am hoping that one of you sharper fellows or gals could give me some idea of what is going on here. Oh, by the way when I go to the device information, all the buttons below “Driver Info” is grayed out. I am assuming by this that no drivers were installed by the installer software. Also I don't think that I have made any changes to the machine since I first installed the camera that would account for this situation. And by the by, I am self taught so please don't expect me to be familiar with all the current computer jargon. One other thing; the “Files that might help” listed below: The first I was unable to open and the second I was unable to locate where it is listed to be. Please note that I have my folder options set to show hidden folders and files. Thank you for whatever help that you might be in this situation. Oh ya, otherwise my machine seems to be working just fine.
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
=== Start of device information =======================
Device name: Logitech HD Webcam C270
USB Vendor ID (VID): 0x046D
USB Product ID (PID): 0x0825
USB Revision (BCD): 0x0010
Firmware Version: 6.0.1133
Firmware CRC: 0xD4CA
EEPROM Version: 2.22
Sensor Type: 2.9
Driver Version: 13.31.1044.0
=== End of device information =========================
Solved! Go to Solution.
07-09-2012 05:00 AM
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
Have you checked your Logitech Forums Private Messages today?
If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<
In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.
* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.
New to Webcams? START HERE!
Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 18.104.22.1688 / 22.214.171.1240 / 126.96.36.1999 / 188.8.131.525 / 184.108.40.2063 - Issues and Solutions
Is your problem one of these older, common, known, or repeat issues? "Everything Macintosh"
How to make your Logitech camera work in an IM Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS