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sh4rdy
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sh4rdy
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LWS not detecting Logitech c920

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‎05-05-2012 04:03 PM

I installed the LWS software and is not detecting the webcam. when i was installing and was at last screen it just showed a webcam with a (/) over it and a grayed out mic. When i load the software it says undetected webcam. When i go to motion it will load webcam and everything but i cant use any features at all. webcam works fine on every other program but the LWS software. What am i doing wrong or ist there just a glitch with the program. I cant find help anywhere online. 

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KachiWachi
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Re: LWS not detecting Logitech c920

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‎05-06-2012 05:00 AM

Welcome to the Logitech Community Webcam Forum sh4rdy! :smileyhappy:


Please try reinstalling the Logitech Webcam Software "clean".



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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sh4rdy
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Re: LWS not detecting Logitech c920

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‎05-08-2012 12:49 AM

i have tried a clean install and it still does not detect the webcam. Every other program can see it just not the logitech software. 

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KachiWachi
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Re: LWS not detecting Logitech c920

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‎05-08-2012 05:00 AM

What Operating System (OS) and Service Pack (SP) version is installed?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
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* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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sh4rdy
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Re: LWS not detecting Logitech c920

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‎05-10-2012 03:13 PM

I am using windows 7 home premium 64-Bit

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KachiWachi
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Re: LWS not detecting Logitech c920

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‎05-11-2012 05:00 AM

What is the make/model of your PC?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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sh4rdy
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Re: LWS not detecting Logitech c920

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‎05-12-2012 10:36 PM

i have a IBUYPOWER that i bought through best buy. Its a intel core i-7-3820 second gen. It has all the latest updates for windows also. 

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KachiWachi
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Re: LWS not detecting Logitech c920

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‎05-13-2012 05:00 AM

1) Is the camera being plugged directly into the PC's USB port?

2) Are any other USB devices currently installed/attached to your PC?

3) Is the camera being plugged into a Hi-Speed USB 2.0 port, or into a SuperSpeed USB 3.0 port?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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sh4rdy
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Re: LWS not detecting Logitech c920

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‎05-31-2012 12:05 AM

I have tried to use the webcam in a 2.0 and 3.0 usb slot. neither of them get the software to work. i want to get this software to work so i can turn off the face detection. The only other devices installed are my external harddrive, Logitech G510 and Steel Series Diablo 3 Mouse. 

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sh4rdy
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Re: LWS not detecting Logitech c920

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‎05-31-2012 12:43 AM

i finnally figured it all out. I had to go back and delete some drivers that some how got installed for my mouse and keyboard and after i did that it works fine.

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