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soup2nuts
Posts: 1
Registered: ‎08-08-2010

Error message, Windows needs to install driver software for your USB-Powerline Bridge

I purchased WILIFE system and I'm trying to load the WILIFE Command Center software that came with it. As recommended by the manufacture I do not have any of the equipment plugged in. I've tried to install the software but it fails due to the following error message, Windows was unable to install your USB-Powerline Bridge. My OS is Windows Vista Home Premium Service Pack 2 (64-bit Operating System on a HP Pavilion dv7 Notebook PC. Any suggestions to resolve this error? Thanks!!

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lozio
Posts: 1
Registered: ‎08-28-2010

Re: Error message, Windows needs to install driver software for your USB-Powerline Bridge

I have the same problem

 

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SSullivan
Posts: 4
Registered: ‎10-27-2010

Re: Error message, Windows needs to install driver software for your USB-Powerline Bridge

Every time I reboot my computer, the USB Powerbridge must be reinstalled.  

 

I've tried repairing and reinstalling for Windows 7 but it makes no difference.  This is a huge annoyance and one I feel Logitech needs to address. 

Support Specialist
Trevor_F
Posts: 1,288
Registered: ‎01-08-2010

Re: Error message, Windows needs to install driver software for your USB-Powerline Bridge

My first question would be, whether or not you are running our most recent version of the software. Chances are if you have installed from CD you are using an outdated version, and the check for new versions in the software may not work, as it links to an outdated webserver.

 

Please make sure you are running 2.5.968, by going to Setup -> Advanced and checking at the bottom. If you are not, please download the update from http://wilife.com/support/downloads.aspx

Trevor F
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sherryLALady
Posts: 2
Registered: ‎09-03-2012

Re: Error message, Windows needs to install driver software for your USB-Powerline Bridge

Installed the latest version of software & still unable to start up. WHERE do I find the driver for the usb-powerbridge???

Retired Logitech Employee / Moderator (Inactive)
Logisgo
Posts: 1,069
Registered: ‎06-26-2012

Re: Error message, Windows needs to install driver software for your USB-Powerline Bridge

[ Edited ]

Hello sherryLALady,

 

Are you receiving any error messages? Also, what kind of PC and master system do you have? If it's found on the following link: (indoor master system for example)http://www.logitech.com/en-us/support/video-security-systems/4311  under "Choose OS," make sure you see your operating system there. Once you verified this information we are going to begin troubleshooting here. First uninstall the Wilife Command Center completely  from your PC. Reboot your PC. Once your PC is back up, we're going to download the software for your PC. Once the software is installed, let me know if you keep running into any issues.

 

If this helps you out, please click on the "Give Kudos" or "Accept as Solution" button so this information can benefit other users via search.

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krash0r
Posts: 4
Registered: ‎06-18-2010

Re: Error message, Windows needs to install driver software for your USB-Powerline Bridge

any updates on this? I'm getting same problem (Win 7, I notice, during the detection process, if I open up device manager, then it shows "USB-Powerline Bridge" with exclamation mark)

 

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dhubin
Posts: 3
Registered: ‎06-13-2013

Re: Error message, Windows needs to install driver software for your USB-Powerline Bridge

I'm having the same problem.  My system is a Windows 7, 64-bit, system.  I had WiLife running fine on my previous system which was, also, a Windows 7, 64-bit, system.  I'm using the most recent installation programs available here:  http://www.logitech.com/en-us/support/4311?crid=587&osid=14&bit=64.  Command Center is running v. 2.1, build 981.  I've tried running the WiLifeCommandCenter_2.1_setup.exe program first and then running WiLifeCommandCenter_2.1_lite_setup.exe.  I removed everything, including deleting the WiLife folder in my Program Data folder and did a clean install of just WiLifeCommandCenter_2.1_lite_setup.exe.  (By the way, I do not have a folder there called 'Logitech', and I do have my system set to show hidden folders.)  

 

During the installation process, I receive two errors:

 

  • Error installing USB driver:  0x00000643
  • Driver initialization error:  0x00000424

These are not helpful.  A search of the first shows that one person had trouble because he was trying to install the drivers for a 32-bit Windows 7 set-up when he had a 64-bit version.  However, the information on the page listed above says that the installation program will detect the system and install the proper driver.

 

Both the Device Manager and Microsoft's Fix It program show that I'm missing the proper driver for the USB-Powerline Bridge device.  But I can't find the proper driver for this device on line.  

 

Since this is clearly a recurrent problem, can't Logitech post the proper driver or a link to it?

 

Don

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wonhungloe
Posts: 2
Registered: ‎11-06-2013

Re: Error message, Windows needs to install driver software for your USB-Powerline Bridge

Useing windows 8 64 bit... exact same errors:

 

During the installation process, I receive two errors:

 

  • Error installing USB driver:  0x00000643
  • Driver initialization error:  0x00000424

The ONLY reason I bought it is because of an artical I found here from Logitech saying it was compatible with my Logitech Alert.

well, it's only compatible if I can install it. 

Please help on the "USB-Powerline Bridge" issue.

 

Thanks!

 

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srfox
Posts: 1
Registered: ‎11-17-2013

Re: Error message, Windows needs to install driver software for your USB-Powerline Bridge

[ Edited ]

I am having the same problems.  I can install the software however it will not install the USB driver for my Win7 64 bit.

It seems to have a corrupted driver somewhere as it says it can not uninstall driver either.

I had it working at one time but something happened when I uninstalled it while trouble shooting another problem.

 

I just checked and I am running ver 2.5.968

 

I get an errror:   Error installing USB Driver  0x00000643

I also get:  Error uninstalling USB Driver  0x00000645