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Logi Nu
farzadb
Posts: 3
Registered: ‎08-13-2013

No picture with C910 and Windows 8 64bit

Hi there. I've tried several clean installs of lws280 with my C910 on a new PC running 64bit Win8 and each time I have the same problem. At the end of the software install the webcam doesn't show an image but the mic works. I finish the install and try Quick Capture and same problem: black screen but mic seems to work. If I try to capture an image it says captures failed. Webcam also doesn't work with Skype (back screen but mic seems to work).

 

I think it might be the same problem and solution as this seen in this thread. But that thread references Win7 and I don't want to mess with my registry if those keys are referncing Win7 and not Win8/.

 

I've included the debug output below. Any ideas?

 

 

log.png

 

Camera Marketing Name = Logitech HD Pro Webcam C910
USB PID BCD = 08210010
------------------------------------------------------------------------
Main application:
C:\Program Files (x86)\Logitech\LWS\Webcam Software\Launcher_Main.exe
Version: 13.51.815.0
------------------------------------------------------------------------
Main_help:
C:\Program Files (x86)\Common Files\logishrd\LWSPlugins\LWS\Applets\HelpMain\Main_Help.dll
Version: 13.51.828.0
Software Version = 13.51.828.0
CPU  = Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
RAM = 8.00 GB
O.S. =  : 6.2.9200
------------------------------------------------------------------------


- PROCESSOR_ARCHITECTURE_AMD64
Win32_OperatingSystem
{
BuildNumber:9200
Locale:0409
Manufacturer:Microsoft Corporation
Name:Microsoft Windows 8 Pro|C:\Windows|\Device\Harddisk0\Partition2
ServicePackMajorVersion:0
ServicePackMinorVersion:0
SystemDirectory:C:\Windows\system32
Version:6.2.9200
WindowsDirectory:C:\Windows
}
Win32_ComputerSystem
{
Manufacturer:ASUS
Model:All Series
SystemType:x64-based PC
}
Win32_Processor
{
Description:Intel64 Family 6 Model 60 Stepping 3
Manufacturer:GenuineIntel
MaxClockSpeed:3501
Name:Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
}
Win32_BIOS
{
Description:BIOS Date: 06/26/13 20:37:46 Ver: 12.05
Manufacturer:American Megatrends Inc.
SMBIOSBIOSVersion:1205
SMBIOSMajorVersion:2
SMBIOSMinorVersion:7
Version:ALASKA - 1072009
}
Win32_TimeZone
{
Caption:(UTC-07:00) Mountain Time (US & Canada)
DaylightName:Mountain Daylight Time
Description:(UTC-07:00) Mountain Time (US & Canada)
StandardName:Mountain Standard Time
}
Win32_PhysicalMemory (x2)
{
Capacity:8589934592
Caption:Physical Memory
Capacity2:8589934592
Caption2:Physical Memory
}
Win32_USBController (x3)
{
Caption:Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Caption2:Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Caption3:Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
}
Misc
{
Language: English (United States)
Time Zone: Mountain Daylight Time
Total Physical Memory: 4095 MB
Available Physical Memory: 4095 MB
Total Virtual Memory: 2047 MB
Available Virtual Memory: 1934 MB
Total Page File Space: 4095 MB
Available Page File Space: 4095 MB
}


 

 

Collect Device Info
Gathers device information.
Device Information
Descr: Logitech HD Pro Webcam C910
PID: 0x821
BCD: 0010
ID: usb\vid_046d&pid_0821&mi_02\6&2580befb&0&0002
VID: 0x46d
ASIC Revision: 162
Firmware Ver: 6.0.1136
Driver Ver: 13.80.853
Device Rev:
Serial Number:
Sensor Type: 2.255
Firmware CRC: 45668

 

 

 

Collect Logitech Software Info
Logitech Software installation information.
------------------------------------------------------------------------
Main application:
C:\Program Files (x86)\Logitech\LWS\Webcam Software\Launcher_Main.exe
Version: 13.51.815.0
------------------------------------------------------------------------
Main_help:
C:\Program Files (x86)\Common Files\logishrd\LWSPlugins\LWS\Applets\HelpMain\Main_Help.dll
Version: 13.51.828.0
------------------------------------------------------------------------
------------------------------------------------------------------------
------------------------------------------------------------------------
LWS system information:
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\CameraHelper
File: CameraControlsUI.dll (13.51.815.0)
File: CameraControls_Core.dll (13.51.815.0)
File: CameraHelperShortcut.exe (13.51.815.0)
File: CameraHelperUI.dll (13.51.815.0)
File: CameraHelper_Core.dll (13.51.815.0)
File: DevManagerCore.dll (13.51.815.0)
File: VFXCore.dll (13.51.815.0)
File: VideoEffects.dll (13.51.815.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery
File: EmailWrapper.dll (13.51.827.0)
File: Gallery_core.dll (13.51.827.0)
File: LogiMail.dll (13.51.827.0)
File: LogiMailApp.exe (11.90.0.1000)
File: MovieStill.dll (13.51.827.0)
File: PicPad.dll (13.51.827.0)
File: picpadcore.dll (13.51.827.0)
File: Settings.dll (13.51.827.0)
File: Settings_core.dll (13.51.827.0)
File: SocNet.dll (13.51.827.0)
File: SocNet_core.dll (13.51.827.0)
File: VidPlayer.dll (13.51.827.0)
File: _Gallery.dll (13.51.827.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\Facebook
File: Facebook.dll (13.50.854.0)
File: Facebook_core.dll (13.50.854.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\Twitter
File: twitter.dll (13.30.1346.0)
File: twitter_core.dll (13.30.1346.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Gallery\SocialNetworking\Applets\YouTube
File: YouTube.dll (13.31.1038.0)
File: YouTube_core.dll (13.31.1038.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\HelpMain
File: Acme.exe (13.51.828.0)
File: launchershortcut.exe (13.51.828.0)
LWS2.css - 2012/9/26
File: Main_help.dll (13.51.828.0)
Resolution_13_0_0.xml - 2012/9/26
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\Launcher
File: DevManagerCore.dll (13.51.828.0)
File: EmailWrapper.dll (13.51.828.0)
File: Launcher.dll (13.51.828.0)
File: LauncherShortcut.exe (13.51.828.0)
File: Launcher_Core.dll (13.51.828.0)
File: Launchpad.dll (13.51.828.0)
File: Launchpad_core.dll (13.51.828.0)
File: LogiMail.dll (11.90.0.1000)
File: _ThirdPartyApps.dll (13.51.828.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\MotionDetection
File: AVCapture.dll (13.51.815.0)
File: AVSrc.dll (13.51.815.0)
File: CameraControlsUI.dll (13.51.815.0)
File: CameraControls_Core.dll (13.51.815.0)
File: CaptureManager.dll (13.51.815.0)
File: DevManagerCore.dll (13.51.815.0)
File: logiperformanceroutines.dll (No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\MotionDetection\logiperformanceroutines.dll/No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\MotionDetection\logiperformanceroutines.dll)
File: MotDet_core.dll (13.51.815.0)
File: MotionOptions.dll (13.51.815.0)
File: MotionOptions_core.dll (13.51.815.0)
File: MovieStill.dll (13.51.815.0)
File: PicPad.dll (13.51.815.0)
File: PicPadcore.dll (13.51.815.0)
File: VFXCore.dll (13.51.815.0)
File: VideoC.dll (13.51.815.0)
File: VideoControlWrapper.dll (13.51.815.0)
File: _MotDet.dll (13.51.815.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\PicturesAndVideos
File: AVCapture.dll (13.51.815.0)
File: AVSrc.dll (13.51.815.0)
File: CameraControlsUI.dll (13.51.815.0)
File: CameraControls_Core.dll (13.51.815.0)
File: CaptureManager.dll (13.51.815.0)
File: DevManagerCore.dll (13.51.815.0)
File: logiperformanceroutines.dll (No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\PicturesAndVideos\logiperformanceroutines.dll/No resource info available: C:\Program Files (x86)\Common Files\logishrd\\LWSPlugins\LWS\Applets\PicturesAndVideos\logiperformanceroutines.dll)
File: MovieStill.dll (13.51.815.0)
File: PicPad.dll (13.51.815.0)
File: picpadcore.dll (13.51.815.0)
UvcH264XuPlugin.ax - 2012/9/13
File: VFXCore.dll (13.51.815.0)
File: VideoC.dll (13.51.815.0)
File: VideoControlWrapper.dll (13.51.815.0)
File: VideoEffects.dll (13.51.815.0)
File: WMFAACEncoder.dll (13.51.815.0)
File: _PicVid.dll (13.51.815.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software
File: avcodec-52.dll (No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avcodec-52.dll/No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avcodec-52.dll)
File: avformat-52.dll (No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avformat-52.dll/No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avformat-52.dll)
File: avutil-50.dll (No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avutil-50.dll/No resource info available: C:\Program Files (x86)\Logitech\LWS\Webcam Software\avutil-50.dll)
File: CameraHelperShell.exe (13.51.815.0)
File: Launcher_Main.exe (13.51.815.0)
File: Libeay32.dll (The OpenSSL Toolkit/0.9.8e)
File: libmp4v2.dll (MP4v2/2.0-r335)
LWS.css - 2012/9/13
File: LWS.exe (13.51.815.0)
File: MotionDetection.exe (13.51.815.0)
File: Phonon4.dll (Qt4/4.3.1.0)
File: QTCore4.dll (Qt4/4.6.0.0)
File: QTGui4.dll (Qt4/4.6.0.0)
File: QtNetwork4.dll (Qt4/4.6.0.0)
File: QTWebkit4.dll (Qt4/4.6.0.0)
File: QTXml4.dll (Qt4/4.6.0.0)
File: QtXmlPatterns4.dll (Qt4/4.6.0.0)
Resolution.xml - 2012/9/13
File: Ssleay32.dll (The OpenSSL Toolkit/0.9.8e)
------------------------------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software\ImageFormats
File: QGif4.dll (Qt4/4.6.0.0)
File: QJpeg4.dll (Qt4/4.6.0.0)
------------------------------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software\ImageFormats\Microsoft.VC90.CRT
Microsoft.VC90.CRT.manifest - 2012/9/13
File: msvcm90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcp90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcr90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
------------------------------------------------------------------------
C:\Program Files (x86)\Logitech\LWS\Webcam Software\Microsoft.VC90.CRT
Microsoft.VC90.CRT.manifest - 2012/9/13
File: msvcm90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcp90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
File: msvcr90.dll (Microsoft® Visual Studio® 2008/9.00.21022.8)
------------------------------------------------------------------------
Resolution file
C:\Program Files (x86)\Common Files\logishrd\resolution_13_0_0.xml
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_80_0.xml
Using resolution file: Resolution_13_80_0.xml
C:\Program Files (x86)\Common Files\logishrd\Resolution_13_80_0.xml
Copying resolution file to _Resolution.xml
------------------------------------------------------------------------
------------------------------------------------------------------------
------------------------------------------------------------------------
Searching folder: C:\Users\farzad\AppData\Local\Temp\
Found log file: lws_msiinstall.log
Found log file: LWSDebugOut.txt
Found log file: _Resolution.xml

 

 

 

 

Logi Nu
farzadb
Posts: 3
Registered: ‎08-13-2013

Re: No picture with C910 and Windows 8 64bit

I forgot to mention one very important point. The webcam works just fine with the built-in WIndows 8 video capabilities because I can use the webcam in PC settings to capture a picture for my account profile avatar. Works just fine there. Just doesn't work qith Logitech's own Quick Capture software and Skype.

KachiWachi
Posts: 48,046
Topics: 251
Kudos: 1,279
Solutions: 505
Registered: ‎05-22-2006
Country: null

Re: No picture with C910 and Windows 8 64bit

Welcome to the Logitech Community Webcam Forum farzadb! :smileyhappy:


Earlier in this thread, farzadb sez -

Win32_ComputerSystem
{
Manufacturer:ASUS
Model:All Series
SystemType:x64-based PC
}


Is the ASUS AI Suite or the ASUS Ai Charger(+) software installed on your PC?



Thanks.


(Ref: This thread)


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