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Logi Nu
shnew
Posts: 4
Registered: ‎08-30-2010

QuickCam communicate STX V-UBK45 --install software not properly detecting device (Vista)

[ Edited ]

A friend asked me to install the software for this webcam; he no longer has the install cd. His system is Vista home premium SP2, 32-bit.

 

I have downloaded

# Title: Logitech Webcam Software with Vid

# Software Version: 1.1

# Post Date: 10-27-2009

# Platform: Windows Vista

from http://www.logitech.com/en-us/435/352?section=downloads&bit=&osid=13

 

When I try to install the software, it prompts me to connect the cam; when I do so, it says that it is not the correct software for the device. I did note that the program referred to itself as 'Update' -- does this mean that I need to install the original software first and, if so, does anyone know where I can find it? All suggestions appreciated. thanks in advance, shnew

KachiWachi
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Re: QuickCam communicate STX V-UBK45 --install software not properly detecting device (Vista)

Welcome to the Logitech Community Webcam Forum shnew! :smileyhappy:


What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably... the USB\VID ID?



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
shnew
Posts: 4
Registered: ‎08-30-2010

Re: QuickCam communicate STX V-UBK45 --install software not properly detecting device (Vista)

Thanks for the welcome and quick reply; my apologies for not including all necessary information.  Tag has the following information:

 

M/N V-UBK45

 

P/N 861223-0000

 

PID LZ716B8

 

shnew

KachiWachi
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Re: QuickCam communicate STX V-UBK45 --install software not properly detecting device (Vista)

Please try reinstalling the Logitech Webcam Software "clean".



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently NOT providing "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
shnew
Posts: 4
Registered: ‎08-30-2010

Re: QuickCam communicate STX V-UBK45 --install software not properly detecting device (Vista)

As suggested, I used msconfig to disable all but MS services & all startup items. Started install, was prompted to plug in the webcam. then received the following (same) error message: Incompatible wsebcam detected; the webcam you are attempting to install is not supported by this version of software. Any further suggestions? many thanks, shnew
KachiWachi
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Re: QuickCam communicate STX V-UBK45 --install software not properly detecting device (Vista)

Please provide a copy of the setupapi.dev.log for evaluation... per the specific instructions mentioned.



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
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If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently NOT providing "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
shnew
Posts: 4
Registered: ‎08-30-2010

Re: QuickCam communicate STX V-UBK45 --install software not properly detecting device (Vista)

[ Edited ]

dear KW,

 

here, as requested, the link to my setupapi.dev.log:

 

http://rapidshare.com/files/416527763/setupapi.dev.log.html

 

HTH,

shnew

KachiWachi
Posts: 48,038
Topics: 251
Kudos: 1,263
Solutions: 505
Registered: ‎05-22-2006
Country: null

Re: QuickCam communicate STX V-UBK45 --install software not properly detecting device (Vista)

Please contact Logitech Support directly for further assistance with this issue.



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently NOT providing "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS