Webcams

[MagnusRocha]

Hi,

I bought this webcam and every time I restart my computer get the same error:

"Windows can not start this hardware device because its configuration information (in registry) is incomplete or damaged. (Code 19)."

The thing is, my computer is dual boot, windows vista and windows 7, both 32 bits. But the error only occurs on windows 7.

To temporally solve the problem must go to Devices and printers on the start menu, Right click on HD C270 and then, Search for error solution. Microsoft says me that a needed update driver is required, clicking on Solve problem, it downloads and install it again, and it back to work, until the next restart.

How can I solve this problem?

Already try a Clean install but with no success.

Have the latest LWS installed.

Here the specs.

Windows 7 Ultimate 32 bits service pack 2

Video Card: HD 4650

Capture pci video card: ENLTV-FM

Sound Card: Creative soundblaster x-fi extreme music

3 gigs of DDR2 ram

Core 2 duo 8400

Hardware IDs

USB\VID_046D&PID_0825&REV_0010&MI_00
USB\VID_046D&PID_0825&MI_00

USB\VID_046D&PID_0825&MI_00\6&3A14AE7C&1&0000

A funny thing when looking the specs for the INF files.

oem18.inf
PID_0825.VISTA

Thanks.

[KachiWachi Distinguished Logi Legend]

Welcome to the Logitech Community Webcam Forum MagnusRocha!


Does this issue occur when the camera is installed in UVC Mode?



Thanks.

[MagnusRocha]

Thanks!!!

No it not. But the LWS does'nt recognize as a generic webcam, loosing it  all the funcitionality like face following, right light, etc...

[KachiWachi Distinguished Logi Legend]

Does this issue occur when the camera is plugged in after the PC has booted?



Thanks.

[MagnusRocha]

Sorry, but I don't understand the question. Did you mean the camera is plugged in when I turn on the computer? Yes! the camera is always connected to the PC. But I don't even try to unplug the device and start the computer then plug it in again.

Should I try this?

Thanks.

[KachiWachi Distinguished Logi Legend]

---

MagnusRocha sez -

... I don't even try to unplug the device and start the computer then plug it in again.

Should I try this?

---

Yes.



Thanks.

[MagnusRocha]

Tested with no success. Any other tips?

Thanks.

[KachiWachi Distinguished Logi Legend]

Please provide a copy of the setupapi.dev.log for evaluation... per the specific instructions mentioned.



Thanks.

[MagnusRocha]

Here's the link.

Thanks.

http://www.4shared.com/file/RDITEqga/setupapidev.html

[KachiWachi Distinguished Logi Legend · Accepted solution]

1) Is the camera being plugged directly into the PC's USB port?

2) Are any other USB devices currently installed/attached to your PC?



Thanks.