Logitech Pro 9000 Microphone Disabled
All operating system specs / drivers/ firmware, debug info pasted below.
Problem: I have a Quickcam Pro 9000 and the mic does not work. It used to work fine -- I use it primarily with Skype, but now in Skype Advanced Audio Options, it shows the "Microphone (Pro 9000)" is greyed out / disabled, so it is not available to the application to use. If I open up my Audio Settings: Recording Devices - I see the following:
1) Microphone Realtek High Definition Audio
2) CD Audio
3) Line In
4) Realtek Digital Input
5) Stereo Mix
So, I don't see the Pro 9000 mic show up there. In System -> Device Manager all devices are enabled and nothing shows an error condition.
I think the problem started some time after a Logitech software update, but I am not certain. All I know is that it no longer works, and it used to work.
Please advise.
Operating System + Software:
Windows 7 Professional x64 Service Pack 1
Logitech Webcam Software Version 2.31, Build 13.31.1044
Device Info:
USB Vendor ID 0x046D
USB Product ID 0x0990
USB Revision: 0x0005
Firmware version: 2.90.9018
Firmware CRC 0x7615
EEPROM Version 2.109
Sensor Type 2.6
Driver Version 13.31.1044.0
Logitech Diagnostic Tool Output:
Camera Marketing Name = Logitech QuickCam Pro 9000
USB PID BCD = 09900005
--------------------------------------------------
Main application:
C:\Program Files (x86)\Logitech\LWS\Webcam Software\Launcher_Main.exe
Version: 13.31.1038.0
--------------------------------------------------
Main_help:
C:\Program Files (x86)\Common Files\logishrd\LWSPlugins\LWS\Applets\HelpMain\Mai
Version: 13.31.1044.0
Software Version = 13.31.1044.0
CPU = Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz
RAM = 8.00 GB
O.S. = : 6.1.7601
--------------------------------------------------
- PROCESSOR_ARCHITECTURE_AMD64
Win32_OperatingSystem
{
BuildNumber:7601
Locale:0409
Manufacturer:Microsoft Corporation
Name:Microsoft Windows 7 Professional |C:\Windows|\Device\Harddisk0\Partition2
ServicePackMajorVersion:1
ServicePackMinorVersion:0
SystemDirectory:C:\Windows\system32
Version:6.1.7601
WindowsDirectory:C:\Windows
}
Win32_ComputerSystem
{
Manufacturer:Gigabyte Technology Co.
Ltd.
Model
55-USB3
SystemType:x64-based PC
}
Win32_Processor
{
Description:Intel64 Family 6 Model 30 Stepping 5
Manufacturer:GenuineIntel
MaxClockSpeed:1995
Name:Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz
}
Win32_BIOS
{
Description:Award Modular BIOS v6.00PG
Manufacturer:Award Software International
Inc.
SMBIOSBIOSVersion:F6
SMBIOSMajorVersion:2
SMBIOSMinorVersion:4
Version:GBT - 42302e31
}
Win32_TimeZone
{
Caption
UTC-05:00) Eastern Time (US & Canada)
DaylightName:Eastern Daylight Time
DescriptionUTC-05:00) Eastern Time (US & Canada)
StandardName:Eastern Standard Time
}
Win32_PhysicalMemory (x2)
{
Capacity:4294967296
Captionhysical Memory
Capacity2:4294967296
Caption2hysical Memory
}
Win32_USBController (x10)
{
Caption:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B
Caption2:Renesas Electronics USB 3.0 Host Controller
Caption3:Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Caption4:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3E
Caption5:Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Caption6:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3F
Caption7:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B36
Caption8:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B37
Caption9:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B38
Caption10:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B39
}
Misc
{
Language: English (United States)
Time Zone: Eastern Daylight Time
Total Physical Memory: 4095 MB
Available Physical Memory: 4095 MB
Total Virtual Memory: 2047 MB
Available Virtual Memory: 1938 MB
Total Page File Space: 4095 MB
Available Page File Space: 4095 MB
}
Collect Logitech Software Info
Logitech Software installation information.
--------------------------------------------------
Main application:
C:\Program Files (x86)\Logitech\LWS\Webcam Software\Launcher_Main.exe
Version: 13.31.1038.0
--------------------------------------------------
Main_help:
C:\Program Files (x86)\Common Files\logishrd\LWSPlugins\LWS\Applets\HelpMain\Mai
Version: 13.31.1044.0
--------------------------------------------------
--------------------------------------------------
--------------------------------------------------
LWS system information:
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\CameraHelpe
File: CameraControlsUI.dll (13.31.1038.0)
File: CameraControls_Core.dll (13.31.1038.0)
File: CameraHelperShortcut.exe (13.31.1038.0)
File: CameraHelperUI.dll (13.31.1038.0)
File: CameraHelper_Core.dll (13.31.1038.0)
File: DevManagerCore.dll (13.31.1038.0)
File: VFXCore.dll (13.31.1038.0)
File: VideoEffects.dll (13.31.1038.0)
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery
File: EmailWrapper.dll (13.31.1038.0)
File: Gallery_core.dll (13.31.1038.0)
File: LogiMail.dll (13.31.1038.0)
File: LogiMailApp.exe (11.90.0.1000)
File: MovieStill.dll (13.31.1038.0)
File: PicPad.dll (13.31.1038.0)
File: picpadcore.dll (13.31.1038.0)
File: Settings.dll (13.31.1038.0)
File: Settings_core.dll (13.31.1038.0)
File: SocNet.dll (13.31.1038.0)
File: SocNet_core.dll (13.31.1038.0)
File: VidPlayer.dll (13.31.1038.0)
File: _Gallery.dll (13.31.1038.0)
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\Soc
File: Facebook.dll (13.31.1038.0)
File: Facebook_core.dll (13.31.1038.0)
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\Soc
File: twitter.dll (13.30.1346.0)
File: twitter_core.dll (13.30.1346.0)
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\Soc
Categories.txt - 2011/8/12
config.xml - 2011/8/12
File: ffmpeg.exe (No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\Soc
File: iku.exe (/)
ikuacc.dat - 2011/8/12
File: ikucmc.exe (iKu Management and Configure/1.0.0.4)
File: ikuResChs.dll (/)
YouKu.css - 2011/8/12
File: YouKu.dll (13.30.1379.0)
File: YouKu_core.dll (13.30.1379.0)
File: YouKu_Uninstall.exe (/)
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\Soc
acc_disable.png - 2011/8/12
acc_normal.png - 2011/8/12
acc_run.gif - 2011/8/12
buttons.png - 2011/8/12
cmc_skin.ini - 2011/8/12
frame_bottom2.png - 2011/8/12
frame_left2.png - 2011/8/12
frame_right2.png - 2011/8/12
frame_top2.png - 2011/8/12
panel_bottom.png - 2011/8/12
panel_left.png - 2011/8/12
panel_right.png - 2011/8/12
panel_top.png - 2011/8/12
progress_bg.png - 2011/8/12
progress_fg.png - 2011/8/12
sysbutton_menu.png - 2011/8/12
sys_btn_close.png - 2011/8/12
sys_btn_close2.png - 2011/8/12
tab.png - 2011/8/12
Thumbs.db - 2011/8/12
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\Soc
buttons.png - 2011/8/12
frame_bottom.png - 2011/8/12
frame_bottom2.png - 2011/8/12
frame_left.png - 2011/8/12
frame_left2.png - 2011/8/12
frame_misc.png - 2011/8/12
frame_right.png - 2011/8/12
frame_right2.png - 2011/8/12
frame_top.png - 2011/8/12
frame_top2.png - 2011/8/12
iku_logo.png - 2011/8/12
msgbox_icon_ask.png - 2011/8/12
msgbox_icon_warning.png - 2011/8/12
navigation_item.png - 2011/8/12
skin.ini - 2011/8/12
split_button.png - 2011/8/12
statusbar_error.png - 2011/8/12
statusbar_message.png - 2011/8/12
statusbar_option.png - 2011/8/12
statusbar_waiting1.png - 2011/8/12
statusbar_waiting2.png - 2011/8/12
statusbar_warning.png - 2011/8/12
sysbutton_close.png - 2011/8/12
sysbutton_max.png - 2011/8/12
sysbutton_menu.png - 2011/8/12
sysbutton_min.png - 2011/8/12
sysbutton_restore.png - 2011/8/12
sys_btn_close2.png - 2011/8/12
tab_icon_upload.png - 2011/8/12
Thumbs.db - 2011/8/12
toolbar_background.png - 2011/8/12
toolbar_button.png - 2011/8/12
toolbar_button_icon.png - 2011/8/12
toolbar_edit.png - 2011/8/12
toolbar_item.png - 2011/8/12
toolbar_menu.png - 2011/8/12
toolbar_menu_clear.png - 2011/8/12
toolbar_search.png - 2011/8/12
toolbar_upload_button.png - 2011/8/12
upload_background.png - 2011/8/12
upload_list_progress.png - 2011/8/12
youku_logo.png - 2011/8/12
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\Soc
File: YouTube.dll (13.31.1038.0)
File: YouTube_core.dll (13.31.1038.0)
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\HelpMain
File: Acme.exe (13.31.1044.0)
File: launchershortcut.exe (13.31.1044.0)
LWS2.css - 2011/8/26
File: Main_help.dll (13.31.1044.0)
Resolution_13_0_0.xml - 2012/1/18
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Launcher
File: DevManagerCore.dll (13.31.1038.0)
File: EmailWrapper.dll (13.31.1038.0)
File: Launcher.dll (13.31.1038.0)
File: LauncherShortcut.exe (13.31.1038.0)
File: Launcher_Core.dll (13.31.1038.0)
File: Launchpad.dll (13.31.1038.0)
File: Launchpad_core.dll (13.31.1038.0)
File: LogiMail.dll (11.90.0.1000)
File: _ThirdPartyApps.dll (13.31.1038.0)
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\MotionDetec
File: AVCapture.dll (13.30.1395.0)
File: AVSrc.dll (13.30.1395.0)
File: CameraControlsUI.dll (13.30.1395.0)
File: CameraControls_Core.dll (13.30.1395.0)
File: CaptureManager.dll (13.30.1395.0)
File: DevManagerCore.dll (13.30.1395.0)
File: logiperformanceroutines.dll (No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\MotionDetec
File: MotDet_core.dll (13.30.1395.0)
File: MotionOptions.dll (13.30.1395.0)
File: MotionOptions_core.dll (13.30.1395.0)
File: MovieStill.dll (13.30.1395.0)
File: PicPad.dll (13.30.1395.0)
File: PicPadcore.dll (13.30.1395.0)
File: VFXCore.dll (13.30.1395.0)
File: VideoC.dll (13.30.1395.0)
File: VideoControlWrapper.dll (13.30.1395.0)
File: _MotDet.dll (13.30.1395.0)
--------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\PicturesAnd
File: AVCapture.dll (13.31.1038.0)
File: AVSrc.dll (13.31.1038.0)
File: CameraControlsUI.dll (13.31.1038.0)
File: CameraControls_Core.dll (13.31.1038.0)
File: CaptureManager.dll (13.31.1038.0)
File: DevManagerCore.dll (13.31.1038.0)
File: logiperformanceroutines.dll (No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\PicturesAnd
File: MovieStill.dll (13.31.1038.0)
File: PicPad.dll (13.31.1038.0)
File: picpadcore.dll (13.31.1038.0)
UvcH264XuPlugin.ax - 2011/8/22
File: VFXCore.dll (13.31.1038.0)
File: VideoC.dll (13.31.1038.0)
File: VideoControlWrapper.dll (13.31.1038.0)
File: VideoEffects.dll (13.31.1038.0)
File: WMFAACEncoder.dll (13.31.1038.0)
File: _PicVid.dll (13.31.1038.0)
--------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software
File: avcodec-52.dll (No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avcodec-52.dll/No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avcodec-52.dll)
File: avformat-52.dll (No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avformat-52.dll/No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avformat-52.dll)
File: avutil-50.dll (No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avutil-50.dll/No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avutil-50.dll)
File: CameraHelperShell.exe (13.31.1038.0)
File: Launcher_Main.exe (13.31.1038.0)
File: Libeay32.dll (The OpenSSL Toolkit/0.9.8e)
File: libmp4v2.dll (MP4v2/2.0-r335)
LWS.css - 2011/8/12
File: LWS.exe (13.31.1038.0)
File: MotionDetection.exe (13.31.1038.0)
File: Phonon4.dll (Qt4/4.3.1.0)
File: QTCore4.dll (Qt4/4.6.0.0)
File: QTGui4.dll (Qt4/4.6.0.0)
File: QtNetwork4.dll (Qt4/4.6.0.0)
File: QTWebkit4.dll (Qt4/4.6.0.0)
File: QTXml4.dll (Qt4/4.6.0.0)
File: QtXmlPatterns4.dll (Qt4/4.6.0.0)
Resolution.xml - 2011/8/12
File: Ssleay32.dll (The OpenSSL Toolkit/0.9.8e)
--------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software\ImageFormats
File: QGif4.dll (Qt4/4.6.0.0)
File: QJpeg4.dll (Qt4/4.6.0.0)
--------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software\ImageFormats\Microsoft.VC90.CRT
Microsoft.VC90.CRT.manifest - 2011/8/12
File: msvcm90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcp90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcr90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
--------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software\Microsoft.VC90.CRT
Microsoft.VC90.CRT.manifest - 2011/8/12
File: msvcm90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcp90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcr90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
--------------------------------------------------
Resolution file
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_25_0.xml
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_30_0.xml
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_31_0.xml
Using resolution file: Resolution_13_31_0.xml
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_31_0.xml
Copying resolution file to _Resolution.xml
--------------------------------------------------
--------------------------------------------------
--------------------------------------------------
Searching folder: C:\Users\DAVISF~1\AppData\Local\Temp\
Found log file: lws_msiinstall.log
Found log file: LWSDebugOut.txt
Found log file: _Resolution.xml
Collect Device Info
Gathers device information.
Device Information
Descr: Logitech QuickCam Pro 9000
PID: 0x990
BCD: 0005
ID: usb\vid_046d&pid_0990&mi_00\6&8771fc7&0&0000
VID: 0x46d
ASIC Revision: 20
Firmware Ver: 2.90.9018
Driver Ver: 13.31.1044
Device Rev:
Serial Number:
Sensor Type: 2.6
Firmware CRC: 30229
lws_msiinstall.log
Search Logging Files
Searches for log file(s).
lws_msiinstall.log
=== Verbose logging started: 4/12/2012 8:19:03 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (4C:08) [08:19:03:999]: Resetting cached policy values
MSI (c) (4C:08) [08:19:03:999]: Machine policy value 'Debug' is 0
MSI (c) (4C:08) [08:19:03:999]: ******* RunEngine:
******* Product: C:\Users\DAVISF~1\AppData\Local\Temp\lu\lws\1\Laun
******* Action:
******* CommandLine: **********
MSI (c) (4C:08) [08:19:03:999]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (4C:08) [08:19:03:999]: Grabbed execution mutex.
MSI (c) (4C:08) [08:19:04:015]: Cloaking enabled.
MSI (c) (4C:08) [08:19:04:015]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (4C:08) [08:19:04:030]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (84:30) [08:19:04:030]: Running installation inside multi-package transaction C:\Users\DAVISF~1\AppData\Local\Temp\lu\lws\1\Laun
MSI (s) (84:30) [08:19:04:030]: Grabbed execution mutex.
MSI (s) (84:B0) [08:19:04:030]: Resetting cached policy values
MSI (s) (84:B0) [08:19:04:030]: Machine policy value 'Debug' is 0
MSI (s) (84:B0) [08:19:04:030]: ******* RunEngine:
******* Product: C:\Users\DAVISF~1\AppData\Local\Temp\lu\lws\1\Laun
******* Action:
******* CommandLine: **********
MSI (s) (84:B0) [08:19:04:030]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (84:B0) [08:19:04:046]: SRSetRestorePoint skipped for this transaction.
MSI (s) (84:B0) [08:19:04:046]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre
MSI (s) (84:B0) [08:19:04:046]: File will have security applied from OpCode.
MSI (s) (84:B0) [08:19:04:046]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\DAVISF~1\AppData\Local\Temp\lu\lws\1\Lau
MSI (s) (84:B0) [08:19:04:046]: SOFTWARE RESTRICTION POLICY: C:\Users\DAVISF~1\AppData\Local\Temp\lu\lws\1\Laun
MSI (s) (84:B0) [08:19:04:077]: SOFTWARE RESTRICTION POLICY: C:\Users\DAVISF~1\AppData\Local\Temp\lu\lws\1\Laun
MSI (s) (84:B0) [08:19:04:077]: End dialog not enabled
MSI (s) (84:B0) [08:19:04:077]: Original package ==> C:\Users\DAVISF~1\AppData\Local\Temp\lu\lws\1\Laun
MSI (s) (84:B0) [08:19:04:077]: Package we're running from ==> C:\Windows\Installer\3f213.msi
MSI (s) (84:B0) [08:19:04:077]: APPCOMPAT: Uninstall Flags override found.
MSI (s) (84:B0) [08:19:04:077]: APPCOMPAT: Uninstall VersionNT override found.
MSI (s) (84:B0) [08:19:04:077]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (s) (84:B0) [08:19:04:077]: APPCOMPAT: looking for appcompat database entry with ProductCode '{83C8FA3C-F4EA-46C4-8392-D3CE353738D6}'.
MSI (s) (84:B0) [08:19:04:077]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (84:B0) [08:19:04:077]: MSCOREE not loaded loading copy from system32
MSI (s) (84:B0) [08:19:04:093]: Machine policy value 'DisablePatch' is 0
MSI (s) (84:B0) [08:19:04:093]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (84:B0) [08:19:04:093]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (84:B0) [08:19:04:093]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (84:B0) [08:19:04:093]: APPCOMPAT: looking for appcompat database entry with ProductCode '{83C8FA3C-F4EA-46C4-8392-D3CE353738D6}'.
MSI (s) (84:B0) [08:19:04:093]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (84:B0) [08:19:04:093]: Transforms are not secure.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\DAVISF~1\AppData\Local\Temp\lws_msiinsta
MSI (s) (84:B0) [08:19:04:093]: Command Line: REBOOT=ReallySuppress REBOOT_EVENT=0 REINSTALL=ALL REINSTALLMODE=vomus CURRENTDIRECTORY=C:\Program Files\Logitech\SetPointP CLIENTUILEVEL=3 CLIENTPROCESSID=5452
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{8F3BE4AF-A607-4F3D-B207-7499A54387CB}'.
MSI (s) (84:B0) [08:19:04:093]: Product Code passed to Engine.Initialize: ''
MSI (s) (84:B0) [08:19:04:093]: Product Code from property table before transforms: '{83C8FA3C-F4EA-46C4-8392-D3CE353738D6}'
MSI (s) (84:B0) [08:19:04:093]: Product Code from property table after transforms: '{83C8FA3C-F4EA-46C4-8392-D3CE353738D6}'
MSI (s) (84:B0) [08:19:04:093]: Product registered: entering maintenance mode
MSI (s) (84:B0) [08:19:04:093]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
MSI (s) (84:B0) [08:19:04:093]: Product {83C8FA3C-F4EA-46C4-8392-D3CE353738D6} is admin assigned: LocalSystem owns the publish key.
MSI (s) (84:B0) [08:19:04:093]: Product {83C8FA3C-F4EA-46C4-8392-D3CE353738D6} is managed.
MSI (s) (84:B0) [08:19:04:093]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (s) (84:B0) [08:19:04:093]: Entering CMsiConfigurationManager:
etLastUsedSource.
MSI (s) (84:B0) [08:19:04:093]: Specifed source is already in a list.
MSI (s) (84:B0) [08:19:04:093]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (84:B0) [08:19:04:093]: Machine policy value 'DisableBrowse' is 0
MSI (s) (84:B0) [08:19:04:093]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (s) (84:B0) [08:19:04:093]: Adding new sources is allowed.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (84:B0) [08:19:04:093]: Package name retrieved from configuration data: 'Launcher_Release_x86.msi'
MSI (s) (84:B0) [08:19:04:093]: Note: 1: 2205 2: 3: Error
MSI (s) (84:B0) [08:19:04:093]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (84:B0) [08:19:04:093]: Machine policy value 'DisableMsi' is 0
MSI (s) (84:B0) [08:19:04:093]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (84:B0) [08:19:04:093]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (84:B0) [08:19:04:093]: Product {83C8FA3C-F4EA-46C4-8392-D3CE353738D6} is admin assigned: LocalSystem owns the publish key.
MSI (s) (84:B0) [08:19:04:093]: Product {83C8FA3C-F4EA-46C4-8392-D3CE353738D6} is managed.
MSI (s) (84:B0) [08:19:04:093]: Running product '{83C8FA3C-F4EA-46C4-8392-D3CE353738D6}' with elevated privileges: Product is assigned.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding REBOOT_EVENT property. Its value is '0'.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding REINSTALL property. Its value is 'ALL'.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding REINSTALLMODE property. Its value is 'vomus'.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Program Files\Logitech\SetPointP'.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '5452'.
MSI (s) (84:B0) [08:19:04:093]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is 'e31e9f4d6fee7a45974f4b898a9e8401'.
MSI (s) (84:B0) [08:19:04:093]: RESTART MANAGER: Session opened.
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (84:B0) [08:19:04:093]: TRANSFORMS property is now:
MSI (s) (84:B0) [08:19:04:093]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Its value is '1033'.
MSI (s) (8
...
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C:\Users\DAVISF~1\AppData\Local\Temp\lws_msiinstal
In LWSDebugOut.txt I also see a lot of log messages that indicate problems with the microphone. Here is a sample of the output:
\DeviceInfoMap.cpp
Line: 406
CDeviceInfoMap::GetPnPId() - failed m_DeviceInfoMap.Lookup - device ID: : 8
.\DeviceInfoMap.cpp
Line: 406
CMicrophoneDeviceManager::GetDeviceIndexInWave() - failed to find match for device path - device ID: : 6
.\MicrophoneDeviceManager.cpp
Line: 117
\\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c
.\MicrophoneDeviceManager.cpp
Line: 118
CMicrophoneDeviceManager::GetDeviceFriendlyName() - lWaveDeviceIndex == -1
.\MicrophoneDeviceManager.cpp
Line: 503
CMicrophoneDeviceManager::GetDeviceIndexInWave() - failed to find match for device path - device ID: : 6
.\MicrophoneDeviceManager.cpp
Line: 117
\\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c
.\MicrophoneDeviceManager.cpp
Line: 118
CMicrophoneDeviceManager::GetDeviceFriendlyName() - lWaveDeviceIndex == -1
.\MicrophoneDeviceManager.cpp
Line: 503
CMicrophoneDeviceManager::GetDeviceIndexInWave() - failed to find match for device path - device ID: : 6
.\MicrophoneDeviceManager.cpp
Line: 117
\\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c
.\MicrophoneDeviceManager.cpp
Line: 118
CMicrophoneDeviceManager::GetDeviceFriendlyName() - lWaveDeviceIndex == -1
.\MicrophoneDeviceManager.cpp
Line: 503
CMicrophoneDeviceManager::GetDeviceIndexInWave() - failed to find match for device path - device ID: : 6
.\MicrophoneDeviceManager.cpp
Line: 117
\\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c
.\MicrophoneDeviceManager.cpp
Line: 118
CMicrophoneDeviceManager::GetDeviceFriendlyName() - lWaveDeviceIndex == -1
.\MicrophoneDeviceManager.cpp
Line: 503
CMicrophoneDeviceManager::GetDeviceIndexInWave() - failed to find match for device path - device ID: : 3
.\MicrophoneDeviceManager.cpp
Line: 117
\\?\hdaudio#func_01&ven_10de&dev_0012&subsys_10de0
.\MicrophoneDeviceManager.cpp
Line: 118
CMicrophoneDeviceManager::GetDeviceFriendlyName() - lWaveDeviceIndex == -1
.\MicrophoneDeviceManager.cpp
Line: 503
CMicrophoneDeviceManager::GetDeviceIndexInWave() - failed to find match for device path - device ID: : 1
.\MicrophoneDeviceManager.cpp
Line: 117
\\?\hdaudio#func_01&ven_10de&dev_0012&subsys_10de0
.\MicrophoneDeviceManager.cpp
Line: 118
CMicrophoneDeviceManager::GetDeviceFriendlyName() - lWaveDeviceIndex == -1
.\MicrophoneDeviceManager.cpp
Line: 503
CDeviceInfoMap::GetPnPId() - failed m_DeviceInfoMap.Lookup - device ID: : 0
.\DeviceInfoMap.cpp
Line: 406
CDeviceInfoMap::GetPnPId() - failed m_DeviceInfoMap.Lookup - device ID: : 0
.\DeviceInfoMap.cpp
Line: 406
SetupDevicesForMonitor: Failed to open a Device... Ignoring...
.\DevExplorer.cpp
Line: 1471
SetupDevicesForMonitor: Failed to open a Device... Ignoring...
.\DevExplorer.cpp
Line: 1471
CMicrophoneDeviceManager::GetDeviceIndexInWave() - failed to find match for device path - device ID: : 6
.\MicrophoneDeviceManager.cpp
Line: 117
\\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c
.\MicrophoneDeviceManager.cpp
Line: 118
CMicrophoneDeviceManager:etEventDevice() - failed to GetMicrophoneDevicebyIndex
.\MicrophoneDeviceManager.cpp
Line: 256
CMicrophoneDeviceManager::GetDevicePropertyAttribu
.\MicrophoneDeviceManager.cpp
Line: 996
SetupDevicesForMonitor: Failed to open a Device... Ignoring...
.\DevExplorer.cpp
Line: 1471
SetupDevicesForMonitor: Failed to open a Device... Ignoring...
.\DevExplorer.cpp
Line: 1471
CMicrophoneDeviceManager::GetDeviceIndexInWave() - failed to find match for device path - device ID: : 6
.\MicrophoneDeviceManager.cpp
Line: 117
\\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c
.\MicrophoneDeviceManager.cpp
Line: 118
CMicrophoneDeviceManager:etEventDevice() - failed to GetMicrophoneDevicebyIndex
.\MicrophoneDeviceManager.cpp
Line: 256
CMicrophoneDeviceManager::GetDevicePropertyAttribu
.\MicrophoneDeviceManager.cpp
Line: 996
SetupDevicesForMonitor: Failed to open a Device... Ignoring...
.\DevExplorer.cpp
Line: 1471
SetupDevicesForMonitor: Failed to open a Device... Ignoring...
.\DevExplorer.cpp
Line: 1471
zenocon sez -I found this forum post + solution, I tried that, and it resolved the problem:
OK.
Thank you for reporting back in with your progress and updated status.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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