Webcams

[Wondershock]

Hello Logitech and fellow customers,

First off, here are my system specs:

2.2 GHz state of the art quad-core Macbook Pro 15" (Q2 2011)

Mac OS X 10.6.8

4 gigs of RAM

Running the most recent as of today, July 20th 2011, version of the Logitech webcam software.

Here's my question:

Whenever I try to record HD videos, the C910 always locks up and stops recording on average between the 20-30 minute mark.  Why is this, and are there any solutions for this problem?  It does this regardless of other programs being run, being run on a fresh reboot, and I've reinstalled the software twice (uninstalled once using the Logi uninstaller, once using AppZapper, no change).

It locks regardless of raw vs. compressed settings, and the videos randomly come out between 10 seconds long and five minutes...  But never the intended length.  480p videos have more luck in recording, as I've successfully recorded and compressed a 45 minute 480p video.  I can never get 720p/1080p videos this length, however.

I'd like to know if this is a resolvable issue soon, as I'd l ike to be able to return this camera if it turns out to be unreliable for making long (1-2 hour) videos.  This is why I purchased it and I feel this is well within a reasonable demand on the hardware/software.

Thanks.

[bphillips]

Hi Wondershock,

Please try uninstalling your current version of LWS and install LWS 2.10. 

Also, please try recording/playing back a video within QuickTime, to see if the issue continues. 

Best Regards, 

[Wondershock]

So I was on this forum last time and didn't get any straight answers.  I thought I'd go ahead and report another problem and see what it gets me.  You guys are seriously on my last nerve, and if I have to return this product, I will be boycotting your company indefinitely (and advocating others to do the same).  Either ship a functioning product, or don't ship it at all.

I have a C910 HD webcam.  The last time I was here I made a post noting that the included Logitech software doesn't work for making videos of any length (it keeps locking up and dumping the movie) even though I have a brand-new Macbook Pro and have updated my OS to the most recent version.

After finding out (elsewhere) that Quicktime X works best for capturing from the webcam, I went about my business creating videos.  After creating one 15 minute video, I noticed that there are erratic frame drops, the video and audio fall out of sync, and never with the same frequency (there are gaps in the recording and they're different lengths on audio AND video).

So Logitech, what's the deal?  I just returned a Vision Pro Quickcam because it didn't actually do HD recording in any capacity (even though you advertise it as doing so) and now I find out that this camera doesn't even ship with functioning software.  In addition to that, it doesn't even work with recommended 3rd party software, it constantly falls out of sync and produces a barely salvageable recording (after extensive editing).

Are we going to get a new set of drivers or any kind of solution, or should I expect to stop recommending Logitech products to my viewers, my colleagues in the design/multimedia business, area promoters, and fellow performers?

Mac OS X v10.6.8

Quad-core Macbook Pro 15" with 4 gigs RAM

Logitech C910

[Wondershock]

I have a Logitech C910, running through OSX 10.6.8.

My computer is a quad-core Macbook Pro 15" running at 2.2 GHz with 4 gigs of 1333 MHz RAM.

When I record video via Quicktime X (since the included Logitech software doesn't record video longer than 10 minutes reliably) frames are randomly dropped, making the video randomly cut and thus worthless for my purposes.

I am recording at 720p while using another program (Traktor Pro) to mix music.

The last time I posted about this problem I was given no reply.  I would like some kind of help this time, as I've already invested in this webcam and am quickly realizing that it may have been a mistake.

[Cintech]

Hello Wondershock,

I'm sorry that you are not having a positive experience with your C910 . To properly diagnose this issue , it may be best to contact Logitech Customer Support for your region directly so a case can be created , and a more individual attention can be given to your issue . We know the camera is capable of recording without problems. Have you tried different USB ports ? May I also suggest that you try a different video record and playback application.

Best Regards,

[scrn037]

I have the same problem with Mac osx snow leopard macbook, and a logitech C910 webcam software.

At first the only software that a mac user can use to record is the logitech webcam software, that I have installed in the version 2.2.13. The webcam is not "seen" by Imovie, or quicktime. I installed all the software and drivers that I downloaded in the last version from logitec website

Then, whan I record, and the mac is plugged on, the webcam is attached to a standard USB macbook port, stokastically the software stop recording after 4, or 6, or 5 minutes after the start of the recording.

I've made only 2 recordings that are long 1 and more hours, but after that, all the following stops. The hard disk have enough empty space to memorize the file, and there are no energy saving options checked (the macbook go to sleep "never", even the screen)

I'm very angry, because I am a professional and I intended to use this webcam to record for a little university some seminars and lessions for all the current semester, but for this issue the recordings I have made are useless because they have the first 2 lessions full, but then the other only the first 4, 6, 5 minutes and so all the semester is gone!

Please give me an answer: I intend to give back this product and to make a bad publicity on that because it was a waste of money and of time.

[Wondershock]

I never found a solution.  I gave up because everyone kept telling me to switch USB ports or use the included program (which never worked in the first place).  Return it if you can; I'm never buying another Logitech product again because of this experience.  They're terrible and their support is even worse.

[Cintech]

Hello scrn037,

Please contact Logitech Customer Care for your region so your issue can be more thoroughly dealt with.

Best Regards,

[scrn037]

I need a direct contact (mail or phone): I don't find any italian logitec direct contact anywhere

Thanks

SImona 

[Cintech]

Hello scrn037,

Please see: http://logitech-it-emea.custhelp.com/app/answers/detail/a_id/6917

and http://www.logitech.com/it-it/support-downloads

Best Regards,