Webcams

[Doug64]

Hello to all.Sorry if this has been asked before i am having trouble uninstalling my old web cam from my pc it will not remove it even with the disc installed and it will not let me reinstall it either. the web cam is not connected do i need to re connect it? the web cam is a free be from ntl and is quite old.Thanks Doug

[KachiWachi Distinguished Logi Legend]

Welcome to the Logitech Community Webcam Forum Doug64!


1) What is the 8xxxxx (or 860-xxxxxx) series number from the camera tag (FAQ #3427), or preferably...the USB\VID ID?

2) Which version of the Logitech supplied QuickCam software application/drivers is installed (FAQ #5105)?

3) What Operating System (OS) is installed?


Thanks.

[Doug64]

Sorry i do not know how i managed to press the problem solved button ?

the details on my label are

M/N-UH9

P/N   861078-0030

S/N  LZA24202778

And the os system is windows xp professional service pack 2

The funny thing is my son managed to install it on his laptop with vista months ago and uninstalled it with no problems at all without using the disc.I have dug the disc out and it will just not let me uninstall it whatever i do

[KachiWachi Distinguished Logi Legend]

P/N: 861078
M/N: V-UH9
USB\VID_046D&PID_0870 ; Express (new ASIC) (No Mic)
QuickCam 6.0.1, ImageStudio 7.3.0, and QuickCam 8.4.8


This camera is also native to Windows XP (ovcam.inf).

For reference, this camera is not supported on Vista.



Thanks.

[KachiWachi Distinguished Logi Legend]

In order to "remove" QuickCam from your PC, please try using the Windows Installer CleanUp Utility.


Description of the Windows Installer CleanUp Utility (Microsoft KB #290301)

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The Microsoft Knowledge Base article sez -

You can use the utility to remove installation information for programs that were installed by using Windows Installer. Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

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Please report back in with your progress and updated status when you can.



Thanks.

[Doug64]

Have run Windows Installer CleanUp Utility.And tried to uninstall the web cam again still saying (fatel error when installing.).Thanks for trying to help i have been on it for hours i am like a dog with a bone when things like this happen but even i may give up on this one.Thanks once again Doug 

[KachiWachi Distinguished Logi Legend]

What is the EXACT error message that you receive?


Thanks.

[Doug64]

With the logitech disc in my drive when i go to remove the program it starts to uninstall then a box comes uo with the message

Fatel error when installing

[KachiWachi Distinguished Logi Legend]

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Earlier in this thread, Doug64 sez -

i am having trouble uninstalling my old web cam [...] and it will not let me reinstall it either.

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Are you able to reinstall the camera software/drivers now?



Thanks.

[Doug64]

When i try to reinstall cam software i get a logitech box come up about 10 seconds into the install saying

Install wizard interrupted (with a red cross beside those words)

The wizard was interrupted before logitech quickcam could be completely installed

click finish to exit wizard

Thanks Doug