Windows 7 Discussion Topics (READ ONLY ARCHIVE)

[pedroc]

Thanks for the information stefanico!

I suspect this is system a specific issue as I personally have three Win 7 64bit OS without any issues at all.

I have already started talking to the engineering department and hopefully can provide us some feedback regarding this issue, however, I would like to see some more Logitech Diagnostic files posted on this thread so we can start collecting more data, and find out which systems/sound cards are being effected.

-PedroC

[nildeen]

Here is my posting.  I would like to make a couple of observations with this Diagnostic.

1) It says I have 2.00GB of RAM, that is wrong, I have 6GB

2) It says "Total Physical Memory: 4095 MB" again, I have 6GB

Cheers,

-David

Camera Marketing Name = Logitech Webcam Pro 9000
USB PID BCD = 08090010
Software Version = Logitech Webcam Software / Version: 12.10.1113.0
CPU  = Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz
RAM = 2.00 GB
O.S. =  : 6.1.7600
------------------------------------------------------------------------


- PROCESSOR_ARCHITECTURE_AMD64
Win32_OperatingSystem
{
BuildNumber:7600
Locale:0409
Manufacturer:Microsoft Corporation
Name:Microsoft Windows 7 Professional |C:\Windows|\Device\Harddisk0\Partition2
ServicePackMajorVersion:0
ServicePackMinorVersion:0
SystemDirectory:C:\Windows\system32
Version:6.1.7600
WindowsDirectory:C:\Windows
}
Win32_ComputerSystem
{
Manufacturer:MSI
Model:MS-7593
SystemType:x64-based PC
}
Win32_Processor
{
Description:Intel64 Family 6 Model 26 Stepping 5
Manufacturer:GenuineIntel
MaxClockSpeed:2668
Name:Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz
}
Win32_BIOS
{
Descriptionefault System BIOS
Manufacturer:American Megatrends Inc.
SMBIOSBIOSVersion:V1.2
SMBIOSMajorVersion:2
SMBIOSMinorVersion:5
Version:7593MS - 20090417
}
Win32_TimeZone
{
CaptionUTC-07:00) Arizona
DaylightName:US Mountain Daylight Time
DescriptionUTC-07:00) Arizona
StandardName:US Mountain Standard Time
}
Win32_PhysicalMemory (x4)
{
Capacity:2147483648
Captionhysical Memory
Capacity2:2147483648
Caption2hysical Memory
Capacity3:2147483648
Caption3hysical Memory
Capacity4:4194304
Caption4hysical Memory
}
Win32_USBController (x8)
{
Caption:Intel(R) ICH10 Family USB Universal Host Controller - 3A34
Caption2:Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Caption3:Intel(R) ICH10 Family USB Universal Host Controller - 3A36
Caption4:Intel(R) ICH10 Family USB Universal Host Controller - 3A37
Caption5:Intel(R) ICH10 Family USB Universal Host Controller - 3A38
Caption6:Intel(R) ICH10 Family USB Universal Host Controller - 3A39
Caption7:Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
Caption8:Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
}
Misc
{
Language: English (United States)
Time Zone: US Mountain Daylight Time
Total Physical Memory: 4095 MB
Available Physical Memory: 4095 MB
Total Virtual Memory: 2047 MB
Available Virtual Memory: 1938 MB
Total Page File Space: 4095 MB
Available Page File Space: 4095 MB
}

[Mwip57]

Camera Marketing Name = Unknown

USB VID Pid = Unknown

Software Version = Logitech Webcam Software / Version: 12.10.1113.0

CPU  = AMD Phenom(tm) II X4 955 Processor

RAM = 0.00 MB

O.S. =  : 6.1.7600

------------------------------------------------------------------------

- PROCESSOR_ARCHITECTURE_AMD64

Win32_OperatingSystem

{

BuildNumber:7600

Locale:0409

Manufacturer:Microsoft Corporation

Name:Microsoft Windows 7 Professional |C:\Windows|\Device\Harddisk0\Partition2

ServicePackMajorVersion:0

ServicePackMinorVersion:0

SystemDirectory:C:\Windows\system32

Version:6.1.7600

WindowsDirectory:C:\Windows

}

Win32_ComputerSystem

{

Manufacturer:Gigabyte Technology Co.

Ltd.

Model:GA-MA790X-UD4P

SystemType:x64-based PC

}

Win32_Processor

{

Description:AMD64 Family 16 Model 4 Stepping 2

Manufacturer:AuthenticAMD

MaxClockSpeed:3200

Name:AMD Phenom(tm) II X4 955 Processor

}

Win32_BIOS

{

Description:Award Modular BIOS v6.00PG

Manufacturer:Award Software International

Inc.

SMBIOSBIOSVersion:F5a

SMBIOSMajorVersion:2

SMBIOSMinorVersion:4

Version:GBT    - 42302e31

}

Win32_TimeZone

{

CaptionUTC-05:00) Eastern Time (US & Canada)

DaylightName:Eastern Daylight Time

DescriptionUTC-05:00) Eastern Time (US & Canada)

StandardName:Eastern Standard Time

}

Win32_PhysicalMemory (x4)

{

Capacity:2147483648

Captionhysical Memory

Capacity2:2147483648

Caption2hysical Memory

Capacity3:2147483648

Caption3hysical Memory

Capacity4:2147483648

Caption4hysical Memory

}

Win32_USBController (x7)

{

Captiontandard Enhanced PCI to USB Host Controller

Caption2tandard OpenHCD USB Host Controller

Caption3tandard OpenHCD USB Host Controller

Caption4tandard OpenHCD USB Host Controller

Caption5tandard OpenHCD USB Host Controller

Caption6tandard OpenHCD USB Host Controller

Caption7tandard Enhanced PCI to USB Host Controller

}

Misc

{

Language: English (United States)

Time Zone: Eastern Daylight Time

Total Physical Memory: 4095 MB

Available Physical Memory: 4095 MB

Total Virtual Memory: 2047 MB

Available Virtual Memory: 1938 MB

Total Page File Space: 4095 MB

Available Page File Space: 4095 MB

}

This is for a C200 camera but the symptoms are the same

Camera Marketing Name = UnknownUSB VID Pid = UnknownSoftware Version = Logitech Webcam Software / Version: 12.10.1113.0CPU  = AMD Phenom(tm) II X4 955 ProcessorRAM = 0.00 MBO.S. =  : 6.1.7600------------------------------------------------------------------------

- PROCESSOR_ARCHITECTURE_AMD64Win32_OperatingSystem{BuildNumber:7600Locale:0409Manufacturer:Microsoft CorporationName:Microsoft Windows 7 Professional |C:\Windows|\Device\Harddisk0\Partition2ServicePackMajorVersion:0ServicePackMinorVersion:0SystemDirectory:C:\Windows\system32Version:6.1.7600WindowsDirectory:C:\Windows}Win32_ComputerSystem{Manufacturer:Gigabyte Technology Co.Ltd.Model:GA-MA790X-UD4PSystemType:x64-based PC}Win32_Processor{Description:AMD64 Family 16 Model 4 Stepping 2Manufacturer:AuthenticAMDMaxClockSpeed:3200Name:AMD Phenom(tm) II X4 955 Processor}Win32_BIOS{Description:Award Modular BIOS v6.00PGManufacturer:Award Software InternationalInc.SMBIOSBIOSVersion:F5aSMBIOSMajorVersion:2SMBIOSMinorVersion:4Version:GBT    - 42302e31}Win32_TimeZone{CaptionUTC-05:00) Eastern Time (US & Canada)DaylightName:Eastern Daylight TimeDescriptionUTC-05:00) Eastern Time (US & Canada)StandardName:Eastern Standard Time}Win32_PhysicalMemory (x4){Capacity:2147483648Captionhysical MemoryCapacity2:2147483648Caption2hysical MemoryCapacity3:2147483648Caption3hysical MemoryCapacity4:2147483648Caption4hysical Memory}Win32_USBController (x7){Captiontandard Enhanced PCI to USB Host ControllerCaption2tandard OpenHCD USB Host ControllerCaption3tandard OpenHCD USB Host ControllerCaption4tandard OpenHCD USB Host ControllerCaption5tandard OpenHCD USB Host ControllerCaption6tandard OpenHCD USB Host ControllerCaption7tandard Enhanced PCI to USB Host Controller}Misc{Language: English (United States)Time Zone: Eastern Daylight TimeTotal Physical Memory: 4095 MBAvailable Physical Memory: 4095 MBTotal Virtual Memory: 2047 MBAvailable Virtual Memory: 1938 MBTotal Page File Space: 4095 MBAvailable Page File Space: 4095 MB}

[Mwip57]

^^^ This is for a C200 camera

[pedroc]

Thank you all so far for your input, I have forwarded this information to the engineering team.

@Mwip57,

Are you using the onboard sound card that came with you Gigabyte motherboard or an add on card?

Thanks,

-PedroC

[pedroc]

Hello,

To everyone that has posted on this thread, who upgraded to Win 7 over an existing OS (for example,Windows Vista etc)?

Thanks,

-PedroC

[stefanico]

It was a fresh install in my case.

s

[Mwip57]

Fresh install.

Yes I am using the realtek built in sound card

[Over65]

I had the same problem with one of my computers and the Webcam Pro 9000. I'm running OEM Win 7-64 Pro up to date on a home-built tower with Core2Quad X6600/8GB RAM on a MSI P-35 MB using the onboard sound card. I just got the webcam yesterday. I D/L and installed the latest SW. No sound on any program. Video works fine. When I unplugged the quickcam the sound works again. Later, I rebooted and plugged the webcam back in, and.. Voila!!! The sound is now working. Every once in a while something works out for unknown reasons.

I am aggravated the Motion detection/record video gadget doesn't work with Win 7. I wanted to use that for surveillance. That is one of the main reasons I bought the Webcam Pro 9000. The released version Win 7 has been out since Oct 2009. And the late beta versions have been around for over a year. It's frustrating Logitech isn't able to get their products' software out to support the current version of Windows.

[bluescape]

I'm having problems too (new computer, freash install - Win 7 64-bit OEM).  I've also installed the latest logitech drivers - (lws110_x64) Firstly the camera freezes every 10 seconds for 2 seconds.  After 10 minutes the microphone (sound) then locks up.  On my father's computer same drivers, same motherboard (Gigabyte GA-P55M-UD2) but Retail version of windows  (64-bit) - no problems.  He's got an Intel i5 750.  I'm running same motherboard, same camera, we both have 8GB of ram, but I'm running i7 860, with OEM system Builder pack, being the main difference, and I get all these issues.  

I thinking of returning the camera very soon.  I don't expect thiese problems with a top computer and top webcam.

Heres my . Diagnostic:

General system information
Camera Marketing Name =<!b> Logitech QuickCam Pro 9000
USB PID BCD =<!b> 09900008
Software Version =<!b> Logitech Webcam Software / Version: 12.10.1113.0
CPU  =<!b> Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz
RAM =<!b> 0.00 MB
O.S. =<!b>  : 6.1.7600
------------------------------------------------------------------------

- PROCESSOR_ARCHITECTURE_AMD64
------------------------------------------------------------------------
ERROR:Assertion failure: !csOSDBID.IsEmpty()
File: D:\Video\Main_LWS_1.10.1113.0\Projects\ACME\AcmeServer.cpp
Line: 393
------------------------------------------------------------------------
Win32_OperatingSystem
{
BuildNumber:7600
Locale:0409
Manufacturer:Microsoft Corporation
Name:Microsoft Windows 7 Home Premium |C:\Windows|\Device\Harddisk0\Partition2
ServicePackMajorVersion:0
ServicePackMinorVersion:0
SystemDirectory:C:\Windows\system32
Version:6.1.7600
WindowsDirectory:C:\Windows
}
Win32_ComputerSystem
{
Manufacturer:Gigabyte Technology Co.
Ltd.
Model55M-UD2
SystemType:x64-based PC
}
Win32_Processor
{
Description:Intel64 Family 6 Model 30 Stepping 5
Manufacturer:GenuineIntel
MaxClockSpeed:1995
Name:Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz
}
Win32_BIOS
{
Description:Award Modular BIOS v6.00PG
Manufacturer:Award Software International
Inc.
SMBIOSBIOSVersion:F7
SMBIOSMajorVersion:2
SMBIOSMinorVersion:4
Version:GBT    - 42302e31
}
Win32_TimeZone
{
CaptionUTC+08:00) Beijing
Chongqing
Hong Kong
Urumqi
DaylightName:China Standard Time
DescriptionUTC+08:00) Beijing
Chongqing
Hong Kong
Urumqi
StandardName:China Standard Time
}
Win32_PhysicalMemory (x4)
{
Capacity:2147483648
Captionhysical Memory
Capacity2:2147483648
Caption2hysical Memory
Capacity3:2147483648
Caption3hysical Memory
Capacity4:2147483648
Caption4hysical Memory
}
Win32_USBController (x9)
{
Caption:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B36
Caption2:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B37
Caption3:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B38
Caption4:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B39
Caption5:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B
Caption6:Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Caption7:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3E
Caption8:Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Caption9:Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3F
}
Misc
{
Language: English (United States)
Time Zone: China Standard Time
Total Physical Memory: 4095 MB
Available Physical Memory: 4095 MB
Total Virtual Memory: 2047 MB
Available Virtual Memory: 1949 MB
Total Page File Space: 4095 MB
Available Page File Space: 4095 MB
}

------------------------------------------------------------------------
Logitech Software information
---
Logitech Webcam Software / Version: 12.10.1113.0
Searching folder: C:\Users\MARK\AppData\Local\Temp\
Found log file: LGDRVINST.log
Found log file: lws_msiinstall.log
Found log file: vid_msiinstall.log
Found log file: Bootstrap2_log.txt
------------------------------------------------------------------------
Device information plus firmware
---
Device Information
Descr: Logitech QuickCam Pro 9000
PID: 0x990
BCD: 0008
ID: usb\vid_046d&pid_0990&mi_00\6&1f459dc7&0&0000
VID: 0x46d
ASIC Revision: 36
Firmware Ver: 2.96.6009
Driver Ver: 12.10.1110
Device Rev:
Serial Number:
Sensor Type: 6
Firmware CRC: 52472
------------------------------------------------------------------------
VFX information (VFX must be running)
---
Failed to OpenService(LVPrcSrv), last err: 1060
The specified service does not exist as an installed service.
Service: LVPrcSrv is NOT SERVICE_RUNNING
Service: LvPr2Mon is NOT SERVICE_RUNNING
Module: lvprcinj01.dll is LOADED
Module: UMVPL.dll is NOT LOADED
Module: EFVal.dll is NOT LOADED
Module: FxPreview.dll is NOT LOADED
Module: MapTrackData.dll is NOT LOADED
Module: MRSystem.dll is NOT LOADED
Module: RendererIf.dll is NOT LOADED
Module: UMVPLMute.dll is NOT LOADED
Module: MMSystem.dll is NOT LOADED
Module: VMSystem.dll is NOT LOADED
Process: CociManager.exe is RUNNING
64-bit detected
Registry value...
HKLM\SOFTWARE\Logitech\UMVPL\ChainConfigurations\Post\1000
06 00 00 00 08 00 00 00 02 00 00 00 07 00 00 00 09 00 00 00
------------------------------------------------------------------------