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cesareDH
Posts: 4
Registered: ‎11-24-2007
Accepted Solution

Software won't install

[ Edited ]

Windows XP Pro.

QuickCam Orbit AF - 860-000063

I downloaded the software and when I tried to install, it went about 1/3 of the way (progress bar) and stopped.  I let it set there for about an hour but it wouldn't do anything more, so I closed it down using the Task Manager.  I went back and tried again to install it and after I agreed to everything and clicked NEXT, it disappeared. I went back and downloaded it again, thinking I may have a corrupt file, but when I tried to install the new one, it also disappeared at the same point.

I'm semi-computer literate but I have no idea what to do from here.

If you have a cure that will let me install the software, it would really be appreciated.

Thank you. 

Message Edited by cesareDH on 06-04-2009 08:39 PM
Message Edited by cesareDH on 06-04-2009 08:39 PM
KachiWachi
Posts: 48,044
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Registered: ‎05-22-2006
Country: null

Re: Software won't install

Welcome to the Logitech Community Webcam Forum cesareDH! :smileyhappy:


Please try reinstalling QuickCam "clean".



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
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New to Webcams? START HERE!

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Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
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Logi Nu
cesareDH
Posts: 4
Registered: ‎11-24-2007

Re: Software won't install

That worked.

Much appreciated.

Thank you. 

KachiWachi
Posts: 48,044
Topics: 251
Kudos: 1,279
Solutions: 505
Registered: ‎05-22-2006
Country: null

Re: Software won't install

NP.



Thank you for reporting back in with your progress and updated status.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., RightNow® Technologies, Inc., or Salesforce.com, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently NOT providing "general" troubleshooting assistance in the public forums at this time.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS