Webcams

[KachiWachi Distinguished Logi Legend]

Here is a list of previously floated topics (in no particular order) that may be of use to you in solving your current issue.

Also...please make sure that your Forum Viewing Preferences are set to -

• Display Settings - "Linear Format" (Use Default)
• General Settings - "Sort Threads by Newest Message Time" - checked
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This will ensure that you are reading and responding to the latest information possible on a particular subject.

Thanks.

Quick Assistant error " 0x800401e3" when trying to use special effects

lvckap.sys blue screen when connecting camera

Static or feedback in audio feed

5.1 sound system disabled (Ref: FAQ #5271)

0x7c882fc4 error after Quickcam install

QuickCam 10.x / IE7

QuickCam 10.5.1.2029 - Issues and Solutions

Windows XP x64 Support "Updated"

Windows Vista Support "Updated"

Message Edited by KachiWachi on 07-10-2008 09:39 AM

[KachiWachi Distinguished Logi Legend]

Here is a listing of "common, known, and repeat" issues that can be found by inputting the supplied "Keyword" into the Logitech User Discussion Forums Search Engine.

Please note that some of these issues do not necessarily have a specific post or thread associated with them.

Please sort the results by date...since earlier posts may not have all of the information necessary to fix your issue on the first try.

Video: Top Issues for Logitech QuickCams (FAQ #8115)

ALL POSTERS - REQUESTS FOR SOFTWARE/DRIVERS (<-- Read this first, Ref: FAQ #4096)

Can't find your Installation CD?

Looking for a software upgrade?

Do I have the correct software for my camera?

What camera do I have, and where can I get software for it?

Includes information on how to find out if your camera is supported on Vista, 64-bit OS, etc...

How to get older versions of the Logitech ImageStudio/QuickCam software (<-- Read this second)

ALL POSTERS - Fun Filters vs. Video Effects

How they differ from the Video Effects

Why doesn't my camera support the Video Effects when Logitech says that it does

Windows Media Encoder 9 & Your Logitech Webcam

How can I broadcast my camera without using an Instant Messenger program (NairB)

How to get 30 Frames Per Second with your Logitech Webcam

Tips, Tricks, Technical Information

ALL POSTERS - How to make your Logitech camera work in an IM

Tips, Tricks, Technical Information

"Everything Macintosh"

Does my camera work on a Macintosh?

Is third-party support available for my camera?

startup processes

How to properly disable QuickCam (and related components) at startup

Communications_Helper.exe

Quickcam.exe

Troubleshooting: Image Quality for Cameras (FAQ #54)

Blurry image (low FPS) in locally recorded video           (Please see this thread)

Blurry image (low FPS) in an IM                                    (Please see this thread)

Distorted or no image (> 4 GB RAM installed)               (Please see this thread and FAQ #6797)

*NOTE* - Blurry, laggy, delayed, choppy, not "in sync", etc... all refer to this same issue.

"The required section was not found in the INF."         (Use Keyword - %windir%\inf)

"The required section was not found in the INF."         (Ref: Could not locate section [ClassInstall32] -

                                                                                      Please see this thread)

The camera microphone will not install                         (Use Keyword - %windir%\inf)

Windows 95 INF warning during installation                 (Use Keyword - INF 95, %windir%\inf)

Error Code = 0x000001fe                                             (Please see FAQ #5336)

PC will not boot/reboots with the camera attached     (Use Keyword - SPTD.exe, virtual device driver,

                                                                                       DAEMON Tools, Alcohol 120%, add-in USB card,

                                                                                       Motherboard USB timing, unplug during boot,

                                                                                       FAQ #834)

Musical "tone" is off by ~1/2 step                                 (Use Keyword - pitch)

Audio playback is "sped up"                                          (Use Keyword - RemoveAEC, disable camera

                                                                                       microphone, default Windows driver,

                                                                                       default UVC driver, Media Player)

Audio is distorted/crackling (dynamic range)                 (Use a "studio quality" microphone)

Audio is distorted/crackling (QuickCam 11.7 only)         (Please see FAQ #8499)

All audio is distorted                                                      (Please see this post)

No audio                                                                        (Please see this thread, this thread, FAQ #2835)

No audio in Motion Detector                                          (Please see this post)

Noise/Static in an IM                                                      (Use Keyword - AEC, this thread)

White/Pink Noise Static/Hiss, QuickCam® STX              (Please contact Logitech Support directly for

                                                                                       further assistance with this issue.

Can't update Mozilla Thunderbird                                  (Use Keyword - Thunderbird)

Can my Orbit be controlled remotely?                            (Use Keyword - third-party software)

How can I FTP images to my website?                           (Use Keyword - third-party software)

How can I broadcast video to my website?                   (Use Keyword - third-party software,

                                                                                        broadcast, stream, website)

Can I record the person I'm viewing?                            (Please see this thread)

Can multiple cameras be used at the same time?         (Use Keyword - multiple)

How do I use my camera in a "security system"?          (Please see this web page)

I cannot create a SpotLife™ account                             (Use Keyword - SpotLife™)

Supported video resolutions are missing                      (Please contact Logitech Support directly for

                                                                                       further assistance with this issue. If your system

                                                                                       contains an AMD Chipset, please see Microsoft

                                                                                       KB #949033 (WinXP), KB #940059 (Vista, less SP1)

                                                                                       and FAQ #8940)

"Webcam is in use" message appears                          (Please contact Logitech Support directly for

                                                                                       further assistance with this issue. Please also

                                                                                       reference this QuickCam® Team Discussion Forums

                                                                                       thread)

Vista SP1 will not install (Windows Update only)           (Please see FAQ #8088 and this thread)

                                                                                      (Please also see Microsoft KB #950127)

LVPRCINJ.DLL file causes applications to crash             (Please see FAQ #8355 for more information)

QuickCam will not install on Vista                                  (Please contact Logitech Support directly for

                                                                                       further assistance with this issue. This includes

                                                                                       Camera never connects - Step 4.)

Thanks.

Message Edited by KachiWachi on 09-28-2008 01:01 AM

[KachiWachi Distinguished Logi Legend]

Addendum


Due to recent changes in the Forum WYSIWYG Editor, I am forced to create an addendum rather than update the previous post. Sorry.

Please make sure that you review this section for any changes to the information found above.



Thanks.

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Microsoft Visual C++ Runtime Library
Program C:\setup.exe
The application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

This issue was corrected in QuickCam 10.x. If you see this error with QuickCam 11.x, please contact Logitech Support directly for assistance with this issue.

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My camera is not detected/works intermittently, and I am using a KVM (Keyboard, Video, Mouse) switch, hub, port replicator, docking station, extension cable(s), third-party port adapter or converter, y-adapter, and/or other USB pass-through device.

These devices are not supported. Please reference FAQ #535 and FAQ #305 for more information.

Per FAQ #12712 -

When using USB hubs, video degradation can occur due to cable length and power available to the hub (e.g. self powered or not).

Additional Information:

USB-IF -> FAQ -> USB Cables, Connectors, and Networking with USB

USB Developers -> Frequently Asked Questions -> Cables and long-haul solutions

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What startup processes can I edit? (Updated information)

http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&thread.id=64419


( **UPDATE** )

Logitech has recently released the following FAQ on this issue:

Preventing your QuickCam Communicate STX software from launching when you start your computer (FAQ #...

Preventing your QuickCam Pro 9000 software from launching when you start your computer (FAQ #9227)

Preventing your C500 software (LWS) from launching when your computer starts (FAQ #12620)

Preventing your C250 software (LWS) from launching when your computer starts (FAQ #14128)

All four FAQs contain the same information, and should apply to *any* camera.

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*Certain* user applied settings are not saved when the PC is "cold started", or when the camera is unplugged/replugged.

This is by design.

http://forums.quickcamteam.net/showthread.php?tid=290

http://forums.quickcamteam.net/showthread.php?tid=492

http://forums.quickcamteam.net/showthread.php?tid=727

http://forums.quickcamteam.net/showthread.php?tid=906

http://forums.quickcamteam.net/showthread.php?tid=910

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Windows 2003 Server and Windows XP Embedded

These Operating Systems are not supported. (Ref: FAQ #71)

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Linux (or other unsupported Operating System)

If you are looking for "Developer" and/or "unsupported OS" information, please visit the QuickCam® Team website.

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Laptop (Built-in) Camera Support

Logitech does not provide technical support and/or software updates for cameras that are built into your laptop PC. Please contact the OEM (e.g., Dell, Acer, etc...) for assistance with these cameras.

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When I am using the camera, my wireless Internet connection drops.

This is a known issue that affects *certain* laptop computers, and desktop computers that utilize a USB wireless adapter.

Please contact the laptop/USB wireless adapter manufacturer for assistance with this issue.

Note - In order to get maximum performance from the camera, it must be the only device attached to the USB Controller in use (Ref: FAQ #3139).

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I see four (4) Black and White images in QuickCapture, or in my Instant Messenger program. (Ref: sample image courtesy of hellslave)

http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&message.id=35875


( **UPDATE** )

Logitech has recently released the following FAQ on this issue:

Seeing four images instead of one when taking pictures with your QuickCam Pro 9000 (FAQ #9234)

Seeing four images instead of one when taking pictures with your QuickCam Communicate STX (FAQ #9235...

Both FAQs contain the same information, and should apply to *any* camera.

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Audio playback is "sped up".
MIDI devices do not work.

This issue can be caused by the installation and/or incomplete removal of the Logitech supplied LVUSBSta.sys "lower filter".

For more information, please see the following thread:

Plugging in Quickcam Pro 9000 messes up audio pitch in Win XP

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The camera microphone does not work.

Please see the following FAQ:

Microphone and audio issues with your Logitech Webcam (FAQ #10998)

The camera's built in microphone does not work. (FAQ #125)

Information about Audio Tuning Wizard (FAQ #2835)

Microphone and audio issues on your QuickCam Pro 9000 (FAQ #9274)

Microphone and audio issues on your QuickCam Communicate STX (FAQ #9275)

Microphone and audio issues on my C500 (FAQ #12670)

Microphone and audio issues on my C250 (FAQ #14124)

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The camera video and/or camera microphone does not work in my third-party Instant Messenger application.

Please see the following FAQ:

Troubleshooting: Webcam won't work in AIM, Yahoo, MSN, or Skype (FAQ #905)

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When I record music with the camera microphone, the audio is "distorted".
When I record my musical instrument with the camera microphone, the audio is "distorted".
The camera microphone is "too hot".

While the exact camera microphone specifications have not been released by Logitech, the general consensus is that it is designed for the "normal" human voice range only.

Please contact Logitech Support directly for assistance with this issue.

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"Webcam is in use" message appears ( **UPDATE** )

Logitech has recently released the following FAQ on this issue:

'Camera in use by another application' error message on your QuickCam Pro 9000 (FAQ #9177)

'Camera in use by another application' error message on your QuickCam Communicate STX (FAQ #9212)

‘Camera in use by another application’ error message on your C500 (FAQ #12671)

‘Camera in use by another application’ error message on your C250 (FAQ #14119)

All four FAQs contain the same information, and should apply to *any* camera.


Technically speaking, the appearance of this message means that another application has a handle open to the device.

(Ref: this QuickCam® Team Discussion Forums thread)


If you are sure that no other application is using the camera, please contact Logitech Support directly for assistance with this issue.

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My McAfee Anti-Virus or other software is complaining about LVPrcInj01.dll in %windir%\Temp.
Microsoft's SQL Server 2008 will not install (Restart Required).

http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&thread.id=57947

Workaround: If your camera is supported, please install QuickCam 11.5.0.1169.

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I want to record an Instant Messenger conversation.

In order to perform this task, third-party software will be required.

WARNING - Recording a conversation without the expressed permission of the other party *may* violate your state and/or local laws. Please make sure that you have permission to record any and all conversations before doing so.

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PLEASE DO NOT REPLY TO THIS THREAD FOR ASSISTANCE WITH YOUR ISSUES.


THANK YOU.

Message Edited by KachiWachi on 12-31-2009 05:00 PM

[KachiWachi Distinguished Logi Legend]

Addendum


Again, due to recent changes in the Forum WYSIWYG Editor, I am forced to create an addendum rather than update the previous post. Sorry.

Please make sure that you review this section for any changes to the information found above.



Thanks.

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After approximately twenty (20) seconds, there are "popping" sounds in the camera audio.

Please contact Logitech Support directly for assistance with this issue.

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I am looking for "technical" information about the camera.

Per the Logitech Forum Terms of Use, *certain* proprietary information cannot be posted to the forum.

Please contact Logitech Support directly for assistance with this issue.

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Thanks.