02-01-2012 04:25 AM
Despite mine and numerous other customer requests for a timeframe when this problem will be resolved AND what exactly the problem is, it seems that Logitech refuses to answers our questions/complaints. When will they be back online (I hear crickets) what exactly is the problem (crickets), why is the Wilife domain blank (crickets). The money we spent on Logitech cameras (products) was money down the tubes. Since Logitech will not inform us, I gather they do not feel their customers deserve any answers and our hard earned money was considered a donation. Logitech could have paid to renew thier domain, but they obviously refused, if this isn't our answer "Plain as Day" then all we are expacting is for them to actually SAY they are no longer in the Home Security business. They are either going out of business or just out of the Home Security business, either way, we lose!
02-01-2012 07:47 AM
I agree with all users on this topic..!
This is not the way to treat your customers.
No online service
No real feedback
It’s obvious that the poor Logitech tech’s here have been gagged, and I do not blame them for this poor service:
We are aware of the issues affecting the WiLife servers but have not been cleared to disclose the details.
I can confirm that our servers are secure and were not penetrated, no user data has been exposed, this is only a server maintenance issue.
Once are prepared to provide further details, a sticky thread will likely be posted in this forum.
I expect a substantial refund from Logitech after this dismal service!
NOT $80 divided by 365 days.. resulting in $0.22 per day..
This “security” Logitech is supposed to deliver is almost worthless if I can’t TRUST that it will work EVERY day!
We pay good money, for a service we all expect to help us secure our homes.
Instead we get nada…
I’m already pretty disappointed after learning that Logitech has stopped all development on their “old” Wilife system, and that there’s no willingness to implement that system for any app for iPad’s.
“Throw away a good working system, and fork out another $1000 to get the new system” is the only solution from Logitech!
20% discount IF we return our “old system” is an insult to loyal customers!
I own and use daily more than 10 expensive Logitech products/systems, but I’m seriously considering replacing them all with other brands!
I promise ; I’ll never buy another expensive system from Logitech, as long as they treat me like this!
02-01-2012 10:23 AM - last edited on 02-01-2012 02:57 PM by nanci
Anyone know of a good, reliable, camera secruity service as a replacement for Wilife?
02-01-2012 01:32 PM
I cannot believe this!
While we are waiting for the system to "come back up" we could be getting robbed blind, have intruders or get vandalised. Who's going to be responsible for any loss or damage caused while Wilife security is offline? I cetainly received no notice of interruption to the current service.
02-01-2012 04:38 PM - edited 02-01-2012 04:42 PM
They just edited one of my posts, so they are listening to what we are saying.
This "My name is Peggy" crap is getting old.
Any responsible business doesn't let it's clients swing in the breeze.
I will never recommend any future customers to them.
02-01-2012 06:33 PM
I AM SICK AND TIRED OF GOING OUT OF TOWN AND BRINGING MY LAPTOP WITH ME JUST TO BE ABLE TO CHECK ON MY HOUSE WHILE I'M GONE TO FIND OUT WILIFE'S WEBSITE IS DOWN!!! This is ridiculous and uncalled for! I called and stayed on hold for 10 minutes just to be disconnected because it reached closing time for you and you left! Logitech has absolutely the worse customer service I've ever had the displeasure of dealing with. I have 6 cameras. Over $1,200 worth of JUNK!! I hate I've ever recommended this system to anyone in the past and will never recommend them again. And I, too, want a refund for wasting my money on the platinum membership!! I can never use it because it's always down when I need it! And you should buy back this worthless system from us too!!! Thanks for nothing Logitech!