Webcams

[tktkb]

Hi Folks,

Webcam Pro 9000 + PC running Windows XP SP3 problems...

In short: latest available logitech drivers are installed and when I try to initialise the camera in any video application (Skype, Logitech app, in-built viewer in Windows Explorer) the orange light on the camera comes on but no video displays - there's either a black screen on the Logitech app or just a spinning wheel on a black screen in Skype.

I've tested the camera and it works fine on other computers. I can record audio from the camera when plugged into this computer; it's just the video that's not working, regardless of which resolution/quality setting I try.

Any advice or help appreciated!

tk

Device information: 

Collect Device Info

Gathers device information.

Device Information

Descr: Logitech Webcam Pro 9000

PID: 0x809

BCD: 0010

ID: usb\vid_046d&pid_0809&mi_00\6&7719d3&0&0000

VID: 0x46d

ASIC Revision: 114

Firmware Ver: 5.0.1161

Driver Ver: 13.10.1216

Device Rev:

Serial Number:

Sensor Type: 2.6

Firmware CRC: 18101

Collect Device InfoGathers device information.Device InformationDescr: Logitech Webcam Pro 9000PID: 0x809BCD: 0010ID: usb\vid_046d&pid_0809&mi_00\6&7719d3&0&0000VID: 0x46dASIC Revision: 114Firmware Ver: 5.0.1161Driver Ver: 13.10.1216Device Reverial Numberensor Type: 2.6Firmware CRC: 18101

Logitech Software information:

Collect Logitech Software Info

Logitech Software installation information.

------------------------------------------------------------------------

Main application:

C:\Program Files\Logitech\LWS\Webcam Software\Launcher_Main.exe

Version: 13.00.1774.0

------------------------------------------------------------------------

dxdiag

------------------

System Information

------------------

Time of this report: 4/4/2011, 19:03:26

   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.101209-1646)

          Processor: Intel(R) Celeron(R) CPU 2.60GHz

             Memory: 1918MB RAM

          Page File: 495MB used, 3320MB available

    DirectX Version: DirectX 9.0c (4.09.0000.0904)

     DxDiag Version: 5.03.2600.5512 32bit Unicode

---------------

Display Devices

---------------

        Card name: RADEON 9100 IGP

     Manufacturer: ATI Technologies Inc.

        Chip type: RADEON 9000/9100 IGP Series AGP (0x5834)

         DAC type: Internal DAC(350MHz)

       Device Key: Enum\PCI\VEN_1002&DEV_5834&SUBSYS_81071043&REV_00

   Display Memory: 128.0 MB

     Current Mode: 1680 x 1050 (32 bit) (60Hz)

          Monitor: Plug and Play Monitor

  Monitor Max Res: 1600,1200

      Driver Name: ati2dvag.dll

   Driver Version: 6.14.0010.6599 (English)

      DDI Version: 9 (or higher)

Driver Attributes: Final Retail

 Driver Date/Size: 1/25/2006 07:52:48, 255488 bytes

      WHQL Logo'd: Yes

  WHQL Date Stamp: n/a

              VDD: n/a

         Mini VDD: ati2mtag.sys

    Mini VDD Date: 1/25/2006 07:52:31, 1478656 bytes

Device Identifier: {D7B71EE2-1B74-11CF-346A-0DA1A1C2CB35}

        Vendor ID: 0x1002

        Device ID: 0x5834

        SubSys ID: 0x81071043

      Revision ID: 0x0000

      Revision ID: 0x0000

      Video Accel: ModeMPEG2_C ModeMPEG2_D 

[KachiWachi Distinguished Logi Legend · Accepted solution]

Welcome to the Logitech Community Webcam Forum tktkb!


Does this issue occur when the camera is installed in USB Video Class (UVC) Mode?



Thanks.

[tktkb]

Thanks!

That worked fine. For reference, to change the camera to "USB Video Class Mode" - I went to the device manager and changed the driver it was using from the Webcam Pro 9000 driver to the generic windows one that was offered.

All functions appear to be working correctly now.

[KachiWachi Distinguished Logi Legend]

NP.



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