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kyannal0ve
Posts: 11
Registered: ‎08-09-2011

Logitech Webcam Installer Software not working..?

Hi. Today I bought a webcam and I can't get the software installed. I tried downloading it on the website, and using the CD. Each time I do this it just comes up blank and I can't exit out of it unless I use Task manager. somebody in another forum said to make an admin account on control panel and then run the software, I did and then, it still did not work. I have a 64 bit  computer, winodows 7 home premium, thanks!

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011

Re: Logitech Webcam Installer Software not working..?

Hello kyannal0va,

 

Please try installing the Logitech Webcam software in clean boot mode.

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/228/~/booting-clean-in-windows-7,-vista,...

If this also fails please provide the M/N and P/N of the camera located on a tag near the USB plug.

 

Best Regards,

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kyannal0ve
Posts: 11
Registered: ‎08-09-2011

Re: Logitech Webcam Installer Software not working..?

That also failed, it is still showing blank. The M/N is: V-U0018. The P/N is: 860-000270 Thank you please help

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011

Re: Logitech Webcam Installer Software not working..?

[ Edited ]

Hello kyannaOve,

 

Something on the the system is interfering with the installation . The following steps are known as a silent install:

 

1) Download and save (do not run) LWS227_FULL.EXE onto your desktop
2) Once downloaded, hold the Windows key down, tap the R key to show the Run box
3) Type in CMD, then press OK
4) This will open up a DOS-style command prompt box. Click in the black DOS box window
5) Type in CD DESKTOP and press Enter; this will move the current command prompt location to the desktop
6) Type in LWS227_FULL.EXE followed by a space, then /A, then a space, then /S, like this:
    lws227_full.exe[space]/A[space]/S, then press Enter
7) This will run the installer in silent mode, but there will be no on-screen interface; you can only tell that it's completed when none of the following processes appear in task manager:
LWS227_FULL.EXE
MSETUP.EXE
MSIEXEC.EXE
LDPINST.EXE
SETUP.EXE
8) Once all of those processes have ended, the software should be installed. Verify that a shortcut to the camera software is on the desktop

 

Best Regards

 

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kyannal0ve
Posts: 11
Registered: ‎08-09-2011

Re: Logitech Webcam Installer Software not working..?

Where can I download that at?

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kyannal0ve
Posts: 11
Registered: ‎08-09-2011

Re: Logitech Webcam Installer Software not working..?

Thank you, never mind my last comment. It's installed now!

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011

Re: Logitech Webcam Installer Software not working..?

Hello kyannal0ve,

 

Thank you for the update.

 

Best Regards,

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Talythia
Posts: 3
Registered: ‎04-25-2012

Re: Logitech Webcam Installer Software not working..?

I am having the same problem as the original poster, and I'm probably just being dim here...but where can I download/acquire the LWS227_FULL.EXE file?

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011

Re: Logitech Webcam Installer Software not working..?

Hello Talythia,

 

Go to www.logitech.com/en-us/support-downloads/downloads/webcams select your camera. Click downloads and choose your operating system. Select the Full Installer from the select file button.

 

Best Rewards,

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
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Talythia
Posts: 3
Registered: ‎04-25-2012

Re: Logitech Webcam Installer Software not working..?

My brand new webcam is a Webcam Pro 9000 for Windows, and I'm afraid that only the Mac version of the software seems to come up as an option.