WiLife Security Systems

[PiecesOFEight]

I havent been able to see video for some time (Firefox), but just noted that switching to relay mode might help. I did that and it worked immediately. I have now switched back to direct mode and it stops working again?? How do I get this to work in Direct mode please?

[Kiruban]

Hello PiecesOFEight,

 This thread is meant to relay information regarding a Site Outage concern. Your concern has nothing to do with the site being out. Please see the appropriate thread and post your concerns in the future. If you are not able to find the thread, create a post to ensure that your concern is being looked into and that you get the assistance from our User's and from us to resolve the issue.

 Please see your PM for your concern.

[PiecesOFEight]

Yes, but in this thread CatLogitech advised to do just that?? How do I know how your system works and if it's out or not. Bottom lin is, can't access the system and now it's still not working - when will it work as it should?? I did send a support request through btw, a week later I'm still waiting to hear from someone.

[plomaris]

Got this error this morning:

WiLife Online Application Error
The web server encountered an unexpected condition and is unable to complete your request. This is not a problem with your browser or computer. Please try your request again later.

[Kiruban]

Hello plomaris,

 Can I get you to attempt to restart your computer. I performed a test and the site seems to be up and running.

 Let us know what you find out.

[ovrthetop]

My videos wont load.  I'm trying to view remotely and it never goes past 35% buffering???  No answer on your support line.  What's going on?

[CatLogitech]

Hello ovrthetop,

I am sorry to hear you were nto getting an answer on our phones the other day. I was not in that day so I cannot comment why that might have been, but more then likely the lines were busy. Are you able to view your videos now? Have you tried to view using relay mode?

[ovrthetop]

Still cant view.  I'm in relay mode.    Doesn't go past 33% loaded.

[CatLogitech]

Hello ovrthetop,

Is this at the same location as the cameras or away from the location? What browser do you use?

[ovrthetop]

Away from the camera.    I use your service for security at my cabin.  Internet Explorer