Reply
Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010
0

Re: Unable to Access Cameras Online AGAIN

Hello everyone,

 

How is everything today?

--------------------------------------
Cat
Logitech Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Logi Nu
msladyinaz
Posts: 3
Registered: ‎01-29-2012
0

Re: Unable to Access Cameras Online AGAIN

Unable to access cameras online, website states it has expired and may be renewed or deleted. What's going on? I've paid for premium service and continue to be unable to access the site and now there may be no site at all.

Logi Nu
AKDVGUY
Posts: 4
Registered: ‎12-05-2011
0

Unable to Access Cameras Online AGAIN

9:53 PM CST and Still have no access via th eweb to my cameras.  Why are you r servers constantly going down so often now.  Ran 3-4 years with no issues now every other week there is a connection issue.

 

I would like a platinum memebership for all the troubles I've experienced latley....

 

I look forward to your response.

Logi Visitor
mynxdog
Posts: 21
Registered: ‎12-05-2011
0

Re: Unable to Access Cameras Online AGAIN

I knew it wouldn't be too long before online viewing of cameras would be out again.  1/29/2012 New Orleans my cameras not viewable online again most of the day....  Command Center shows in the Online Status: Communication Error.  Website http://online.wilife.com/ not loading.  I have rebooted. 

Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010
0

Re: Unable to Access Cameras Online AGAIN

Hello Everyone,

 

We are very sorry for the inconvenience, but our engineers are aware of the issue and are still looking into this.

 

Thank you for your patience.

--------------------------------------
Cat
Logitech Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Logi Visitor
shadowfist
Posts: 23
Registered: ‎07-15-2011
0

Re: Unable to Access Cameras Online AGAIN

Did you let the DNS url expire?  online.wilife.com is not going to any logitech server.

Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010
0

Re: Unable to Access Cameras Online AGAIN

Unfortunately I am not sure what is going on, but our engineers are looking into the issue.

--------------------------------------
Cat
Logitech Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Logi Browser
ib_gman
Posts: 7
Registered: ‎08-10-2011
0

Re: Unable to Access Cameras Online AGAIN

Shocking that the new system is working but the legacy system isn't......hmmmmmmmmm.

Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010
0

Re: Unable to Access Cameras Online AGAIN

[ Edited ]

The wilife system and the Alert system are two completely different websites and servers. Our engineers are working on getting the Wilife website back up.

--------------------------------------
Cat
Logitech Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.