04-20-2012 05:34 PM - edited 04-20-2012 05:35 PM
I just bought a C920 HD Pro WebCam, the drivers and software installed successfully, the software launches okay, but when I go to change to Video instead of Photo or change the resolution, it stops responding and I have to end the process.
I have uninstalled and reinstalled the software and drivers multiple times but it still stops responding at that point.
This is a laptop with a built in webcam but I have disabled the built in laptop imaging device in Device Manager, would it still conflict on some other case?
The webcam works and all, doesn't freeze.
I have a Core i5 @ 3.9Ghz with 8GB DDR3 1333.
OS: Windows 7 Home Premium x64
Webcam software build 13.40.845
=== Start of device information =======================
Device name: Logitech HD Pro Webcam C920
USB Vendor ID (VID): 0x046D
USB Product ID (PID): 0x082D
USB Revision (BCD): 0x0011
Firmware Version: 7.5.1023
Firmware CRC: 0xDAC6
EEPROM Version: 0.0
Sensor Type: 4.38
Driver Version: 13.40.840.0
=== End of device information =========================
Solved! Go to Solution.
04-25-2012 07:25 AM
Please contact Logitech Customer Care for your region to have this issue looked at in-depth.