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RensD
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[XP Pro 64 Bits] HD Pro Webcam C910 does not work

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‎01-14-2011 02:02 PM

Hello,

 

I have purchased a HD Pro Webcam C910.

Nice cam! Perfect quality even under bad light circumstances. Sound is good. (A bit to much base for me.)

 

But.... I only get it to work on mij home computer running Windows 7, or in a virtual machine running Widows XP Pro 32 Bits.

My laptop however, running under Windows XP Pro 64 bits....... no go.

(The virtual machine I just mentioned, runs on this laptop, so the hardware should not be a problem)

 

I have returned to the store that sold me the cam, and they tried everything they knew to get it working, but without positive result. 

 

Help? Please?

 

Friendly greetings
Rens Duijsens

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KachiWachi
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Re: [XP Pro 64 Bits] HD Pro Webcam C910 does not work

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‎01-14-2011 05:00 PM

Welcome to the Logitech Community Webcam Forum RensD! :smileyhappy:


What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably, its USB\VID ID?



Thanks.
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QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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Re: [XP Pro 64 Bits] HD Pro Webcam C910 does not work

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‎01-15-2011 02:23 AM

Hi KachiWachi,

 

thanks for the warm welcome. :-)

 

To answers your questions:

  • What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427)?
    ---> 860-000266
  • What is its USB\VID ID?
    ---> USB\VID_0E0F

Friendly greetings

Rens

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Re: [XP Pro 64 Bits] HD Pro Webcam C910 does not work

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‎01-15-2011 09:00 AM

Does this issue occur when the Logitech Webcam Software (LWS) 2.10.1224 (a.k.a. QuickCam 13.10.1224) is installed?



Thanks.


(Ref: FAQ #3428)
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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Re: [XP Pro 64 Bits] HD Pro Webcam C910 does not work

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‎01-16-2011 01:08 AM

To add some information:

The info I just provided is inside the VmWare machine. In this environment the cam works.

 

But of cause you need the information in the XP Pro 64 Bits environment.

This is: USB\ VID_046D&PID_0821\064C2D90

 

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Re: [XP Pro 64 Bits] HD Pro Webcam C910 does not work

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‎01-16-2011 01:49 AM - edited ‎01-16-2011 01:51 AM

KachiWachi: Does this issue occur when the Logitech Webcam Software (LWS) 2.10.1224 (a.k.a. QuickCam 13.10.1224) is installed? 


I have installed the suggested software.

After reboot an error message appears:


As a result, the Logitech Wabcam Software shows:

This is Dutch, roughly translated: "No webcam found", "See your webcam is properly connected".


Friendly greetings,
Rens

 

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Re: [XP Pro 64 Bits] HD Pro Webcam C910 does not work

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‎01-16-2011 05:00 AM

Earlier in this thread, RensD provided the following image -

http://www.mijnalbum.nl/Foto-3RUUPB7K.jpg
Does this issue occur when the camera is installed in UVC Mode?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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