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Logi Nu
cam-issue
Posts: 2
Registered: ‎05-08-2012
0

QuickCam Pro 9000 on Win7 x64 device in use?

[ Edited ]

Hi to all,

A few days ago I found my old Quickcam Pro 9000 and thought of using it with my workstation. I connected it and tried a lot to get it work but sadly nothing did. Cam is always in use by another application.

My model is:
M/n: V-UBM46
P/N: 861464-0000
P/D: LZ742BR

My OS is win7 x64

What did I try so far?
Cam is connected at a usb port ("Usb Enhanced") of the motherboard. Tried also USB hub and other usb slots but it doesn't make a difference.
I tried the "clean" uninstall then install + clean boot and even tried the UVC. The problem that appears is  "cam is in use by another application" always. I tried many driver versions including the LWS 1.10.


In another post it was indicated that adding UpperFilters with ksthunk to:
{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
in registry would resolve that but I checked the registry and there're present already so in my case it didn't resolve the issue.

So I though that it might be an hardware issue with the cam. For verifying that I connected the cam to my Windows XP notebook and tried it. The UVC driver worked directly so it can't be an hardware issue.

I'm already out of ideas what else could I do to get it working?


Additional files:
http://176.56.229.21/cam_details.txt
http://176.56.229.21/camdiag.txt

http://176.56.229.21/camdiag_new.txt

 

 

 

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: QuickCam Pro 9000 on Win7 x64 device in use?

Hello cam-issue,

 

This issue is normally caused by another device, software or service using the imaging drivers.  An imagining back up software can be the cause as well as printer/scanners software. There have been reports of remote access software also causing the in use by another application error. Click Start >> type in sysdm.cpl in start search >> In the System Properties, go to Remote Settings >> Disable Remote Assistance. Did you try the camera while in clean boot?

 

Best Regards,

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Logi Nu
cam-issue
Posts: 2
Registered: ‎05-08-2012
0

Re: QuickCam Pro 9000 on Win7 x64 device in use?

[ Edited ]

Hi Cintech,

 

I tried tried clean boot and disable remote service but cam still brings the same error.

I checked the error file to get a more detailed error message. What I could find is:

 

No such interface supported. (0x80004002)

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: QuickCam Pro 9000 on Win7 x64 device in use?

Hello cam-issue,

 

The No such interface supported. (0x80004002) message is a generic error basically telling us what we already know. The image drivers are in use. I do not see any thing definitive in the diagnostic files. Do you see any errors in device manager?

 

Best Regards,

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.