WiLife Security Systems

[rkkeller]

I keep getting errors that say not my computer and to wait but I can't connect at all today.

[l2105x]

Me too

[mmahoney626]

Online access reporting services unavailable as of 7/14 07:00 hrs CST,

Can support give a status and ETA for services to be restored please?

[phil390]

me too

[phil390]

where is Trevor?

[Tuckersnocat]

I just talked to them. Something's wrong, they're trying to fix it. It's not a scheduled outage. "Hopefully by tomorrow."

[jgigl]

The last couple of times the wilife system went down it took several days to fix the problem. I don't think Logitech is giving this system the support it should. Their focus is probably elsewhere. Any system can go down for a few hours but going down for days is not acceptable. They're obviously not interested in allocating more resources towards this service.

[mmahoney626]

Day 2, online access still down as of 7/15 07:00 hrs CST, trying to access from Southern MS to pc located in Southern LA

Please advise an update

[shadowfist]

I too do not have access for a 2nd straight day.  If they are still charging the (not insignificant) subscription fee - they should devote the neccessary resources to fixing problems.  They are not spending it on new development as this system has been replaced by the alert system.

[soldoctor]

It would appear that Logitec is in the process of sending a not so subtle hint to Wilife owners that they better cash in their still functioning systems for the "New" logitec system. I spoke with "support" yesterday and they said that they were not even aware of the wilife.com servers being down until the phone calls started rolling in! I purchased the Wilife system years ago and was so pleased with it I got another whole system to keep track of my 90+ year old mother and it worked great until 2 days ago. I sure don't want to spend another $1,000 to replace a functioning system just because logitec won't take care of the wilife.com servers!! I have been a big fan of logitec up to this point. If this is the way they intend to do business going forward, I sure will rethink my future purchases.