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Dj_NEO_
Posts: 4
Registered: ‎12-08-2010
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Webcam Pro 9000 install causes BSOD (Windows 7 64bit)

[ Edited ]

I've got same problem guys with my Webcam Pro 900

 

Windows 7 Utlimate 64bit

 

AMD Phenom II

 

Radeon 5770

 

8 GB RAM.

 

 

Every time I'm trying to install new upgrade, that is downloading by your upgrading system, on the end I'm getting blue screen ! Fix this please!

KachiWachi
Posts: 46,472
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Registered: ‎05-22-2006
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Re: Webcam Pro 9000 install causes BSOD (Windows 7 64bit)

Welcome to the Logitech Community Webcam Forum Dj_NEO_! :smileyhappy:


1) What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably... the USB\VID ID?

2) What is the EXACT BSOD that you receive?



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
Dj_NEO_
Posts: 4
Registered: ‎12-08-2010
0

Re: Webcam Pro 9000 install causes BSOD (Windows 7 64bit)

0x0000003B BOSD im getting , randomly. Ive downloaded ur upgrade right now and it's not installing it, just downloading and then shutting down.

 

 

860-000228 thats my camera SN.

KachiWachi
Posts: 46,472
Topics: 242
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Registered: ‎05-22-2006
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Re: Webcam Pro 9000 install causes BSOD (Windows 7 64bit)


Dj_NEO_ sez -

0x0000003B


Do you have a Western Digital external drive (with SmartWare) installed?



Thanks.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
Logi Nu
Dj_NEO_
Posts: 4
Registered: ‎12-08-2010
0

Re: Webcam Pro 9000 install causes BSOD (Windows 7 64bit)

Ive just installed it, without any problems, i dont know how possible. I dont have any external HD, Ive got WD HD but internal.

KachiWachi
Posts: 46,472
Topics: 242
Kudos: 1,000
Solutions: 456
Registered: ‎05-22-2006
0

Re: Webcam Pro 9000 install causes BSOD (Windows 7 64bit)


Dj_NEO_ sez -

Ive just installed it, without any problems, i dont know how possible.


OK.



Thank you for reporting back in with your progress and updated status.


KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.


* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS