Webcams

[jeffsama]

The HD Pro Webcam C910 can set its auto focus to "disable" with its provided webcam software.

But everytime I restart my computer, auto focus is reset to "enable" automatically. I tried it set it in registry but cannot find any values related to it.

Anyone can give me some suggestion? Thanks in advance!

[kpeppard]

Hello jeffsama:

Thank you for taking the time to post youquestion to our forum.

I have read your question and if I understand correctly you want autofocus disabled, even when you restart your computer. Unfortunately, there is no way to accomplish what you are requesting with our software.

Regards,

Kevin

[Philly_2]

Kevin,  I've had the C910 when it first came out.  The logitech software allowed me to turn off auto focus and it stayed off even after I restarted my computer.  But ever since I upgraded to the latest version of the Logitech drivers and software for C910, the autofocus comes back after being disabled everytime I restart the computer.   

It appears Logitech has changed this feature in the latest release and it's a feature that should have been left alone.  Would you be able to revert this back.  Bringing autofocus back everytime the computer is restarted makes no sense.  If I want it back, let me turn it on on my own.

Phil

[thejahn]

Kevin, since your status is retired, can you tell us who we may ask to fix this expected behavior from the faulty one? I have submitted an issue about the auto-focus. Device Settings retention is a pretty basic concept. I would be very dissappointed if I had to reassign the custom buttons on my logitech mouse every time I rebooted my system. Why should the webcam settings be any different. This bug needs to be fixed. I bought the product less than a month ago (yet probably over 15 days ago) assuming it was an established and quality product but I can quickly and easily find three settings that are unset or not retained makig the camera of an unprofessional quality which contradicts the cameras name. When it focuses corretly with plenty of light, the pictures are quite nice however, the aotofocus needs to stay off during subsequent reboots. 

As to the original question, has anyone found where the actual software settings are stored? (Registry, ini, xml, something?) 

[pedroc]

Hi,

Your concern has been forwarded to the right team. I do not know when this issue will be addressed but rest assured that I will update this thread as soon as I get new information.

Thanks,

-PedroC

[cmotors]

I too would like to be able to disable autofocus on a permanent basis. Having to change this setting every single time I turn on the computer is really annoying, and really makes this software look quite amateurish.

[Chaton]

       I would also like very much if my C910 that I recently bought remembered the settings that I make.And I'm not refering only to disabling Autofocus but all the other ones.

      The team should do something about this,this issue must be solved.

       I'm almost sorry I got a Logitech.

[AGM]

Please note that this is a general software problem. It happens on the LWS version for the C920 too.

Autofocus and RightSound settings will always be reset to default (on) when restarting the computer.

Please fix this ASAP!

[ProMace]

I fully agree that this can and must be fixed ASAP. I bought two of these cameras because:

1. The C920 came up on top in several reviews.

2. I got sick and tired of my Microsoft HD 5000 NOT REMEMBERING ITS AUTOFOCUS SETTING ON REBOOT!!!

I mean, for Christ's sake, when you tick or untick the boxes manually, there is code running in order to apply whatever change you make, so it sure as hell is possible to execute that same code on reboot! Come on Logitech, take your customers seriously!

Thanks, ProMace

[erict2000]

I have to agree. I am also fed up with the fact that I cannot permanently disable the auto focus. You go in the advanced mode, uncheck it and hit the "SAVE" button, but it keeps coming back. 

LOGITECH -  Customers are talking here and you should listen. You've had plenty of time to make this work on your releases. It's a simple thing and won't annoy the ones that want to keep it auto focused, but it sure does the ones that don't want this feature which doesn't work properly for all scene types.