Webcams

[KachiWachi Distinguished Logi Legend]

Hey all!


For this release of QuickCam, I want to make this floated thread to keep track of all the issues... and solutions.

Please do not post here.

This thread should be maintained by the Forum Administrators, Community Moderator pedroc, the Support Specialists, and myself... so that there is a common place to find information for this version of QuickCam.

Discussions on each issue will have their own threads... as created by you.

I envision it to be a multi-post thread with reference links only, but we'll see how it evolves once the software is released.

Only confirmed issues (three or more instances) with the following Software packages will be posted here.

• QuickCam 11.0.0.1218
• QuickCam 11.1.0.2030
• QuickCam 11.5.0.1169
• QuickCam 11.7.0.1200
• QuickCam 11.8.0.1065
• QuickCam 11.9.0.1263

If you are new to the forum, please start your own thread for all troubleshooting related issues.


ALL INQUIRIES SHOULD INCLUDE THE FOLLOWING INFORMATION:

1) What is the 8xxxxx (or 860-xxxxxx) series number from the camera tag (FAQ #3427), or preferably... the USB\VID ID?

2) Which version of the Logitech supplied QuickCam software application/drivers is installed (FAQ #5105)?

3) What Operating System (OS) is installed?

4) Does this issue occur when you use the camera in the Logitech supplied QuickCam software application, or only in your third-party Instant Messenger program?

If your issue is Vista or MacOS related, please put (Vista) or (MacOS) at the end of your Message Subject.

Please post ALL ISSUES that occur in a third-party Instant Messenger program to the Video Chat Applications and Services forum.



Thanks.

Message Edited by KachiWachi on 02-28-2009 01:38 PM

[KachiWachi Distinguished Logi Legend]

The Release Notes can be found in FAQ #6797.

There are no Cleanup Tools available with this version of QuickCam.

For QuickCam 11.0.0.1218

Cameras supported in this release (per the INF) -

lvELCHv.inf

USB\VID_046D&PID_092D ; Elch 2, Logitech QuickCam Express
USB\VID_046D&PID_092E ; Olive, Logitech QuickCam Chat
USB\VID_046D&PID_092F ; Elch 2, Logitech QuickCam Express

lvPEPIv.inf
USB\VID_046D&PID_08A9 ; Harrison, Logitech QuickCam for Notebooks Deluxe
USB\VID_046D&PID_08AD ; Petron, Logitech QuickCam Communicate STX
USB\VID_046D&PID_08AE ; Lincoln, Logitech QuickCam for Notebooks
USB\VID_046D&PID_08AF ; Mickey Mouse/Plus, Logitech QuickCam Easy/Cool
USB\VID_046D&PID_08D7 ; Sully, Logitech QuickCam Communicate STX
USB\VID_046D&PID_08D8 ; Harrison2, Quickcam for Notebooks Deluxe
USB\VID_046D&PID_08D9 ; Popeye (backup), Logitech QuickCam IM
USB\VID_046D&PID_08DA ; Brutus (backup), Logitech QuickCam Messenger
USB\VID_046D&PID_08DD ; Washington, Logitech QuickCam for Notebooks

lvPRO3v.inf
USB\VID_046D&PID_08C1 ; Cambay, QuickCam Fusion
USB\VID_046D&PID_08C2 ; Valencia 3.0, Orbit (Original, PTZ)
USB\VID_046D&PID_08C3 ; Adams, Notebooks Pro
USB\VID_046D&PID_08C5 ; Zinc, Pro 5000
USB\VID_046D&PID_09C0 ; Scooby 2, QuickCam for Dell Notebooks
USB\VID_046D&PID_08C9 ; Wonder Woman, Logitech QuickCam Ultra Vision
USB\VID_046D&PID_08CA ; Cambay2, Logitech QuickCam Fusion
USB\VID_046D&PID_08CB ; Adams2, QuickCam for Notebooks Pro
USB\VID_046D&PID_08CC ; Valencia 3.5, QuickCam Orbit/Sphere MP
USB\VID_046D&PID_08CE ; Zinc2, Logitech QuickCam Pro 5000
USB\VID_046D&PID_0990 ; Stewie, Logitech QuickCam Pro 9000
USB\VID_046D&PID_0991 ; Franklin, QuickCam Pro for Notebooks
USB\VID_046D&PID_0992 ; Super Sulley 1.3, QuickCam Communicate Deluxe
USB\VID_046D&PID_09C1 ; Grant, QuickCam for Notebooks Deluxe

For QuickCam 11.1.0.2030

Cameras supported in this release (per the INF) -

lvPRO4v.inf

USB\VID_046D&PID_08C1 ; QuickCam Fusion                       <- Removed

USB\VID_046D&PID_0994 ; V5, QuickCam Orbit/Sphere AF  <- Added

General issues -

Many users are reporting in with issues similar to those found in QuickCam 10.5.1.2029. Those issues are not repeated here. Please see this thread for more information. (KachiWachi)

Partial Listing of Known and Repeat Issues -

Microphone does not install

PC will not boot/reboot with camera plugged in

Video Effects (and related components) do not function

Camera needs to be unplugged/re-plugged to be recognized by the PC

Solution -

If the software does not install/work for you, please return to your previous version. (KachiWachi)

First reported issue -

The Logitech Updater says that an update is available, but your camera does not work after the update is installed (Multiple OP's, QuickCam 11.0.0.1218 only)

Cause -

The program incorrectly identifies that an update is required. (KachiWachi)

Solution -

Uninstall...then re-install the correct software for your camera. (KachiWachi)

Additional Information -

Please see the QuickCam 11.x Release Notes and this post for supported cameras. (KachiWachi)

Second reported issue -

Video Effects do not function. (Multiple OP's)

Video Effects Error 0x80040606. (Multiple OP's, QuickCam 11.1.0.2030 only)

Cause -

Unknown.

Things to try first -

Though not specifically required (per Sr. Software Engineer geepers), try enabling Terminal Services (if it has been disabled).

Solution -

Unknown. Please call Logitech Support directly for assistance with this issue.

**UPDATE** -

Possible workaround/explanation. (geepers)

http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&message.id=30375#M30375

If your camera is supported, please update to QuickCam 11.5.0.1169, which includes the aforementioned "fix".

Third reported issue -

Vista asks to reinstall the camera/microphone repeatedly. (Multiple OP's)

Cause -

Unknown.

Solution -

Unknown. Please call Logitech Support directly for assistance with this issue.

**UPDATE** -

As of 10/2007, Microsoft has issued a USB Update that *may* correct this issue. Please see -

KB #933262 - Some USB audio devices and some USB audio TV tuners do not work correctly together with a Windows Vista-based computer

KB #936003 - Cumulative update rollup for Windows Vista

KB #941600 - Cumulative update rollup for USB core components in Windows Vista

Fourth reported issue -

1001/1004 MsiInstaller Application Warnings/SideBySide Event Errors. (Multiple OP's, QuickCam 11.1.0.2030 only)

Cause -

Unknown.

Solution -

Unknown. Please call Logitech Support directly for assistance with this issue.

More Information -

This issue was reportedly fixed in QuickCam 10.5.1.2029...but it *seems* to have reappeared again. Please reference this post by Sr. Software Engineer geepers for more information.

**UPDATE**

Here is an updated post by Sr. Software Engineer geepers. Please also reference FAQ #7404.

**UPDATE 2/2008**

Per Community Moderator pedroc, these are to be addressed in the upcoming version of QuickCam.

http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&message.id=38202#M38202

**UPDATE 5/2008**

Per Community Moderator pedroc, these are to be addressed in the upcoming version of QuickCam.

http://forums.logitech.com/logitech/board/message?board.id=quickcam_software&message.id=42632#M42632

**UPDATE 8/2008**

If your camera is supported, please update to QuickCam 11.8.0.1065.

Thanks.

Message Edited by KachiWachi on 08-27-2008 07:34 PM

[KachiWachi Distinguished Logi Legend]

The Release Notes can be found in FAQ #6797.

There are no Cleanup Tools available with this version of QuickCam.

This version of the software has been officially declared "Certified for Windows Vista". (geepers)

Cameras supported in this release (per the INF) -

lvELCHv.inf

USB\VID_046D&PID_092D ; Elch 2, Logitech QuickCam Express
USB\VID_046D&PID_092E ; Olive, Logitech QuickCam Chat
USB\VID_046D&PID_092F ; Elch 2, Logitech QuickCam Express

lvPEPI2v.inf

USB\VID_046D&PID_08AF ; Mickey Mouse/Plus, Logitech QuickCam Easy/Cool
USB\VID_046D&PID_08D7 ; Sully, Logitech QuickCam Communicate STX
USB\VID_046D&PID_08D8 ; Harrison2, Quickcam for Notebooks Deluxe
USB\VID_046D&PID_08D9 ; Popeye (backup), Logitech QuickCam IM
USB\VID_046D&PID_08DA ; Brutus (backup), Logitech QuickCam Messenger
USB\VID_046D&PID_08DD ; Washington, Logitech QuickCam for Notebooks

lvPRO5v.inf

USB\VID_046D&PID_08C9 ; Wonder Woman, Logitech QuickCam Ultra Vision
USB\VID_046D&PID_08CA ; Cambay2, Logitech QuickCam Fusion
USB\VID_046D&PID_08CB ; Adams2, QuickCam for Notebooks Pro
USB\VID_046D&PID_08CC ; Valencia 3.5, QuickCam Orbit/Sphere MP
USB\VID_046D&PID_08CE ; Zinc2, Logitech QuickCam Pro 5000
USB\VID_046D&PID_0990 ; Stewie, Logitech QuickCam Pro 9000
USB\VID_046D&PID_0991 ; Franklin, QuickCam Pro for Notebooks
USB\VID_046D&PID_0992 ; Super Sulley 1.3, QuickCam Communicate Deluxe
USB\VID_046D&PID_0994 ; V5, QuickCam Orbit/Sphere AF
USB\VID_046D&PID_09C1 ; Grant, QuickCam for Notebooks Deluxe

General issues -

Users are reporting in with issues similar to those found in earlier versions of QuickCam. Those issues are not repeated here. (KachiWachi)

Partial Listing of Known and Repeat Issues -

MSI Installer Warnings

Video Effects (and related components) do not function, Error 0x80040606

Vista repeatedly wants to install drivers

Microphone does not install

PC will not boot/reboot with camera plugged in

Camera needs to be unplugged/re-plugged to be recognized by the PC

Solution -

If the software does not install/work for you, please return to your previous version. (KachiWachi)

First reported issue -

Camera not detected. (Multiple OP's)

Cause -

The Downloads page lists the wrong software for your camera. (KachiWachi)

Solution -

Download the correct software for your camera. (KachiWachi)

More information -

Logitech has been notified. Please see this thread for more information. (KachiWachi)

Second reported issue -

InstallShield Error 1720. (Multiple OP's)

InstallShield Error 1722. (Multiple OP's)

InstallShield Error 2738. (Multiple OP's)

Cause -

Unknown. (KachiWachi)

Solution -

InstallShield Error 1720 and 1722 -

Unknown. (KachiWachi)

InstallShield Error 2738 -

Please see this thread for more information (VBScript.dll). (geepers, JiriB)

More information -

http://support.installshield.com/kb/view.asp?articleid=Q107293 (KachiWachi)

http://support.installshield.com/kb/view.asp?articleid=Q107963 (KachiWachi)

http://support.installshield.com/kb/view.asp?articleid=Q110494 (KachiWachi)

**UPDATE**

Please see FAQ #7729 and/or FAQ #7825 for more information on InstallShield Error 1720, 1722, and 2738.

**UPDATE 8/2008**

If your camera is supported, please update to QuickCam 11.8.0.1065.

Third reported issue -

QuickCam continuously installs on Vista (Multiple OP's)

Cause -

Unknown. (KachiWachi)

Solution -

Unknown. (KachiWachi)

Please contact Logitech Support directly for assistance with this issue. (KachiWachi)

Thanks.

Message Edited by KachiWachi on 08-27-2008 07:33 PM

[KachiWachi Distinguished Logi Legend]

The Release Notes can be found in FAQ #6797.

There are no Cleanup Tools available with this version of QuickCam.

Cameras supported in this release -

USB\VID_046D&PID_089D ; Olive Oly 3.0, Logitech QuickCam E2500      (QuickCam® Connect)

USB\VID_046D&PID_09A1 ; Celia, Logitech QuickCam S5500                  (Communicate MP)
USB\VID_046D&PID_09A2 ; SuperSullyHQV, Logitech QuickCam S7500   (Communicate Deluxe)
USB\VID_046D&PID_09A4 ; Brutus 3.0, Logitech QuickCam E3500          (QuickCam® IM)

USB\VID_046D&PID_09C2 ; Sully 1.3, ROZ, QuickCam Communicate Deluxe

Note:

Per FAQ #8499, this version of QuickCam *may* also be supplied with the following cameras:

• QuickCam Orbit AF
• QuickCam Pro 9000
• QuickCam for Notebooks Pro

Thanks.

Message Edited by KachiWachi on 08-13-2008 06:24 PM

[KachiWachi Distinguished Logi Legend]

The Release Notes can be found in FAQ #6797.

There are no Cleanup Tools available with this version of QuickCam.

Cameras supported in this release (per the INF) -

lvELCHv.inf

USB\VID_046D&PID_092D ; Elch 2, Logitech QuickCam Express
USB\VID_046D&PID_092E ; Olive, Logitech QuickCam Chat
USB\VID_046D&PID_092F ; Elch 2, Logitech QuickCam Express

lvPEPI2v.inf

USB\VID_046D&PID_089D ; Olive Oly 3.0, Logitech QuickCam E2500
USB\VID_046D&PID_08AF ; Mickey Mouse/Plus, Logitech QuickCam Easy/Cool
USB\VID_046D&PID_08D7 ; Sully, Logitech QuickCam Communicate STX
USB\VID_046D&PID_08D8 ; Harrison2, Quickcam for Notebooks Deluxe
USB\VID_046D&PID_08D9 ; Popeye (backup), Logitech QuickCam IM/Connect
USB\VID_046D&PID_08DA ; Brutus (backup), Logitech QuickCam Messenger
USB\VID_046D&PID_08DD ; Washington, Logitech QuickCam for Notebooks

lvPRO5v.inf

USB\VID_046D&PID_08C9 ; Wonder Woman, Logitech QuickCam Ultra Vision
USB\VID_046D&PID_08CA ; Cambay2, Logitech QuickCam Fusion
USB\VID_046D&PID_08CB ; Adams2, QuickCam for Notebooks Pro
USB\VID_046D&PID_08CC ; Valencia 3.5, QuickCam Orbit/Sphere MP
USB\VID_046D&PID_08CE ; Zinc2 - Logitech QuickCam Pro 5000
USB\VID_046D&PID_0990 ; Stewie, Logitech QuickCam Pro 9000
USB\VID_046D&PID_0991 ; Franklin, QuickCam Pro for Notebooks
USB\VID_046D&PID_0992 ; Super Sulley 1.3, QuickCam Communicate Deluxe
USB\VID_046D&PID_0994 ; V5, QuickCam Orbit/Sphere AF
USB\VID_046D&PID_09A1 ; Celia, Logitech QuickCam S5500
USB\VID_046D&PID_09A2 ; SuperSullyHQV, Logitech QuickCam S7500
USB\VID_046D&PID_09A4 ; Brutus 3.0, Logitech QuickCam E3500
USB\VID_046D&PID_09C1 ; Grant, QuickCam for Notebooks Deluxe
USB\VID_046D&PID_09C2 ; Sully 1.3, ROZ, QuickCam Communicate Deluxe

SPECIAL NOTE

For Logitech customer that own that one the following devices, it is recommended not to upgrade to QC11.8 as you will lose the basic functionality of Face Tracking, Video Effects and Privacy Shade.

P/N: 861200 - USB\VID_046D&PID_08A9 ; Harrison, Logitech QuickCam for Notebooks Deluxe
P/N: 861194 - USB\VID_046D&PID_08AD ; Petron, Logitech QuickCam Communicate STX
P/N: 861202 - USB\VID_046D&PID_08AE ; Lincoln, Logitech QuickCam for Notebooks (Silver)

P/N: 861196 - USB\VID_046D&PID_08C1 ; QuickCam Fusion (Cambay)
P/N: 861207 - USB\VID_046D&PID_08C2 ; V3 - Orbit (PTZ, Valencia)
P/N: 861209 - USB\VID_046D&PID_08C3 ; Adams - Notebooks Pro (Silver)
P/N: 861205 - USB\VID_046D&PID_08C5 ; Zinc - Pro 5000

Note: The above mentioned cameras are fully supported with all the advanced features under QuickCam 11.1

(Add'l Ref: FAQ #8927)

Released August 21, 2008.

*NOTE*

Not all of the Download pages have been updated (e.g.: Orbit AF, Messenger). If yours hasn't been, just get the software from another location.

Thanks.

Message Edited by KachiWachi on 09-30-2008 11:29 AM

[KachiWachi Distinguished Logi Legend]

QuickCam 11.8.0.1065 - Known Issues



First reported issue
BSOD with Windows NetMeeting (Multiple OP's)

http://forums.logitech.com/logitech/board/message?board.id=video_clients&thread.id=9219

Cause -
No further information is available at this time. Logitech is aware of this issue. (Community Moderator pedroc)

Workaround -
If your camera is supported, please install QuickCam 11.5.0.1169. (Community Moderator pedroc)

Update -
Troubleshooting: QuickCam 11.8 and Microsoft NetMeeing crashes Windows (FAQ #9056)

Solution -
If your camera is supported, please upgrade the camera software/drivers to QuickCam 11.9.0.1263.

---

Second reported issue -
"Capture failed with error number -2147467259" message appears. (Multiple OP's)

Cause -
Unknown.

Solution -
Please contact Logitech Support directly for further assistance with this issue.

---

Third reported issue -
Image flips vertically in your Instant Messenger program. (Multiple OP's)

Cause -
Unknown.

Solution -
Please return to the previously installed version of QuickCam.

---

Fourth reported issue -
"Capture failed with error number % d" (Multiple OP's)
"Error code = 0x80040606"

Cause -
Unknown.

Solution -
Please contact Logitech Support directly for further assistance with this issue.

---

Fifth reported issue -
Can't upgrade to QuickCam 11.9 and multiple processes in the event log referring to lulnchr (Multiple OP's)

Solution -
Please see FAQ #10057.

---

Thanks.

Message Edited by KachiWachi on 04-19-2009 12:10 PM

[KachiWachi Distinguished Logi Legend]

The Release Notes can be found in FAQ #6797.

• QuickCam 11.9 will only be available through the Logitech Updater (LU) for users with a previous QuickCam release installed.

Comment by Sr. Software Engineer geepers -

"The driver install is designed to add new versions on top of older versions, and remove all of them at once when the drivers are uninstalled. This behavior is to allow software upgrades even if camera support is removed in newer versions. However, this was not realized in QuickCam 11.8 and earlier as some driver features (like Face Tracking) where not installed through driver INFs. As the newer versions required these non-driver INF packages to be removed, this prevents those features from working when using older driver versions. (On a side note, this is one big reason Logitech Update is used to distribute upgrades today, as LU can intelligently decide what appropriate version you should get with your specific connected camera.) Starting in QuickCam 11.9, Face Tracking and Noise Suppression features are fully integrated into driver packages (installed via the driver INF) so that now if cameras supported in 11.9 are no longer supported in a newer versions, users might still be able to use the newer software to get bug fixes."

---

Cameras supported in this release (per the INF) -

No changes.

---

First reported issue -
My camera requires QuickCam 11.7 and above, but it won't install for me. Because of this, I am unable to download QuickCam 11.9.0.1263.

Solution -
Please contact Logitech Support directly for assistance with this issue.

---

Second reported issue -
The Logitech Updater does not report that QuickCam 11.9.0.1263 is available for downloading.

Solution -
Please contact Logitech Support directly for assistance with this issue.

Please also reference FAQ #10057.

---

Third reported issue -
Multiple processes in the event log referring to lulnchr (Multiple OP's)

Solution -
Please see FAQ #10057.

---

Released January 9, 2009.




Thanks.

Message Edited by KachiWachi on 05-17-2009 06:45 AM