Logi Nu
Posts: 1
Registered: ‎07-24-2009

Not connecting

My logitech E3500 says that it can't connect to my computer when I try to install it. But somehow I can still use video internet, but options such as recording videos and taking photos are enabled because it says that the webcam isn't connected propertly, even though that it is.

I tried to install it in my brother's computer and it worked perfectly.


My USB connections are fine. Diskonkeys work perfectly with them so that can't be the problem.


My brother's computer was bought a few mounths ago, while my computer is  from two years ago. Am I missing some kind of program in my computer then?

Posts: 48,521
Topics: 253
Kudos: 1,346
Solutions: 518
Registered: ‎05-22-2006
Country: United States

Re: Not connecting

Welcome to the Logitech Community Webcam Forum Biguy! :smileyhappy:

1) What is the 8xxxxx (or 860-xxxxxx) series number from the camera's identification tag (FAQ #3427), or preferably... the USB\VID ID?

2) Which version of the Logitech supplied QuickCam software application/drivers is installed (FAQ #5105)?

3) What Operating System (OS) and Service Pack (SP) version is installed?


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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