WiLife Security Systems

[R_Smiz]

I get the message "verifying proper initialization of powerline networking software" when trying to "find my camera" or discover new ones.  The app then fails and I can't discover any new or older cameras.  

Thoughts?

I am running on a Win7 64bit machine with build 2.5 968.

[Trevor_F]

There is a rather advanced procedure to get the USB driver to update in Windows 7. I'll post it here below.

- Navigate to the Device Manager through your Control Panel.

- find the USB PowerPacket Network Adapter under Network Adaptors.

- Right click it, and uninstall this driver.

- Remove the USB Adaptor from your computer all together.

- Disable Windows Automatic Driver install by following the steps below:
    *Control Panel -> System -> Advanced System Settings in the Left Hand Panel -> Hardware Tab -> Windows Update Driver Settings -> Select "Never check for drivers when I connect a device" and press ok

- Run the WiLife Command Center installer from the location below:
http://downloads.wilife.com/CommandCenter/WiLifeCommandCenter_2.5_lite_setup.exe

- When prompted, Choose to do a Repair. This should install for several minutes and then prompt you to reboot.

- Once rebooted, WiLife Command Center should attempt to open. Please allow it to go through its setup as normal, and when prompted to insert the USB Adaptor to detect cameras, PLEASE DO NOT PROCEED. Do not connect the USB Adaptor until further instructions below. I want you to proceed through the setup without the USB adaptor in, until the program opens fully.

-Navigate to Setup and click on the Advanced tab. At the bottom I'd like you to click on Diagnostics. Click on Send info to support at the bottom, and let it generate a Support Info.zip. When it asks you to send it to WiLife or attach it to an email, just cancel for now, and reply to this email with the zip from your desktop.

- If all goes well we should be able to go back to Setup, click on Advanced and click Find My Cameras.

- When prompted, insert the USB Adaptor, and we may be alright.

- If there are issues finding the driver for any reason please install the driver below and attempt to continue:

Here's the version for 32-bit operating systems:
http://downloads.wilife.com/CommandCenter/TechSupport/USB/WiLifeUSBDriver_x86.msi

and here's the version for 64-bit operating systems:
http://downloads.wilife.com/CommandCenter/TechSupport/USB/WiLifeUSBDriver_x64.msi

[R_Smiz]

I will be trying this out late tonight or in the morning.  I got taken out of town on work the day I initially posted.  I will follow up here after I try these methouds out.

Thank you for your quick response.

[R_Smiz]

Followed all the steps thoroughly and still am having no luck.  After running the repair utilizing the downloaded file, I was never prompted to reboot when it was complete, so I simply took that step anyway.  Followed the next steps and the software finishes with the error descirbed in the original post.

Here is a link for the support information you requested:

WiLifeSupportInfo.zip

RS

[Trevor_F]

The Diagnostics show that your system isn't even recognizing the USB device. What are the LED's doing on the Network Adapter?

[R_Smiz]

If the powerline adapter is plugged in normally (USB port towards the bottom), the bottom light is solid, the middle light is blinking (while attampting to configure) and the top light is off.

[Stphan]

I have the exact same problem, tried both 32 & 64 bit Windows 7, it works fine on my old HP desktop 32 bit windows 7, but not my new hp desktop. What was the solution to this case ? Or did you just dropped it ?

[Stphan]

I found the solution. Your old cameras have a password . Click the "Manage Security" button, enter your old password and voila!