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itsxgrace
Posts: 5
Registered: ‎07-23-2010

MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

[ Edited ]

My computer used to recognize my cam. I used to use it all the time, and then one day it wouldnt recognize it. I don't know what to do.

 

This is my webcam info

 

m/n: V-U0012

P/N: 860-000237

PID: LZ936BN

KachiWachi
Posts: 48,089
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Registered: ‎05-22-2006
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Re: MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

[ Edited ]
Welcome to the Logitech Community Webcam Forum itsxgrace! :smileyhappy:


What Operating System (OS) and Service Pack (SP) version is installed?



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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itsxgrace
Posts: 5
Registered: ‎07-23-2010

Re: MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

[ Edited ]

I dont know what a service pack is....

but my operating system is Windows 7

KachiWachi
Posts: 48,089
Topics: 251
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Registered: ‎05-22-2006
Country: null

Re: MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

Does this issue occur when the Logitech Webcam Software (LWS) 2.00.1783 (a.k.a. QuickCam 13.00.1783) is installed?



Thanks.


(Ref: FAQ #3428)


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing LIMITED "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Browser
itsxgrace
Posts: 5
Registered: ‎07-23-2010

Re: MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

I put the CD in  my computer that came with the cam, and it tells me to plug in my cam. Because my cam isnt recognzied, I skip that step and install it anyway, but my cam still doesnt work.

 

KachiWachi
Posts: 48,089
Topics: 251
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Registered: ‎05-22-2006
Country: null

Re: MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

As a troubleshooting step, please try installing the camera on another PC.



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing LIMITED "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Browser
itsxgrace
Posts: 5
Registered: ‎07-23-2010

Re: MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

It's not recognized on a different computer.

KachiWachi
Posts: 48,089
Topics: 251
Kudos: 1,293
Solutions: 505
Registered: ‎05-22-2006
Country: null

Re: MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

Please exchange the camera for a new one at the original point of purchase.



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing LIMITED "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Browser
itsxgrace
Posts: 5
Registered: ‎07-23-2010

Re: MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

I just ended up buy a new one from a different brand.

But thank you for your help

KachiWachi
Posts: 48,089
Topics: 251
Kudos: 1,293
Solutions: 505
Registered: ‎05-22-2006
Country: null

Re: MY COMPUTER DOESNT RECOGNIZE MY CAM (Windows 7)

NP.



Thank you for reporting back in with your progress and updated status.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing LIMITED "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS