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mcgchris
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mcgchris
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Logitech Pro 9000 wont stay connected to computer

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‎04-25-2009 11:21 AM

I am using the Logitech Quickcam Pro 9000. 

 

M/N V-UBM46

P/N 861464-0000

PID LZ731BR

 

Windows XP Service Pack 3. 

 

I was able to successfully use my webcam for 4 months.  Recently the camera will not stay connected to the computer.  I keep getting the error message that "Hardware attached to the USB port has malfunctioned".  I uninstall the Quickcam software and the Quickcam driver then reinstall and the same error occurs.  I am running 11.8 version of the logitech driver.  However, if I install the webcam using the generic Windows webcam driver there are no problems with the camera aside from the reduced functionality that the generic driver provides. 

 

Please help me get the camera working again with the Logitech driver.

 

Thanks!

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KachiWachi
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Re: Logitech Pro 9000 wont stay connected to computer

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‎04-25-2009 11:32 AM

Welcome to the Logitech Community Webcam Forum mcgchris! :smileyhappy:


Please try reinstalling QuickCam "clean".



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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mcgchris
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Re: Logitech Pro 9000 wont stay connected to computer

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‎04-26-2009 03:08 PM

I tried the clean boot I uninstalled the Logitech camera driver and then I reinstalled the Quickcam software but after all that I still get the Webcam not connected message.  Any ideas?
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KachiWachi
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Re: Logitech Pro 9000 wont stay connected to computer

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‎04-26-2009 03:11 PM

Does this issue occur when QuickCam 11.9.0.1263 is installed?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

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In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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mcgchris
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Re: Logitech Pro 9000 wont stay connected to computer

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‎04-26-2009 03:13 PM

Yes.
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mcgchris
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Re: Logitech Pro 9000 wont stay connected to computer

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‎04-26-2009 03:17 PM

The camera stays connected for 4-5 minutes and then it disconnects and the only way to get it to reconnect is by unplugging the USB connection and then replugging it in.

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KachiWachi
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Re: Logitech Pro 9000 wont stay connected to computer

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‎04-26-2009 03:39 PM

Does this issue occur when you are using the camera in the Logitech supplied QuickCam software application (i.e., to create still images and/or videos), or only in your third-party Instant Messenger program?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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mcgchris
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Re: Logitech Pro 9000 wont stay connected to computer

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‎04-26-2009 03:43 PM

It occurs when I run the Logitech supplied QuickCam software application by itself not connected to another program and also when I am running Skype.
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KachiWachi
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Re: Logitech Pro 9000 wont stay connected to computer

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‎04-26-2009 04:50 PM

Are any other USB devices currently installed/attached to your PC?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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mcgchris
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Re: Logitech Pro 9000 wont stay connected to computer

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‎04-26-2009 06:43 PM

I have a 2nd hard drive which has an exterior power supply,a logitech wireless mouse, an iPod, a printer, and of course the webcam
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