WiLife Security Systems

[plomaris]

In Command Center, I noticed that my cameras are not currently online.  When I go into Setup/Online and click on Connect, I get this error:  "Account Unknown".  If I click on the Info link, I get "Internet Explorer Cannot display the webpage".

Please resolve ASAP.

[CatLogitech]

Hello plomaris,

I have passed this information as we have had some customers reporting this error.

I will let you know when we have an update.

[CatLogitech]

I have gotten confirmation that some are able to log in.

Let us know if you can or cannot.

[sunny444]

Still cannot access camera playback.

receive the following message:

WiLife Online Application Error

The web server encountered an unexpected condition and is unable to complete your request. This is not a problem with your browser or computer. Please try your request again later.

Go Back.

[CatLogitech]

Thank you for the update. I will pass this on.

[sandyone]

I am unable to login to wilife online at all. I keep getting an error that "Your e-mail or password was not recognized. Please try again" when I know I have the correct password.  I called Tech Support this morning and the rep said she was having the same problem.  [personal content edited]

Is anyone else experiencing this problem and if so, when is it to be resolved?  Thanks!

[sdhk]

I had the same problem this morning. I even went as far as changing my password before I contacted support and found out that it wasn't a problem with my account but rather a system wide problem.  I tried again a few minutes ago to login, and am still unable.

[CatLogitech]

This information has been passed on and once we have an update we will let you know.

[jgigl]

As of this evening unable to access video online. Also showing account unknown in command center online status.

[sunny444]

Finally working!