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ikasal
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ikasal
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Registered: ‎08-19-2009
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Logitech Quickcam Pro 5000 Not Recognized by Vista 64

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‎08-19-2009 08:09 PM

Im using Windows Vista business 64 bit edition, a fresh new install after HD format.

 

I tried to install twice the logitech quickcam software but the webcam is detected JUST RIGHT AFTER THE FRESH NEW INSTALL of the software, but not anymore, even after restarting, i get a message like this: "one of the usb devices attached to this computer has malfunctioned, and windows  doest not recognize it. For assitance in solving this problem click this message".

 

The webcam works PERFECTLY on my XP hard drive. So this it not the issue, its a software issue on vista.

 

Any help guys? I have installed also Skype and kaspersky. as major software.

 

I plug it directly to the motherboard USB ports, not even to the front ports or using any usb hug i have. And nothing works.

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KachiWachi
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Re: Logitech Quickcam Pro 5000 Not Recognized by Vista 64

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‎08-20-2009 02:30 AM

Welcome to the Logitech Community Webcam Forum ikasal! :smileyhappy:


1) What is the 8xxxxx (or 860-xxxxxx) series number from the camera's identification tag (FAQ #3427), or preferably... the USB\VID ID?

2) Which version of the Logitech supplied QuickCam software application/drivers is installed (FAQ #5105)?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
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New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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ikasal
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ikasal
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Re: Logitech Quickcam Pro 5000 Not Recognized by Vista 64

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‎08-20-2009 07:58 AM - edited ‎08-20-2009 08:01 AM

Hi, this is all the info of the camera i've been able to found (No code printed on the usb cable attached), so from the windows device manager pane i got this:

 

 

 

 

 

Message Edited by ikasal on 08-20-2009 08:01 AM
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KachiWachi
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Re: Logitech Quickcam Pro 5000 Not Recognized by Vista 64

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‎08-20-2009 08:10 AM

Does this issue occur when the camera is installed in UVC Mode?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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