02-28-2010 08:12 AM - last edited on 02-28-2010 01:22 PM by LowFrequency
LWS.exe is not responding.
Webcam Pro 9000 installed in Acer 1410 Win 7 (64bit)
After installing Pro9000, even the Acer's inbuild webcam could not record video - hangs.
1. Uninstall Pro 9000 - OK Acer's webcam worked fine.
2. Reinstalled Pro 9000 - the Pro9000 hangs, including Acer's webcam
3. Went into device driver, update Driver for Pro9000, done that, didnt solve problem.
Went online - seems like no solution available for this problem.
02-28-2010 09:00 AM
03-02-2010 10:28 PM
I have just had the worst installation experience in a very long time. I have wasted way too time trying to install the software for the Orbit AF camera. This is the second bad Logitech camera software experience I have had, so I give up. Why am I writing this?Basically to share my experience so that other know better.
My configuration is dead simple. Windows 7 64-bit on an Acer Aspire 4810TZ-4120. I insert the CD, and attempt to install the software. After uncompressing, the setup program simply hangs and it does so in the worst way: A window frame titled "Installing Webcam Software" and an empty client area which cannot be closed without a very hard reboot. As in hold the power button done for 5 seconds. Since there are no buttons in the blank window, the only button is the "X", which opens a dialog asking if I'd like to cancel setup. Saying okay does nothing. Killing the setup program in the Task Manager does nothing. Logging out does nothing. Restarting the computers causes Windows to ask me if I'd like to force the setup program to exit. Saying "okay" does nothing. Even going to the web site and downloading the latest setup for my camera today, resulted in exactly the same behavior. I haven't had an experience this bad since the Windows 95 days. And this is on Logitech's top of the line web camera. Logitech, Windows 7 no longer behaves like Windows 95. Your camera software still does. We have all moved on. Your camera software hasn't
I would really like to know why on earth, in 2010, with Windows 7, the best version of Windows ever, the Logitech installer hangs like this. Hello? Did you test the installer? The box claims support for Windows 7. I would like to know how a setup program like this ever made it out the door at Logitech. Does Logitech exec team even know about this severe problem? My advice to Logitech? Stop what you are doing and fix this problem. Now. If you are the CEO of Logitech, get in your car and drive the software team's office and do not leave until this problem is fixed and/or you have replaced the staff responsible for this outrageous customer experience. Stop adding new features like panning and tilt and applications like Logitech Vid. I never got to see the features or Logitech Vid. I can only wonder what they are like.
The worst part of this sad tale is why I bought the new camera in the first place: because Logitech does not supply Windows 7 drivers for my "good as new" old Logitech Webcam. But then that Logitech camera software had its own problems that resulted in causing other applications that have nothing to do with video cameras to crash randomly in mysterious ways (dll injection).
One last beef. The packaging. It's not really a box, not really a plastic clam shell. One might easier solve the Rubix Cube than figure out how to repack the product even badly. I've had to resort to throwing all the parts, bits, and pieces into a shopping bag, so that I can return it to Best Buy tomorrow. Would anyone blame me if I simply threw the everything through the door of Best Buy?
03-03-2010 05:00 AM
03-24-2010 07:54 PM
1. Install the setup of the Pro 9000. After installing it, don't try to use the LWS software, or you'll have the message "LWS.exe is not responding"2. Go to Start→"Devices and Printers". There you will see the device "Logitech Webcam Pro 9000". Click one time in its icon and, afterwards, click with the right button of the mouse. Now click in "Properties".3. A window called "Properties of Logitech Webcam Pro 900" will open. Click the tab "Hardware" and, in the inner window called "Functions of the Device", mark the option "Logitech USB audio (Webcam Pro 900). Next step, click in "Properties".4. A new window will open, which is called "Properties of Logitech USB audio (Webcam Pro 9000)". Now click the button "Change Configuration".5. In the last window opened, click the tab "Driver" and finally click the option "Uninstall".
03-25-2010 05:00 AM
11-25-2010 03:25 PM - edited 11-25-2010 03:28 PM
I have a Dell Inspiron Windows 7 Home Premium using a built in Web Cam (Dell Webcam) Trying to install the Logitech Pro 9000, I have the same problem LWS. exe is not responding. After hours of uninstalling - reinstalling, turning off services etc.etc. No luck. Here is how I semi fix the problem. I only installed the Logitech drivers NOT the software (Utilities- or the live VID). You can then use your built in Cams utilities,software such as quick capture, and record. I have a choice as of which cam to use, and it recognizes the Logitech Cam and Mike. So far it works. Hope this help,
11-25-2010 05:00 PM