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Logi Nu
ZannaB
Posts: 4
Registered: ‎02-07-2011

Quickcam Ultra Vision not recognized (Windows 7)

[ Edited ]

OS:  Win 7, 32 bit

Camera Model #: V-UBH44

P/N: 861238-0000

PID: LM63985

 

I have misplaced the original software that came with the camera.  I have downloaded the updated software from Logitech's website.  When I install the software and follow the prompt to connect the camera, I'm told there is an incompatible webcam detected. 

 

I have tried installing the software anyway and the camera lights up but the picture does not come up (just black screen).  I have uninstalled all Logitech software and unplugged the cam, restarted my computer and tried a fresh install.  I get the same error.

 

I have used this camera previously, but not with Win 7.  I tried using the autodetect feature on your website and only my keyboard and mouse were detected.

 

What can I try next to get this camera working?

KachiWachi
Posts: 48,160
Topics: 251
Kudos: 1,294
Solutions: 505
Registered: ‎05-22-2006
Country: United States

Re: Quickcam Ultra Vision not recognized (Windows 7)

Welcome to the Logitech Community Webcam Forum ZannaB! :smileyhappy:


Does this issue occur when the Logitech Webcam Software (LWS) 1.10.1113 (a.k.a. QuickCam 12.10.1113) is installed?



Thanks.


(Ref: FAQ #3428)


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing LIMITED "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
ZannaB
Posts: 4
Registered: ‎02-07-2011

Re: Quickcam Ultra Vision not recognized (Windows 7)

I'm downloading the software suggested for my camera on Logitech's website:  lws110.exe

Logi Nu
ZannaB
Posts: 4
Registered: ‎02-07-2011

Re: Quickcam Ultra Vision not recognized (Windows 7)

If this helps, the device manager is showing me two USB\VID numbers:

 

 

The first reads:  USB\VID_046D&PID_08CF&REV_0005&MI_00

The one underneath it reads:  USB\VID_046D&PID_08CF&MI_00

KachiWachi
Posts: 48,160
Topics: 251
Kudos: 1,294
Solutions: 505
Registered: ‎05-22-2006
Country: United States

Re: Quickcam Ultra Vision not recognized (Windows 7)

Please contact Logitech Support directly for further assistance with this issue.



Thanks.


(Ref: FAQ #53)


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing LIMITED "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
ZannaB
Posts: 4
Registered: ‎02-07-2011

Re: Quickcam Ultra Vision not recognized (Windows 7)

So I've switched back to Windows XP - The Quickcam Ultra Vision is still not recognized.

 

What's up with my camera?

KachiWachi
Posts: 48,160
Topics: 251
Kudos: 1,294
Solutions: 505
Registered: ‎05-22-2006
Country: United States

Re: Quickcam Ultra Vision not recognized (Windows 7)


ZannaB sez -

So I've switched back to Windows XP - The Quickcam Ultra Vision is still not recognized.


Does this issue occur when QuickCam 9.5.0.1098 is installed?



Thanks.


(Ref: This post)


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing LIMITED "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS