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GSIN84
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Receiving BSOD while trying to install C910 CD or through Logitech Website (Windows 7 x64)

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‎10-21-2010 11:45 PM - edited ‎10-22-2010 09:24 AM

I've been trying to trouble shoot this issue for the past couple of hours now.  I've just purchased the C910 Web Cam and everytime I try to install the drivers (it doesn't matter from what source) I get a blue screen towards the end of the installation I believe during the (driver portion) and I have to restart.  I haven't gone through a successful installation yet. I tried downloading the latest drivers off the website and it still doesn't work. Even different types of installations and every combination of Custom installs as well, (just the drivers) w/out the Logitech VID software still no luck.  Below is my computer info that maybe helpful towad fixing my problem.

 

Laptop: Gateway M-6340U

Operating System: Windows 7 Ultimate X64 BIT

 

Someone HELP! This camera is almost useless =(

 

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KachiWachi
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Re: Receiving BSOD while trying to install C910 CD or through Logitech Website (Windows 7 x64)

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‎10-22-2010 05:00 AM

Welcome to the Logitech Community Webcam Forum GSIN84! :smileyhappy:


Does this issue occur when the camera is installed in UVC Mode?



Thanks.
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pcie
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Re: Receiving BSOD while trying to install C910 CD or through Logitech Website (Windows 7 x64)

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‎10-22-2010 06:35 AM

do u have the western digital smartware? if you have, do uninstall it. it had been giving me BSOD whenever i install the Logitech driver.

 

once the WD is uninstalled, the logitech works! hope it helps

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GSIN84
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Re: Receiving BSOD while trying to install C910 CD or through Logitech Website (Windows 7 x64)

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‎10-22-2010 07:36 AM

I actually do have the WD Smartware software.. I will try this fix and let you know the outcome!! Thanks!

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GSIN84
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Re: Receiving BSOD while trying to install C910 CD or through Logitech Website (Windows 7 x64)

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‎10-22-2010 08:16 AM

I just uninstalled the WD Smartware software and the installation worked like a dream... thank you so much!!!! Your the best.

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KachiWachi
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Re: Receiving BSOD while trying to install C910 CD or through Logitech Website (Windows 7 x64)

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‎10-22-2010 09:00 AM

@ GSIN84 -


For reference purposes, what was the EXACT BSOD that you received?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
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* Thanks.

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New to Webcams? START HERE!

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QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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Mathlol1
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Re: Receiving BSOD while trying to install C910 CD or through Logitech Website (Windows 7 x64)

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‎10-25-2010 01:51 PM

I found this through a web search.  I have WD smartware and this is my next question.  How am I supposed to use my external hard drive then?  I can't choose to video chat and install stuff when I want to do the other/  Is there a solution to this?

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KachiWachi
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Re: Receiving BSOD while trying to install C910 CD or through Logitech Website (Windows 7 x64)

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‎10-28-2010 05:00 PM

Welcome to the Logitech Community Webcam Forum Mathlol1! :smileyhappy:


Please contact Western Digital Support directly for assistance with this issue.



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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