WiLife Security Systems

[TheArtiste]

To Whom It May Concern,

This outage is an outrage!

I have spend more than 600$ to gradually equip myself adding cameras with your system as I was very satisfied with your product as well as any other Logitech product.

A technician slipped and kind of tipped me off when I quizzed him during the last outage. He kind of mumbled that" ...eventually, the online viewing wouldn't be available much longer  anyway"...and suggested that I upgrade to the new system (as all your conversations are "recorded", you should listen in!)

GUYS - don't try this!

Logitech's reputation is Golden and if you pull out, the whole world will find out! Look at RIM with their Blackberry outings. They crumbled within a few months.

I need this system to be online and I do not intend to spend another 600 bucks to upgrade!

Thanks for listening!

P

[AntonC]

I have just been informed that wilife.com's domain name issue has been resolved. Access around the world will restore within 24 hours as the DNS records propagate. I've successfully connected to online.wilife.com from Fremont, California via multiple ISP's. We sincerely apologize for the problem this may have caused. Please update this thread if you are still experiencing access issue after 24 hours.

Regards,

[l2105x]

I can access the site but my cameras do not connect.

[AntonC]

Hi TheArtiste,

I am sorry that you've received a false statement from one of our support agents regarding Logitech's commitment to WiLife online viewing. I've checked with the WiLife product team, and they have assured me that there are no plans to shut down WiLife remote viewing. 

Regards,

[CatLogitech]

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l2105x wrote:

I can access the site but my cameras do not connect.

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Hello 12105x,

It may take some time for everything to come back up, but you may also just need to go to the Online tab on the Command Center and click on the connect button.

Also everyone make sure you are going to http://online.wilife.com

[l2105x]

I did that.  I also shut down command center and started it up again and tried to connect.

[CatLogitech]

Well as Anton posted above it will take 24 hours for everything to resolve completely. I took a look at your account and both your sites and all your cameras, but one are showing online.

[l2105x]

Yes, the web site is green for all of those but when I try to view I get:

WiLife Online was not able to locate Command Center home. Command Centerhome may have gone offline without WiLife Online detecting the change.

Also,  trying to connect fails, so the status information for the site must be from before the system went down.

Hopefully tomorrow I can connect.

[jdp06]

I am up and running, FINALLY!!! 

[CatLogitech]

l2105x (sorry I got your name wrong before), just keep trying and keep us updated. Also try relay mode instead of direct, but really until your Command Center says it can connect you will not be able to view though I know our test computer here came back up automatically so I hope it does for you too.