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Logi Nu
Badachh
Posts: 1
Registered: ‎01-17-2011

Logitech QuickCam Communicate STX - Windows 7 x64 drivers

[ Edited ]

Hello

 

I just did clean install of Windows 7 x64, and I cant install my web cam (in tittle). Windows says that this is unknown hardware. O/S only installed audio drivers (for microphone) On old installation of my system I had installed drivers for web cam, all worked perfectly. Unfortunately I have not installation file on HDD...

 

I remember that was Qlcam (or sth like that) to open capture application. I tried a lot of versions of Quick Cam and LWS and nothing. Most of them are not compatible with Win 7 (cant install) or after installation it says that device is not recognized.

 

My webcam :

 

QC Communicate STX (got it in 2007)

 

PIN : 861 194.0000

PID: LN54885

M/N : V - UAM14A

 

Help, is this webcam really not compatible with windows 7 ?

KachiWachi
Posts: 47,819
Topics: 251
Kudos: 1,257
Solutions: 500
Registered: ‎05-22-2006

Re: Logitech QuickCam Communicate STX - Windows 7 x64 drivers

Welcome to the Logitech Community Webcam Forum Badachh! :smileyhappy:


Unfortunately, this camera is not supported on Windows 7 x64. :smileysad:



Thanks.


(Ref: FAQ #13985, FAQ #12712, and FAQ #3428)


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
Psycho0124
Posts: 2
Registered: ‎03-02-2013

Re: Logitech QuickCam Communicate STX - Windows 7 x64 drivers

[ Edited ]

While scouring the web for working/hacked drivers for my Quickcam STX, I figured I'd drop in, register, practice some thread necromancy, share my opinion on the poor state of driver support for these products and maybe catch a ban for it depending on the tolerance level of the mods here..
 
"Unfortunately, this camera is not supported on Windows 7 x64."

 From a user that has spent thousands of dollars over the years on Logitech peripherals, as well as given countless recommendations for its products to customers; **bleep** your employer for being too lazy to spend a couple man-hours to add driver support for semi-older hardware. My 5 1/4" floppy drive from 1988 is still supported on the PATA ribbon in my i7 Ivy Bridge based system... What reasonable excuse could Logitech have for this insulting lapse in product support?

 {be courteous}
 

Thanks.

 

 

P.S.

After spending an hour of my valuable time trying to install the software for the product I paid for, I've developed a work around for your products driver issue (you're welcome Logitech), This procedure will skip all the compatibility detections and allow you to manually install the driver.

 You may need to disable the Windows 7 block on unsigned driveres first. Instructions here. It may be unnecessary though, I haven't tested.

1. Do not install any drivers yet. Plug in your QuickCam Communicate STX. Windows will detect the "USB composite device" and the microphone but the 3rd device (the webcam component) will show a problem.

 

2. Download qc1150_x64.exe (find on Logitechs site or Google, file size: 33,344,864 bytes). To prevent Windows 7 from blocking the file, rename it to quickcam.exe and then run it. You will see a progress bar as it extracts files.

3. You will be presented with the "Program is blocked due to compatibility issues" screen. Drag it aside and ignore it for now.

4. Click Start menu-> Control Panel-> Devices and Printers and look for the "USB Composite Device" with the yellow triangle warning icon.

5. Right-click it and select Properties. Click the "Hardware" tab and select "Unknown device". Click the "Properties" button.
6. Click "Update Driver". Click "Browse my computer for driver software". Now click "Let me pick from a list". Make sure "Show All Devices" is selected and click "Next". Now click "Have Disk".

7. Click "Browse". Now browse to C:\Users\(username)\AppData\Local\Temp\QuickCam_11.5.0\Drivers\x64\IM264 and select the file called "lPEPI264s.inf" (notice the 's' before the extension). Once it's selected, press OK.

8. Finally, scroll down, select the "Logitech QuickCam Communicate STX from the list and press 'Next'. It will warn you that it may not be compatible. As long as you understand that there may be instability/errors, and you promise not to be upset with me if it explodes and burns your house down, click 'Yes" and the driver will install. You can now close that Program Compatibility window you dragged aside earlier.

 
Windows will now detect the QuickCam and it will be listed in programs that can utilize it.

 Ahh, the sweet music of a truly "legacy" piece of hardware.. I'm copying lPEPI264s.inf onto a quarter-century old 5-1/2" floppy disk for you KachiWachi in the hopes you'll realize how silly it is to refer to such a young product as "Legacy".

 As for everyone else, enjoy your not-so-legacy QuickCam Communicate STX in Windows 7 64-bit!


For Google indexing sake, the hardware id on my QuickCam was USB\VID_046D&PID_08AD&MI_00
 and USB\VID_046D&PID_08AD&REV_0100&MI_00

 

 


 

Moderator
Taylarie
Posts: 451
Registered: ‎11-03-2009

Re: Logitech QuickCam Communicate STX - Windows 7 x64 drivers

From our getting started FAQ:



Q. Another forum user posted a workaround/hack/tweak that enables older products to work with a non-supported operating system. Should I give this a try?


A. Logitech does not endorse or approve non-Logitech posted workarounds, and that Logitech does not advise trying said workarounds. Although a workaround may work with a limited number of system configurations, it may not work for all users and may cause instability or other technical issues.
Using any non-Logitech workaround or hack is at the individual user's own risk. Please see the “Disclaimers” section in the Terms of Use document for more information.



Please note that for the purposes of this discussion (and of this forum in general), non-supported means that if you install a driver on non-supported operating systems, Logitech will not be able to assist you in the event that your system becomes unstable or non-functional.

Logi Nu
Psycho0124
Posts: 2
Registered: ‎03-02-2013

Re: Logitech QuickCam Communicate STX - Windows 7 x64 drivers

[ Edited ]

"Although a workaround may work with a limited number of system configurations, it may not work for all users and may cause instability or other technical issues."

"is at the individual user's own risk"

"in the event that your system becomes unstable or non-functional"

Yet another helpful reply by Logitech staff here.. Surely you don't think your users so stupid as to not know that 'hacked' drivers will, much like your not-so-new products, not be supported by Logitech staff. Do you also think they are so illiterate as to need this point reiterated  to them three separate times? Beyond that though, this sure sounds like "It will break your puter, just buy one of our new shiny products!". It smacks of fear-mongering with the intent of spurring new sales. Your reply is unhelpful and offensive.

Windows 7 is built upon the Windows Vista kernel. Much of the code is identical in every way. The vast majority of the differences between the operating systems are aesthetic and feature-oriented. Still, in the rare event that a Vista driver doesn't work for Win7, the HAL (Hardware Abstraction Layer) will simply terminate interaction with the device and flag it as non-functional (then you try another driver). As is always the case, users should create a restore point before installing ANY drivers; completely eliminating the possibility of the paranoid situation you describe.

By the way, my QuickCam has been functioning flawlessly over the weekend as a full-time motion-triggered security camera, no thanks to you or any other staff member here.

One last thing: Through the course of getting this product to work a few days ago, I had perused countless threads on this forum and have noticed a striking lack of willingness to assist on the part of the staff here. Dozens of users were utterly turned away with no help or even a courteous apology. Rather than the appropriate, decent response of "Sorry, the device isn't supported any longer but this unofficial work-around may get you going", the staff here seem to consider "That device is not supported, thanks" to be sufficient. You folks seem to relish in leaving your bewildered customers out in the cold. This reflects poorly on your company as a whole and I, for the sake of your customers, intend to compose a hand written letter to detail this shameful situation to M. Ehtisham Rabbani, Senior Vice President, Customer Experience and Chief Marketing Officer of Logitech. Although nothing will likely come of it, it just might induce a much needed change in attitude (or staff) here on this support forum and in your Webcam division as a whole.

Thank you for your time.

-John F{Personal content removed for your safety}
15 year customer and once staunch proponent of Logitech products.

Moderator
Taylarie
Posts: 451
Registered: ‎11-03-2009

Re: Logitech QuickCam Communicate STX - Windows 7 x64 drivers

This is a user to user forum. When on these forums, you are getting help from other users like yourself. Though there are a few Logitech Specialists(noted by the Logitech symbol by their name) most answers come from others, like yourself, who have spent time with the product.

Logi Nu
nfg_118822
Posts: 1
Registered: ‎03-12-2013

Re: Logitech QuickCam Communicate STX - Windows 7 x64 drivers

[ Edited ]

"As for everyone else, enjoy your not-so-legacy QuickCam Communicate STX in Windows 7 64-bit!"

 


This work around worked perfectly for me, thank you very much Psycho0124. I have a total of 3 logitech webcams which too are unsupport on Windows 7 (or Vista for that matter) and I find it ridiculous that a company the size of Logitech can not make updated drivers, especially considering this is proof that the devices themselves are in fact compatible yet no effort has been made. Kudos to you Psycho0124!

KachiWachi
Posts: 47,819
Topics: 251
Kudos: 1,257
Solutions: 500
Registered: ‎05-22-2006

Re: Logitech QuickCam Communicate STX - Windows 7 x64 drivers

Welcome to the Logitech Community Webcam Forum nfg_118822! :smileyhappy:


nfg_118822 sez -

I have a total of 3 logitech webcams which too are unsupport on Windows 7 (or Vista for that matter) and I find it ridiculous that a company the size of Logitech can not make updated drivers, especially considering this is proof that the devices themselves are in fact compatible yet no effort has been made.



http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&thread.id=19495



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
Nightsyde
Posts: 1
Registered: ‎02-13-2014

Re: Logitech QuickCam Communicate STX - Windows 7 x64 drivers

For those still looking to use the QC Comm STX, and not able to find the drivers and software mentioned earlier in this thread, here is a quick fix.

 

1) Download the qc848 software package available for WinXP.

2) Install the package, ignoring all of the compatibility warnings that are going to pop up,

-OR-

use a program similar to Uniextract to decompress the EXE file. The software is largely irrelevant. What you're looking for is the inf file inside of it.

3) Connect your QC Comm STX. Wait for the Windows Device Installation process to complete, likely in failure.

4) Manually update the device driver to lvPEPIv.inf (generally found under "Program Files\Logitech\QuickCamWebInstall\Drivers\WinNew\IM\" (or qc848enu\Drivers\WinNew\IM\ if you extracted the EXE file directly).

5) go forth and enjoy your legacy webcam.

 

//ns

 

//ns
-Fifteen hundred years ago everybody knew the Earth was the center of the universe. Five hundred years ago, everybody knew the Earth was flat, and fifteen minutes ago, you knew that humans were alone on this planet. Imagine what you'll know tomorrow.-
-Agent K, MIB
Moderator
Taylarie
Posts: 451
Registered: ‎11-03-2009

Re: Logitech QuickCam Communicate STX - Windows 7 x64 drivers

From our getting started FAQ:



Q. Another forum user posted a workaround/hack/tweak that enables older products to work with a non-supported operating system. Should I give this a try?


A. Logitech does not endorse or approve non-Logitech posted workarounds, and that Logitech does not advise trying said workarounds. Although a workaround may work with a limited number of system configurations, it may not work for all users and may cause instability or other technical issues.
Using any non-Logitech workaround or hack is at the individual user's own risk. Please see the “Disclaimers” section in the Terms of Use document for more information.



Please note that for the purposes of this discussion (and of this forum in general), non-supported means that if you install a driver on non-supported operating systems, Logitech will not be able to assist you in the event that your system becomes unstable or non-functional.