Webcams

[FlacoEje]

Hello,

I recently purchased the Logitech 9000, and am using it on my Windows Vista based PC. Whenever I use this camera, my computer works fine for a few minutes, then crashes to the blue screen of death. Sometimes it will restart, sometimes it will just hang. I always have an audible chirping/clicking noise through my speakers when this happens.

I first noticed this issue when using 3rd party software with the webcam gmail video, skype, etc.. After reading various posts in this forum to confirm whether it is a true logitech compatibility issue, I tried this with just the logitech quickcam software. Using this software, I still get the same crash problems with no 3rd party video software running, which makes me believe this is a logitech driver issue, or related to some conflict with the logitech driver.

I have updated to the latest logitech drivers  11.80.1065.0000, and am unsure how to proceed with troubleshooting this issue.

Any advice would be appreciated.

Thanks!

[KachiWachi Distinguished Logi Legend]

Welcome to the Logitech Community Webcam Forum FlacoEje!


What is the EXACT BSOD that you receive?



Thanks.

[FlacoEje]

Thanks for the quick response.

Windows gives me the following information when I restore from the BSOD:

Problem Event Name: BlueScreen

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information about the problem:

BCCode: 124

BCP1: 00000000

BCP2: 847763F0

BCP3: B2000000

BCP4: 00070F0F

OS Version: 6_0_6001

service Pack: 1_0

Product: 768_1

Files that help describle the problem:
C:\windows\minidump\mini012009-03.dmp (not sure how to access this file, doesn't appear to be a text document - for being a windows OS created error dump file, the windows suggest a program list was exceptionally unhelpful)

c:\users\...\appdata\local\temp\wer118F.tmp.version.txt (provides some system information)

Windows NT  Version 6.0 Build: 6001 Service Pack 1
Product (0x3): Windows Vista (TM) Home Premium
Edition: HomePremium
BuildString: 6001.18145.x86fre.vistasp1_gdr.080917-1612
Flavor: Multiprocessor Free
Architecture: X86
LCID: 1033

On the actual BSOD which doesn't last that long, amongst the text something that stands out is ""Unrecoverable Hardware Error"

Let me know if there is more information you need. If necessary, perhaps I can photograph the BSOD when it appears, as it doesn't typically last long enough for me to write anything down when I am trying to troubleshoot the issue.

[KachiWachi Distinguished Logi Legend]

Does the BSOD occur when the camera is installed in UVC Mode?


Thanks.

[FlacoEje]

I do not have the very quick crash that typically occurs, however, I will test this more this evening to see if it crashes. There is some obvious performance degredation that has occurred as a result of losing the logitech software and/or driver, but I presume this test will drive us towards understanding what is causing the issue so I can correct it and reinstall the logitech software.

I will post back tomorrow evening with the results of whether I get any crashes or not. Thank you for your support thus far.

Edit: An unforseen side effect - the microphone is not working on the webcam as a result of this test; not sure if that is normal, or perhasp indicative of the microphone being part of the issue?

Message Edited by FlacoEje on 01-20-2009 07:14 PM

[FlacoEje]

Alright, I have tested the option a bit more, and I do not seem to crash using just the default drivers vista installs for me.

[KachiWachi Distinguished Logi Legend]

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

Comments

Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error condition.

For information about WHEA, see Windows Hardware Error Architecture Design Guide.



Thanks.

[FlacoEje]

Thanks for the info. Please forgive me, but i'm not really sure how to proceed from here. i've done some searching around, and supposedly there is a way to convert this into something useful that could point me in the direction of what hardware had an issue. Is there a problem with the webcam itself? I find that unlikely. A hardware error seems unlikely given that the error is driver driven? I'm not really sure how to proceed from here.

[KachiWachi Distinguished Logi Legend]

Please try upgrading the camera software/drivers to QuickCam 11.9.0.1263.


Thanks.


(Ref: FAQ #6797)