Webcams

[Angelinne]

 Hello there ,

I bought in February the new 920 Logitech webcam , everything was perferct untill now .

When i open the Logitech webcam software to take a picture  shows me "capture failed" and to video if i want to record a Full hd video appear "Launcher_Main.exe has stopped working". If i click on "View the problem Details give me this message "

Problem signature:
Problem Event Name: APPCRASH
Application Name: Launcher_Main.exe
Application Version: 13.31.1038.0
Application Timestamp: 4ebd9c47
Fault Module Name: avformat-52.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d854012
Exception Code: c0000005
Exception Offset: 00076d85
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1048
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I uninstalled the software from Control panel and reinstall again ..but the same messages i get.

I am using Windows 7 home Premium , Service pack1

System : Acer Aspire  , Intel(R) core (TM) i3 CPU    M330 @ 2.13GHz   @.13GHz  , Memory 4,00 GB, 500 GB HDD

Please can you give me some advices ?

Thank you 

Best Regards 

Esmeralda 

[Cintech]

Hello Angelinne,

Does this issue happen only when attempting to capture while HD resolution is chosen?

I suggest contacting Logitech Customer Care for your region.

Best Regards,

[DeltaAgent26]

If you are still having issues, change the program compatibility to run as admin for all users.

[jjmears]

try saving the files to a different location.

c:\users\public\videos

c:\users\public\pictures

[Pau2108]

Hi Angelinne,

To get more information on how to change the file location you can check this thread.

Hope you find this information useful.

Regards,