Reply
Logi Browser
alibux
Posts: 5
Registered: ‎08-24-2010
0

Re: Logitech QuickCam Pro 9000 won't work in Windows 7 64-bit Ultimate - Get a Black Screen

Thank you so very much - the issue is resolved for me now!

 

Per your advice and steps, I checked the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro​l\Class\  and looked at the entries:

 

{4D36E96C-E325-11CE-BFC1-08002BE10318}

(Default) --- REG_SZ --- Sound, video and game controllers
UpperFilters --- REG_MULTI_SZ --- ksthunk


{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}

(Default) --- REG_SZ --- Imaging devices
UpperFilters --- REG_MULTI_SZ --- ksthunk <- this entry and its value were missing

 

So I added the missing entry and value to the 6BDD1FC6-810F-11D0-BEC7-08002BE2092F key, restarted my computer (just to make sure the settings were applied), and now the web cam works great. I even added my TV tuner card back, and the web cam works without any issues.

 

Thanks again for all your help KachiWachi - I can finally use my web cam!

 

KachiWachi
Posts: 46,560
Topics: 242
Kudos: 1,008
Solutions: 463
Registered: ‎05-22-2006
0

Re: Logitech QuickCam Pro 9000 won't work in Windows 7 64-bit Ultimate - Get a Black Screen

NP.



Thank you for reporting back in with your progress and updated status.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Poe
Logi Nu
Poe
Posts: 2
Registered: ‎11-08-2010
0

Re: Logitech QuickCam Pro 9000 won't work in Windows 7 64-bit Ultimate - Get a Black Screen

  alibux  /  KachiWachi 

 

I have the same problem,

 

    Please tell me how to add the missing entry and values to "regedit"

 

 

{4D36E96C-E325-11CE-BFC1-08002BE10318}

(Default) --- REG_SZ --- Sound, video and game controllers
UpperFilters --- REG_MULTI_SZ --- ksthunk


{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}

(Default) --- REG_SZ --- Imaging devices
UpperFilters --- REG_MULTI_SZ --- ksthunk

 

 

These 2 Entries are missing. Please help me, i need to know how to add them.

 

Thank you !

KachiWachi
Posts: 46,560
Topics: 242
Kudos: 1,008
Solutions: 463
Registered: ‎05-22-2006
0

Re: Logitech QuickCam Pro 9000 won't work in Windows 7 64-bit Ultimate - Get a Black Screen

Welcome to the Logitech Community Webcam Forum Poe! :smileyhappy:


1) What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably... the USB\VID ID?

2) What Operating System (OS) and Service Pack (SP) version is installed?



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Poe
Logi Nu
Poe
Posts: 2
Registered: ‎11-08-2010
0

Re: Logitech QuickCam Pro 9000 won't work in Windows 7 64-bit Ultimate - Get a Black Screen

1) I have an logitech Webcam Pro 9000

         The number from the USB cable is  860-000109

 

2) My OS is Windows 7 x86

 

KachiWachi
Posts: 46,560
Topics: 242
Kudos: 1,008
Solutions: 463
Registered: ‎05-22-2006
0

Re: Logitech QuickCam Pro 9000 won't work in Windows 7 64-bit Ultimate - Get a Black Screen


Poe sez -

My OS is Windows 7 x86


Please post this question to a New Message.

Reason: Thread Hijacking - Different Operating System Bitness (32-bit vs. 64-bit).



Thanks.


(Ref: Help -> Posting Messages -> How do I post a message?)


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
mon1keys
Posts: 1
Registered: ‎01-02-2011
0

Re: Logitech QuickCam Pro 9000 won't work in Windows 7 64-bit Ultimate - Get a Black Screen

how do you enter these keys.  i dont have the filters in either key

KachiWachi
Posts: 46,560
Topics: 242
Kudos: 1,008
Solutions: 463
Registered: ‎05-22-2006
0

Re: Logitech QuickCam Pro 9000 won't work in Windows 7 64-bit Ultimate - Get a Black Screen

Welcome to the Logitech Community Webcam Forum mon1keys! :smileyhappy:


Please post this question to a New Message.

Reason: Thread Hijacking - With respect to the thread title, there is not enough information available in your post to process this request for assistance.



Thanks.


(Ref: Help -> Posting Messages -> How do I post a message?)


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS