Webcams

[KachiWachi Distinguished Logi Legend]

Hey all!


For this release of the Logitech Webcam Software, I wanted to make this floated thread to keep track of all the issues... and solutions.

PLEASE DO NOT POST A REPLY HERE.

This thread should be maintained by the Forum Administrators, Community Moderator pedroc, the Support Specialists, and myself... so that there is a common place to find information concerning this version of the software.

Discussions on each issue should have their own threads... as created by you.

I envision it to be a multi-post thread with reference links only, but we'll see how it evolves once the software is released.

Only confirmed issues (three or more instances) with the following software packages will be posted here:

• Logitech Webcam Software 1.00.1280
• Logitech Webcam Software 1.10.1113

If you are new to the forum, please start your own thread for all troubleshooting related issues.

Please do not hijack someone else's thread!!!


ALL INQUIRIES SHOULD INCLUDE THE FOLLOWING INFORMATION:

1) What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably... the USB\VID ID?

2) Which version of the Logitech Webcam Software application/drivers is installed (FAQ #5105)?

3) What Operating System (OS) and Service Pack (SP) version is installed?

4) Does this issue occur when you are using the camera in the Logitech Webcam Software application (i.e., to create still images and/or videos), in the Logitech® Vid™ video call application, or only in a third-party Instant Messenger program?

If your issue is Vista, Windows 7, or MacOS related, please put (Vista), (Windows 7), or (MacOS) at the end of your Message Subject.

If you are using a 64-bit OS, please also include this information (e.g., XP x64, Vista x64, Windows 7 x64).


For Windows driver and/or software support information, please see FAQ #3428.

For Windows 7 (Build 7600 and up) driver and/or software support information, please see FAQ #13985.


For legacy camera support, please see the following thread: Why your (older) Logitech camera *may* not be supported in Vista.

Please note that the information provided in this thread applies to both Windows Vista and to Windows 7.


IMPORTANT!!!

Please post ALL ISSUES that occur in a third-party Instant Messenger program to the Video Chat Applications (Non Logitech) forum.

Please post ALL ISSUES that occur in the Logitech® Vid™ video call application to the Logitech Vid forum.




Thanks.

Message Edited by KachiWachi on 06-10-2010 12:00 PM

[KachiWachi Distinguished Logi Legend]

The Release Notes can be found in FAQ #12712.

For more information, please also see the HTML Readme file that is included in the package, and the built-in Logitech Help Center (qcam.chm).

A copy of the new Logitech® Vid™ video call service is included with this release.

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Cameras supported in this release (per the INF) -

lvELCHv.inf
USB\VID_046D&PID_092D ; Sweet Pea, Logitech QuickCam Express
USB\VID_046D&PID_092E ; Olive Oyl, Logitech QuickCam Chat
USB\VID_046D&PID_092F ; Sweet Pea, Logitech QuickCam Express

lvPEPI2v.inf
USB\VID_046D&PID_089D ; Olive Oly 3.0, Logitech QuickCam Connect (E2500)
USB\VID_046D&PID_08AF ; Mickey Mouse/Plus, Logitech QuickCam Easy/Cool (E1000)
USB\VID_046D&PID_08D7 ; Sully, Logitech QuickCam Communicate STX
USB\VID_046D&PID_08D8 ; Harrison2, Quickcam for Notebooks Deluxe
USB\VID_046D&PID_08D9 ; Popeye (backup), Logitech QuickCam IM/Connect
USB\VID_046D&PID_08DA ; Brutus (backup), Logitech QuickCam Messenger
USB\VID_046D&PID_08DD ; Washington, Logitech QuickCam for Notebooks

lvPRO5v.inf
USB\VID_046D&PID_08C9 ; Wonder Woman, Logitech QuickCam Ultra Vision
USB\VID_046D&PID_08C9 ; Batman, Logitech QuickCam Ultra Vision Special Edition
USB\VID_046D&PID_08CA ; Cambay2, Logitech QuickCam Fusion
USB\VID_046D&PID_08CB ; Adams2, QuickCam for Notebooks Pro
USB\VID_046D&PID_08CC ; Valencia 3.5, QuickCam Orbit/Sphere MP
USB\VID_046D&PID_08CE ; Zinc2 - Logitech QuickCam Pro 5000
USB\VID_046D&PID_0990 ; Stewie, Logitech QuickCam Pro 9000
USB\VID_046D&PID_0991 ; Franklin, QuickCam Pro for Notebooks
USB\VID_046D&PID_0992 ; Super Sulley 1.3, QuickCam Communicate Deluxe
USB\VID_046D&PID_0994 ; V5, QuickCam Orbit/Sphere AF
USB\VID_046D&PID_09A1 ; Celia, Logitech QuickCam Communicate MP (S5500)
USB\VID_046D&PID_09A2 ; SuperSullyHQV, Logitech QuickCam Communicate Deluxe (S7500)
USB\VID_046D&PID_09A4 ; Brutus 3.0, Logitech QuickCam IM/Plus (E3500/E3560)
USB\VID_046D&PID_09C1 ; Grant, QuickCam for Notebooks Deluxe
USB\VID_046D&PID_09C2 ; Sully 1.3, ROZ, QuickCam Communicate Deluxe

USB\VID_046D&PID_0802 ; Logitech Webcam 200 (Webcam C200)
USB\VID_046D&PID_0804 ; Logitech Webcam 250 (Webcam C250)
USB\VID_046D&PID_0805 ; Logitech Webcam 300 (Webcam C300) (Note - available in the UK)
USB\VID_046D&PID_0807 ; Logitech Webcam 500 (Webcam C500)
USB\VID_046D&PID_0808 ; Logitech Webcam 600 (Webcam C600)
USB\VID_046D&PID_0809 ; Logitech Webcam Pro 9000 (Webcam Pro 9000)
USB\VID_046D&PID_080A ; Logitech Webcam 905 (Portable Webcam C905)
USB\VID_046D&PID_080F ; Logitech Webcam 120 (Webcam C120) (Note - available in the UK)
USB\VID_046D&PID_0817 ; Logitech Webcam 100 (Webcam C100) (Note - available in Australia)

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Released June 17, 2009


Per the HTML Readme file:

1) This LWS release will also offer beta level application support for the Beta release of Windows 7. Logitech Tech Support will not be able to address any issues regarding Windows 7 until the new Operating System is officially released and available to the public.

2) In order for Video Effects to work, a filter needs to be attached to the supporting application. In situations where Video Effects are not supported with a desired application, a generic error message will be presented. In order to correct this situation, visit the webcam settings pane available on the webcam software ribbon, and select the Application Preferences tab. From here you will be able to add your application to the video effects supported list by selecting the settings option for the Video Effects applications support. If the issue continues to be encountered after enabling the application, contact support.

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First Reported Issue

"Capture failed with error number -2147467259" message appears.

Cause

Unknown.

Current Workaround

Use third-party software to record your videos.

Solution

Please contact Logitech Support directly for assistance with this issue.

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Second Reported Issue

A considerable amount of Video Noise is present in the camera image (C120, C200, C300, and C500 cameras only).



Current Status

Logitech is aware of this issue.

Workaround

Please try installing the camera in UVC Mode.

User Supplied Workaround

Please try disabling the Logitech RightLight™ feature. (Ref: This thread)


Further information to follow...

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Thanks.

Message Edited by KachiWachi on 04-10-2010 10:00 PM

[KachiWachi Distinguished Logi Legend]

The Release Notes can be found in FAQ #12712.

For more information, please also see the HTML Readme file that is included in the package, and the built-in Logitech Help Center (qcam.chm).

A copy of the new Logitech® Vid™ video call service is included with this release.

---

Cameras supported in this release (per the INF) -

No changes.

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Released October 27, 2009


Note - Per Microsoft, this version of the software is rated "Compatible with Windows 7".

(Ref: Narrow your selection by: -> Company -> Logitech, Inc. -> Go)

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IMPORTANT NOTES

1) For Windows 7, it appears that Windows Update is supplying the last Vista driver for cameras that are currently not supported by the LWS software application. At this time, it is unclear as to why this is occurring.

For these cameras, the installation of the "matching" QuickCam 10.x/11.x software application on 32-bit systems is not supported by Logitech.

Please note that for Windows 7, the installation of the QuickCam 10.x/11.x software application in "Compatibility Mode" is not supported by Logitech.

Please note that for Windows 7, the installation of the QuickCam 10.x/11.x software application using Windows XP Mode and Windows Virtual PC is not supported by Logitech.

2) For compatibility reasons, on Windows 7 x64, the installation of the QuickCam 11.9.0.1263 (and below) software application has been blocked by Microsoft.

3) For legacy camera support (i.e., QuickCam 8.x and below), please see the following thread: Why your (older) Logitech camera *may* not be supported in Vista.

Please note that the information provided in this thread applies to both Windows Vista and to Windows 7.

4) If for any reason, the Logitech software application is not installed, it is still possible for third-party applications to access *certain* camera specific features (e.g., PTZ control functions, etc...).

For more information, please see: http://www.quickcamteam.net/documentation.

5) Per FAQ #12712 -

• Cameras that are UVC capable (i.e., PRO5 models) can stream video without Logitech drivers. However, we recommend customers install the Logitech Drivers for an improved experience and expanded feature set. Improvements to the user experience include but are not limited to:

• Additional supported resolutions
• RightLight and Rightsound technologies
• Various Video Effects

Further information to follow...

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Reported Issues - Windows 7 (Build 7600) 64-bit

Many.

Solutions

None at this time.


Please report the following information to your thread, or contact Logitech Support directly for assistance with your issues.


General Troubleshooting Steps

1) Please make sure that the camera is being plugged directly into your PC's USB port. As a troubleshooting step, please disconnect and/or uninstall any other Enhanced USB 2.0 devices from your system. (Ref: FAQ #3139 - Possible USB bandwidth issue)

2) Please determine if a hardware failure has occurred by installing the camera on another PC.

3) Please determine if your issue occurs when < 4 GB RAM is installed. (Ref: Possible motherboard BIOS memory remapping issue)

4) For supported cameras (i.e., PRO5 models), please determine if your issue occurs when the camera is using the Microsoft INBOX (i.e., Generic) UVC and/or UAA drivers. (Ref: Possible Operating System issue)

5) Please determine if your issue occurs when the camera is using the Windows Update supplied Logitech video and/or audio drivers. (Ref: Version 12.10.1044.0)

6) Please determine if your issue occurs when the camera is using the LWS 12.10.1110.0 video and/or audio drivers.

7) Please determine if your issue occurs when the LWS software application itself is not installed.

8) Please determine if your issue occurs when you use the camera in a third-party application, such as AMCap.


Further information to follow...

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User Supplied Workaround

If the Windows 7 Gadgets feature crashes, please disable the Logitech Process Monitor Service.

(NOTE - If this service is disabled, the Video Effects and the Privacy Shade features will not function.)

Untested Workaround -> Remove "sidebar.exe" from the "Video effects application support" menu.

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Audio Issue

Cannot open the Windows 7 "Sound" Control Panel.
General issues with the camera microphone.

Cause

Unknown.

Current Troubleshooting Request

Please try installing the camera microphone in UAA Class Mode.


Further information to follow...

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General Issue

The Logitech interface to YouTube™ does not function (authentication error).

Current Status

Logitech is aware of this issue.

Current Workaround

Please use the standard YouTube™ login in order to access this service.

Technical Information

YouTube™ Developer's Guide: Data API Protocol – Authentication


Further information to follow...

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General Issue

A considerable amount of Video Noise is present in the camera image (C120, C200, C300, and C500 cameras only).

(Note - This issue also occurs when LWS 1.00.1280 is installed.)



Current Status

Logitech is aware of this issue.

Workaround

Please try installing the camera in UVC Mode.

User Supplied Workaround

Please try disabling the Logitech RightLight™ feature. (Ref: This thread)


Further information to follow...

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PLEASE DO NOT REPLY TO THIS THREAD FOR ASSISTANCE WITH YOUR ISSUES.


THANK YOU.

Message Edited by KachiWachi on 04-10-2010 10:00 PM