10-09-2011 05:13 PM
I have the Quickcam pro for notebooks. I use the 64 bit version of Vista
This product has worked great for me for a couple of years. However, recently I get notifications in my icon tray telling me that my USB device not recognized. I tried to uninstall then reinstall the software with a clean boot and the software that came on the CD with no success. There is no "imaging devices" column in my devices manager. Any suggestions?
10-09-2011 06:25 PM
10-10-2011 02:14 AM
Tried a different USB port?
Switching between these can persuade your PC to reinstall the required drivers for the device.
When you uninstall the device, you could also check that there are no drivers left behind after the process.
To do this, you need to get into "Device Manager".
When you have done that, you can go to the View menu and get it to "Show hidden devices".
If you go to the USB section, you will find there are probably dozens of "hidden" devices with a pale icon. These are usually things that you have unplugged but that Windows keeps in its system for the next time you connect the device.
More important, look in the "Imaging devices" section. If anything looks odd there, try to remove it.
This suggestion is based on general experience with USB devices rather than the Logitech camera, but is might work.
M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint: 6.61.15 | Driver version: 5.60.73 | LWS 2.31
Windows 7 Home Premium 64-bit & 32-bit | Windows 8.1 Update
If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.
10-10-2011 06:10 PM
I tried all my USB ports. There actually was a remenant of Logitech in the "Non-plug and play Drivers" labeled "Logitech LVPr2M64 Driver". Not sure what it was but I uninstalled it then tried to reinstall my software and webcam driver to no avail.
I really do appreciate the help and am open to any suggestions.
10-12-2011 09:33 AM
Please contact the customer support team in your region for further assistance.
10-15-2011 10:44 AM - last edited on 10-17-2011 09:54 AM by AntonC
If you are using a USB hub or KVM switch, please remove the webcam from this device and plug directly into the PC. If not, please make sure to use a different USB port when performing the next steps.
Try re-installing your software in clean boot mode. First, download the Full Installer, for the latest version of LWS, to your desktop using this link. Then set up your system for clean boot and install from your desktop. Test the cam. If you still have an issue, try this on a different PC. If you continue to have the issue on more than one computer, please contact the customer support team in your region.
Also, please remember to return your PC to regular boot mode using the same link as clean boot above.
09-12-2012 05:00 AM
SaintDragon sez -
Only thing that helped, RESET BIOS SETTINGS to DEFAULT !!!