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DanielPereira
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DanielPereira
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Registered: ‎01-12-2011
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QuickCam Fusion (Windows 7 64-bit) - Unable to install software

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‎01-12-2011 08:02 PM

Hi I have just purchased a new HP Pavilion dv7 laptop with an in-built webcam and have thus far been unable to install any compatible software for my QuickCam Fusion.

 

I have tried to install using Logitech Webcam Software 1.1 (and 2.1) as suggested on the product page but I received the "incompatible webcam" message. I have also tried QuickCam 11 (64-bit) and QuickCam 10.5 (64-bit) as suggested in the ALL POSTERS - REQUESTS FOR SOFTWARE/DRIVERS thread but these installations are not surprisingly both blocked by Windows due to compatibility issues (they are apparently meant for XP). LWS suggests to unplug any other webcams so i disabled the in-built HP MediaSmart webcam but this did not help with installing my QuickCam webcam.

 

This webcam was working perfectly on my previous laptop, on a Windows 7 32-bit operating system.

 

P/N: 861196

OS: Windows 7 Premium 64-bit

PC: HP dv7 Pavilion - AMD Phenom 2.8Ghz Processor, 500GB Hard Drive, 4GB Ram, ATI Mobility Radeon HD 4250 Graphics

 

Thanks,

Daniel

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KachiWachi
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Re: QuickCam Fusion (Windows 7 64-bit) - Unable to install software

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‎01-13-2011 05:00 AM

Welcome to the Logitech Community Webcam Forum DanielPereira! :smileyhappy:


Unfortunately, this camera is not supported on Windows 7 64-bit. :smileysad:



Thanks.


(Ref: FAQ #13985, FAQ #12712, and FAQ #3428)
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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Harabed
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Harabed
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Registered: ‎09-24-2012
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Re: QuickCam Fusion (Windows 7 64-bit) - Unable to install software

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‎09-24-2012 10:28 AM

So you are saying that there is no way to get the Fusion to work under Win 7 64 bit?  I need to just throw away the cam and buy a new one?  You can be sure I won't be buying a logitech camera.

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KachiWachi
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Re: QuickCam Fusion (Windows 7 64-bit) - Unable to install software

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‎09-25-2012 05:00 AM

Welcome to the Logitech Community Webcam Forum Harabed! :smileyhappy:

Harabed asks -

So you are saying that there is no way to get the Fusion to work under Win 7 64 bit?


What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably, its USB\VID ID?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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