Webcams

[serseri1903]

Hello,

I used my webcam E3500 with my windows 7 system for 1 year ..

Then after a while , My quickcam settings greyed out and I can't use it

I can use my cam for example in omegle vs..

I can use quickcam capture .. Take photo vs..

Only problem is the settings.

Can someone help me  ?

ps: Of course I tried to uninstall re-install too many times.. and I have logitech CD

[serseri1903]

I tried to update them manually many times.

 I have 32 bit windows 7 system..

I used this cam for 1 year without any problem .. And I don't remember if I change any setting of windows

[serseri1903]

Can someone help me please __???

[serseri1903]

why dont you help me ??

I never buy a logitech anymore .! ..  .. . ..... ..

[Cintech]

Hello serseri1903,

Sorry for the late reply. Please provide the M/N and P/N located on a tag attached to the USB cord of the web camera. With this information we can be sure that you have the appropriate software for your camera and operating system installed. Please describe your issue in detail. Are you seeing error notifications when trying to access settings? If settings in the Logitech Webcam Software are not available you may need to update the drivers using the following guide:

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/25904/section/troubleshoot/crid/435/lt_p...

Best Regards,

[serseri1903]

Hello

It is M/N and I am using windows 7 .. But 1 year ago everything was fine with same opeation system..

I did not get any error.. I can use my webcam but I cannot reach webcam settings and advanced settings (brightes exposure gain etc. ). I really tried lots of things but can't get any solution..

[serseri1903]

oh I forgot to wrote these

M/N

V-UCU 56

P/N

860-000095

[Cintech]

Hello serseri1903,

Please remove the QuickCam IM Plus (E3500) and the Logitech Webcam Software. While in clean boot mode, http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/228/~/booting-clean-in-windows-7,-vista,... install Logitech Webcam Software (LWS) 1.1 with Vid   Plug the camera directly into the computer when the software installation requests it.

The Logitech Webcam Software can also be found at the following link: http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/3428/~/webcam-software-and-driver-suppor...

Best Regards,

[serseri1903]

 I did everything you told me but result is the same ...

I cannot use the software 

what can I try  ?

[Cintech]

Hello sereri1903,

I suggest contacting Logitech Customer Care for your region directly.

Best Regards,