Webcams

[TedETGbiz]

After 7 hours of pain, it's installed and mostly working.  That's the good news; the other news is what it took!  Here's what I've got

1. IBM Thinkpad z61 with Windows XP sp3 & a built in webcam
2. Quickcam 9000 Pro with the latest software (LWS100.exe)
3. Previous successful install of a Logitech Communicator webcam (uninstalled) and a failed install of a Phillips webcam (uninstalled)
4. Security on the laptop and the docking station using a TPM chip on the motherboard and Thinkvantage software

I spent 3-4 hours trying to get the driver for the Pro to load.  Every time something would install called Logitech USB 9000 Pro, but it would fuss about not having the right .inf file, and say that it was a driver from Win95.  I tried doing Windows Update; it downloaded a new driver (June 2008) but would fail to install.  Then I tried the "clean" reboot and driver install-- BIG MISTAKE!  I forgot that when I stopped other drivers from loading (per instructions) I also stopped the TPM loader when would not allow a reboot to finish because it couldn't check the chip integrity.  After over a worthless hour+ with Lenovo support, I finally got the laptop into safe mode and reversed the msconfig settings back to normal.  By this time I was 6+ hours into this and about to give up.  Then I decided to start the lws100.exe install again, and when it wouldn't find the Quickcam, I would point it at the correct driver (which the software installs before the end of the first step under the "Local Settings" hidden directory in your user subdirectory).  In the case of the Quickcam, that .inf file is called "lvPRO5v.inf".  I did the "Have disk" choice in the driver install dialog, and it came up with "Logitech USB 9000 Pro" again.  Augh!!!  I had seen that 50 times before.  Then I noticed the "Compatable Drivers" checkbox.  I unchecked it.  Voila!  "Logitech Quickcam 9000 Pro" showed up as a choice.  Even then, Windows XP complained about how it didn't have a driver signature, and I was crazy to choose it.  Of course, it was the right one.  It installed, and after almost 7 hours, the cam was working...

Please-- how do you get rid of the stupid generic WinXP drivers??!!  Knowing that could have saved me 6+ hours of headache.  Hopefully, this won't happen to you.

KachiWachi- I'm sure you completely understand what I did- please correct or clarify this for the benefit of others.

Thanks,

Ted T.

Message Edited by TedETGbiz on 06-22-2009 05:52 PM

[KachiWachi Distinguished Logi Legend]

Welcome to the Logitech Community Webcam Forum TedETGbiz!


Please provide a copy of the setupapi.log for evaluation... per the specific instructions mentioned.



Thanks.