07-15-2011 05:52 AM
The last couple of times the wilife system went down it took several days to fix the problem. I don't think Logitech is giving this system the support it should. Their focus is probably elsewhere. Any system can go down for a few hours but going down for days is not acceptable. They're obviously not interested in allocating more resources towards this service.
07-15-2011 06:51 AM
I too do not have access for a 2nd straight day. If they are still charging the (not insignificant) subscription fee - they should devote the neccessary resources to fixing problems. They are not spending it on new development as this system has been replaced by the alert system.
07-16-2011 05:28 AM
It would appear that Logitec is in the process of sending a not so subtle hint to Wilife owners that they better cash in their still functioning systems for the "New" logitec system. I spoke with "support" yesterday and they said that they were not even aware of the wilife.com servers being down until the phone calls started rolling in! I purchased the Wilife system years ago and was so pleased with it I got another whole system to keep track of my 90+ year old mother and it worked great until 2 days ago. I sure don't want to spend another $1,000 to replace a functioning system just because logitec won't take care of the wilife.com servers!! I have been a big fan of logitec up to this point. If this is the way they intend to do business going forward, I sure will rethink my future purchases.