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Kena47
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QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 01:42 AM

USB\VID_046D&PID_0990  / 860-000109    OS: XP (Have service pack 2 installed)  AMD 64 Processor, 2.21 GHz, 3.0 GB RAM -

 

I go through all 4 steps of intalling the software on my PC and when it says it's finished, I click "Finish" and...nothing.  There is not software showing in my remove software program and when I plug in my webcam, it just registers as a USB Video Device.  I installed the software on a different computer that runs on XP with no issues and the camera worked fine.

 

Help please!

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KachiWachi
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Re: QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 03:26 AM

Welcome to the Logitech Community Webcam Forum Kena47! :smileyhappy:


Does this issue occur when the camera is installed in UVC Mode?



Thanks.
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QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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Kena47
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Re: QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 04:01 AM

Thank you for the welcome! Well, I just tried UVC Mode, but my pc isn't even recognizing the camera at all.  No "USB Video Device" even. 
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Re: QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 04:04 AM

Are the following INF installed in %windir%\inf?

  • usb.inf
  • usbvideo.inf
  • wdmaudio.inf
  • wdma_usb.inf


Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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Kena47
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Re: QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 04:13 AM

Sorry, Cancel my last post; plugged in my Logitech Headset, not my Webcam.  Webcam is still showing as "USB Video Device." 

 

I found those files without .inf and also in .pnf form.

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Kena47
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Re: QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 04:15 AM

To clarify, I tried installing in UVC Mode, but still no luck.
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KachiWachi
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Re: QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 04:16 AM

Please try reinstalling QuickCam "clean".



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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Kena47
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Re: QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 04:50 AM

Thanks for the suggestion, but still no luck. 
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KachiWachi
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Re: QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 04:57 AM

Does this issue occur when QuickCam 11.8.0.1065 is installed?



Thanks.


(Ref: FAQ #3428)
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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Kena47
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Re: QuickCam Pro 9000 (Disc SW v.11.9) "Intalled" but not?

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‎04-25-2009 06:13 PM

I tried that as well, but when I begin installing the 11.8 software, I keep seeing the "connecting to camera" message and it just goes on and on.  If I skip this step, it says software installed, but again, it isn't.
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