Webcams

[cpizzull]

I just purchased 2 of the same webcams, 1 for desktop, 1 for laptop.  Both run XP.  One works and the other doesn't. I also switched cams to make sure it wasn't software related.  I then uninstalled and reinstalled.  Anyway, what makes me think this is just a bad webcam is when I went to look at the Device info, the bad cam shows no firmware version, sensor type, etc (see below).  Also, whenever a menu command needs to communicate with the camera, like for quick capture, it takes forever.  In Device Mgr, it actually shows as Logitech Quickcam.  Other symptoms are when I went to take photo for Logitech Vid, it was black, and when I went to quick capture, I got the 'in use with another application message'.  Bad cam or what?  Thx!

Collect Device Info

Gathers device information.

Device Information

Descr: Logitech QuickCam S5500

PID: 0x9a1

BCD: 0008

ID: usb\vid_046d&pid_09a1&mi_00\6&21a36ac&1&0000

VID: 0x46d

ASIC Revision:

Firmware Ver:

Driver Ver: 12.0.1278

Device Rev:

Serial Number:

Sensor Type:

Firmware CRC:

[KachiWachi Distinguished Logi Legend · Accepted solution]

Welcome to the Logitech Community Webcam Forum cpizzull!


Please exchange the camera for a new one at the original point of purchase.



Thanks.