01-31-2012 10:44 AM - edited 01-31-2012 10:44 AM
This is as of today 1/31/12.
NOTICE: This domain name expired on 01/28/2012 and is pending renewal or deletion
Its nothing to do with engineers, its a Logitech accounting and GoDaddy.com issue.
I have a couple of my own domains and they can be paid and reactivated in hours. This going on for days now shows some kind of major problem.
01-31-2012 10:48 AM - last edited on 01-31-2012 02:48 PM by nanci
Different person, same stonewalling.
OK Trevor......is Logitech going to authorize extensions of our subscriptions? If not.....can you spell [word filter evasion]
It is clearly obvious that Logitech doesn't care about its customers.
01-31-2012 10:51 AM
I would be more than willing to adjust Platinum services to compensate for the down-time.
Once the servers are back up, please Private Message me with the email you use with WiLife and I will adjust your account balance accordingly.
01-31-2012 10:55 AM
Trevor, It is very obvious that this is more than a maintenance issue. The website shows that the domain has expired and it takes no time to renew a subscription and reactivate the page. This looks very bad on Logitech's products, support, and overall customer service. We are all paying customers and expect more than the tales we are being told.
01-31-2012 11:24 AM
Actually that is more information than what we have been given these past 3 days. The idea of Logitech telling us "when we hear something" is very unsettling that you have no clue what is going on. But letting us know you are not allowed to inform of us the details is still better than claiming you know nothing. I look forward to the "sticky" details of the server problem. I know myself and I'm sure other customers are glad to know our privacy is still secure as well. Is there any way you can give us an idea when this server/maintenance problem will be UN-stuck so that we don't have to keep checking in on progress updates?
01-31-2012 11:26 AM
We sincerely value your feedback and do take it seriously . All we request you to do at this time is to remain patient until the issue gets resolved. We do certainly understand the impact that this incident has brought.
We simply do not have a concrete answer that can be provided at this very moment.
Your patience and co-operation while this issue gets resolved would be immensely appreciated.
Logitech Support Specialist
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01-31-2012 04:42 PM
01-31-2012 10:27 PM
I have 5 cameras and I can't find the Wilife web page to login for remote access. Also, I am no longer receiving email alerts from these cameras. I can't even get an error message! It was working fine a couple of days ago.
I called the 1800 support number but had an unsatisfactory experience. I was directed to the wrong area, my complaint would be escalated but a response would take 3-4 days. One problem was the actual product I have, the indoor camera master security system, is no longer listed on the logitech website.
According to this thread this has been a problem for days. So when will it be resolved?
Is it a technical issue or administrative error? As pointed out the domain has not been renewed. Surely this is an easy fix.
Logitech has a responsibility to support their products.
When will this be fixed?
Sydney Australia 5.20pm Feb 1 2012
02-01-2012 12:02 AM
online.wilife.com is not working anymore since January 28th, 2012 because the URL expired and it's still not renewed.
By when we'll be able as a customer to use the service I paid >70 euros ?