WiLife Security Systems

[mmahoney626]

Outage started about 1000 hrs CST 9/29

[sunny444]

Same here!  I sent an email!

[CatLogitech]

Hello,

I have not heard of any reports of an outage, but I shall look into this for you.

What messages are you getting?

Have you tried closing down Wilife Command Ceter completely and reopening again?

Have you tried going to Setup>Online> Connect?

[shadowfist]

when attempting to view live camera the popup window displays:

WiLife Online services are temporarily unavailable.Please try again later.

the main "My Cameras" view displays my site as "Online" (green dot icon)

That is what is ment as an outage and it is not the first time this has happened.  at this point it is happening once every 2-3 weeks and the people who post here about it have seen it before and they know it isn't their home computers (not when more than one person posts about it).

check your servers.  This is why I did not renew my subscription.

[CatLogitech]

Thank you for the update.

I just need this for our product specialist so they can speak with the engineers about the exact issue as not all customers are receiving this issue.

Also please try relay mode if you are currently using direct mode.

Thanks

[mmahoney626]

I appear to have access again, came back sometime yesterday evening.

When access is down, I get the same error, green online, and when working, can relay from work, can direct from anywhere else.

A restart of the software does not work, I can RDP into this dedicated pc and do that, but it will still come up access unavailable.

[CatLogitech]

Thank you for the update.

[BlackDog66]

Same isse this week. Same error messages.