Reply
Logi Nu
robertin75
Posts: 4
Registered: ‎01-13-2010
0

Logitech QuickCam messenger software not working on Windows 7

Hello:

 

I have a QuickCam Messenger webcam model M/N: V-UBC40 and installed QuickCam 8.4 software but it does not work on Windows 7 Ultimate.

 

I get "This program has known compatibility issues. Logitech Quickcam 9.0.2 has a known compatibility issue with this version of Windows. For an update that is compatible with this version of Windows, contact Logitech, Inc.

 

Do I need to install another software or my webcam is not supported on Windows 7?

 

Thanks,

Roberto

Logi Product Team
pedroc
Posts: 2,899
Registered: ‎12-05-2006
0

Re: Logitech QuickCam messenger software not working on Windows 7

Hi robertin75,

 

Please download LWS(Logitech Webcam Software) V1.1 from out download site and select Windows 7 32 or 64bit depending on your OS.

 

Thanks,

 

-PedroC

Logi Nu
robertin75
Posts: 4
Registered: ‎01-13-2010
0

Re: Logitech QuickCam messenger software not working on Windows 7

Hello Pedro:

 

Are you 100% sure this software works with Windows 7 Ultimate 32 bits?

 

Another Logitech representative answerd an email last week saying that my quickcam messenger webcam is not supported on Windows 7.

 

I tried to install LWS V1.1 but when I was asked to plug the webcam into the USB port it was not detected. I had to select Skip and when Windows tried to search for the driver it said it failed because such driver could not be found.

 

Am I missing or doing something wrong?

 

Thanks,

Roberto

Logi Product Team
pedroc
Posts: 2,899
Registered: ‎12-05-2006
0

Re: Logitech QuickCam messenger software not working on Windows 7

Hi robertin75,

 

Ok, can you provide me the p/n located on the tag at the end of the USB cable please? This will confirm if your camera is supported under Windows 7.

 

Thanks,

 

-PedroC

Logi Nu
robertin75
Posts: 4
Registered: ‎01-13-2010
0

Re: Logitech QuickCam messenger software not working on Windows 7

P/N 861092-0020

Logi Product Team
pedroc
Posts: 2,899
Registered: ‎12-05-2006
0

Re: Logitech QuickCam messenger software not working on Windows 7

Hi robertin75,

 

I'm sorry but this camera is not supported under Windows 7.....

 

Thanks,

 

-PedroC

Logi Nu
Yarelui
Posts: 1
Registered: ‎06-23-2010
0

Re: Logitech QuickCam messenger software not working on Windows 7

[ Edited ]

Are you telling us to buy a new camera? 

why don't you just make the support to work this products **bleep** i will never own a logitech cam in my life