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Logi Nu
muhctek
Posts: 3
Registered: ‎01-05-2009
Accepted Solution

QuickCam Application Will Not Lauch

I have just installed my Deluxe notebook webcam, and the QuickCam application will not launch. The installer indicated it would automatically launch the app, but that never happened...so, I tried to launch it manually, and it looked like it was thinking, then nothing. Any help would be appreciated.
KachiWachi
Posts: 47,790
Topics: 251
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Registered: ‎05-22-2006

Re: QuickCam Application Will Not Lauch

Welcome to the Logitech Community Webcam Forum muhctek! :smileyhappy:


1) What is the 8xxxxx (or 860-xxxxxx) series number from the camera tag (FAQ #3427), or preferably...the USB\VID ID?

2) Which version of the Logitech supplied QuickCam software application/drivers is installed (FAQ #5105)?

3) What Operating System (OS) is installed?



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
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* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
muhctek
Posts: 3
Registered: ‎01-05-2009

Re: QuickCam Application Will Not Lauch


KachiWachi wrote:
Welcome to the Logitech Community Webcam Forum muhctek! :smileyhappy:


1) What is the 8xxxxx (or 860-xxxxxx) series number from the camera tag (FAQ #3427), or preferably...the USB\VID ID?

      USB\VID_046D&PID_09C1&MI_00\6&113D0563&1&0000

2) Which version of the Logitech supplied QuickCam software application/drivers is installed (FAQ #5105)?

      10.51.2029

3) What Operating System (OS) is installed?
      Windows XP Professional


Thanks.


 

KachiWachi
Posts: 47,790
Topics: 251
Kudos: 1,253
Solutions: 498
Registered: ‎05-22-2006

Re: QuickCam Application Will Not Lauch

Please try upgrading the camera software/drivers to QuickCam 11.8.0.1065.


Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
muhctek
Posts: 3
Registered: ‎01-05-2009

Re: QuickCam Application Will Not Lauch

The download is not available on the Logitech website, and my google searches had several hits in all languages except English. Where can I get this application version?

KachiWachi
Posts: 47,790
Topics: 251
Kudos: 1,253
Solutions: 498
Registered: ‎05-22-2006

Re: QuickCam Application Will Not Lauch



muhctek asks -

Where can I get this application version?

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=3428



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS